Troubleshooting
Customizing Problems
Buttons are not sending the correct commands
■Make sure you have defined the correct brands for your devices. (p. 18)
■Make sure you have defined the correct code set for your devices. (p. 19)
■Make sure you calibrate your screen correctly. (p. 33)
■Check whether the button of the device is learned properly. (p. 21)
■Check whether the macro recorded properly. (p. 34)
Macros do not work
■Make sure Pronto NG’s sending eye is pointed towards the device the entire time the macro is being executed.
■The sending eye is located at the top of Pronto NG.
■Insert delays to allow devices to start up properly.
■Check for inactive buttons in your macro.
■Check if you did not reprogram the buttons. Macros do not store commands, they store buttons. If you reprogram a button, the macro executes the new command assigned to the button.
Pronto NG will not learn commands
■Make sure your Pronto NG and the remote control are positioned correctly.
■When the sending eye of your existing remote control is not pointed towards the learning eye of the Pronto NG, Pronto NG might not receive the signals properly. Align the remote controls as correctly as possible.
■When the distance between your existing remote control and the Pronto NG is too short or too long, Pronto NG might not receive the signals properly. Try out several distances between 4 and 8 inches (10 and
20 centimeters) to learn the commands.
■Avoid programming Pronto NG under bright fluorescent light or in sunlight: it might affect the infrared signals.
■Make sure the batteries in the Pronto NG are not low.
■Press and hold the key on the other remote control for more than one second.
The configuration file is corrupted
When the configuration file is corrupted, you can use ProntoEdit NG to download a new configuration file. Taken into account that all your customized commands, devices and macros will be lost and you will have to reprogram your Pronto NG. Therefore it is recommended to save the configuration by uploading it to the PC with ProntoEdit NG.
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