Pioneer specifications Handwriting Device PDK-50HW3, Symptom Cause Solution

		8. Troubleshooting
8.2 Handwriting Device (PDK-50HW3)
Symptom	Cause	Solution
No power	• USB cable is disconnected from	• Connect USB cable to computer
	computer.	correctly.
	• Computer power is not turned on.	• Turn on power to computer.
No response when operated.	• USB cable is disconnected.	• Connect USB cable correctly.
USB cable is not recognized by	• USB port may not be operating due	• Consult computer manufacturer for
computer when connected.	to some problem with computer or	BIOS and driver software updates where
	Windows operating system.	applicable.
Cursor position is far from that	• A screen resolution other than	• Change the driver software settings as
of pen tip on screen.	1280x768 is being used. Or	required.
	resolution has been changed.
	• The plasma display’s screen display
	size setting has been changed.
	• Driver software is not installed	• Install driver software correctly.
	properly.
Cursor position diverges slightly	• The plasma display’s screen	• Use the plasma display’s calibration
from that of pen tip on screen.	display position has shifted.	mode to adjust the vertical and
		horizontal position.
Cursor position diverges from	• The plasma display’s AUTO SET	• Depending on the image, slight
pen after initial setting.	UP screen position adjustment	divergences can be manually corrected.
	has been reset.
	• Plasma display’s “MASK CONTROL”	• Set “MASK CONTROL”, “ORBITER” to
	or “ORBITER” is set to “ON”.	“OFF”.
The special dedicated pen does	• Battery is depleted.	• Check the LED indicator, and if it does
not respond.		not light brightly, replace battery.
	• Insufficient pen tip pressure is	• Press the tip to the screen with
	being used so that the pen tip	sufficient pressure to turn on the pen tip
	switch doesn’t turn on.	switch.
	• The holes in rear end of pen are	• Do not cover the holes in rear end of
	blocked.	pen.
	• The pen is being used outside of	• Use only within the proper onscreen
	its effective range.	usage range.
	• The unit is receiving ultrasonic	• Do not place any device near the unit
	influence from other device.	that issues ultrasonic waves.
	• You are wearing gloves while	• Remove gloves.
	holding the pen (pen’s ultrasonic
	signals are being absorbed).
	• Driver software is not installed	• Install driver software correctly.
	properly.
	• Driver software setup is incorrect.	• Check driver setup and reset if appropriate.
Cannot input with finger.	• Mode selector switch on unit’s	• Set switch to “NORMAL”.
	rear is set to “PEN”.
No response to input or can’t	• User touched screen during boot	• Disconnect USB connector and
write in some places.	process (during display of	reconnect.
	message “Now setting....”)
	• Dirt or other object blocked infrared	• Remove dirt or other obstruction;
	signal filter, blocking signal.	disconnect and reconnect USB connector.
Computer remains in power	• Main unit will not operate when	• Change power-saving mode as
saving mode even when	computer is in power-saving	appropriate.
operations are performed.	mode.
“The device is not connected.	• USB cable is loose or has been	• Connect USB cable securely.
The device is disabled.”	disconnected.
message appears.

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