Manuals / Pitney Bowes / Computer Equipment / Fax Machine

Pitney Bowes DM330L manual Envelope/Tape Feeding Problems DM350L, Stalls Printer Transport Area

Models: DM230L DM330L DM350L

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7 • Troubleshooting

Envelope/Tape Feeding Problems - DM350L

Stalls in the

Printer Transport

Area

1.To clear a tape or envelope stall in the printer transport area, pull the release lever toward you. This drops the end of the printer transport deck down so that you can remove the stall.

2. Once you clear the stall, simply push the deck up until it locks into place.

7-6	SV61891 Rev. A

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Pitney Bowes DM330L, DM230L manual Envelope/Tape Feeding Problems DM350L, Stalls Printer Transport Area

Contents

Page Page Alerting Messages FCC Compliance FCC Compliance of Modem DM230L/DM330L/DM350L Digital Mailing System Operating Guide Table of Contents ContactsTable of Contents DM230L, DM330L, DM350L Operating Guide System SetupAdding Postage Supplies and Options Table of Contents Contacts Pitney Bowes Web Sites ContactsPitney Bowes Contact Information List Postage By Phone Xiv Specifications and Safety Information What is IntelliLinkTM Specifications and Safety InformationAdd Features On Demand Download Postal Rate UpdatesCanada Post Corporation Requirements Postal RequirementsQuick Reference Guide Operating Temperature 40F 4C to 108F 42C Specifications EquipmentDM230L/DM330L DM350L13.39 11.6 Maximum Minimum SpecificationsMaterial Specifications Important Safety Notes DM230L, DM330L, DM350L Operating Guide Telephone Safety Instructions Getting to Know Your System Parts of the DM230L/DM330L System Getting to Know Your SystemDM230L, DM330L, DM350L Operating Guide Parts of the DM350L System DM230L, DM330L, DM350L Operating Guide DM350L Autofeeder Control Panel DM230L, DM330L, DM350L Operating Guide IntelliLinkTM Control Centre DM230L/DM330L DM230L, DM330L, DM350L Operating Guide IntelliLinkTM Control Centre DM350L DM230L, DM330L, DM350L Operating Guide Machine Features Side, Rear of DM230L/DM330L and DM350L Running Mail Chapter ContentsBefore You Begin ChecklistRunning Mail Applying Postage and Running Mail If you do not want to seal the envelope EnterIf you want to seal the envelope Running Mail Mail In a Minute Processing a Letter Using the Integrated Weigh Platform …Processing and Feeding Lettermail on the DM350L System Feed roller Feed guide remains flat for most mail Running Mail DM230L DM330L Printing Tapes DM350L Printing Tapes $0.00 Domestic Canada Destinations Processing a Parcel Using Optional Parcel Rate ModuleUS Destinations International Destinations PrintingPostage Using Presets Selecting the Normal PresetSelecting a Custom Preset Sealing the Envelopes Only To select this mode on the DM230L/DM330L/DM350LTo select this mode on the DM350L Before Selecting or Changing a Class Selecting a Class or Special ServiceTo make or change a class selection Selecting or Changing a ClassSelecting a Postal Code or Zone Country Special ServiceSelecting Printing only an Advertisement No Postage Printing an Advertisement with the PostageAdvancing the Date Resetting the Date and TimeChanging the Date on Your Mail Checking Selecting an Account Checking Clearing Batch CountBatch Count Press the Acct/Batch Totals keyPrinting a Record of this Information Select Rating Options Viewing the Weight in Imperial UnitsClearing Batch Count AddingPostage or Correcting Postage Adding Postage or Correcting Postage Printing a Statement of Mailing or Manifest Payment DM230L, DM330L, DM350L Operating Guide Test Print / Zero Dollar Indicia Chapter Contents Options Key Navigating the Menus System SetupOptions Key Navigating Menus System SetupOverview Mailing System Setup Select Setup Menu, then Time of Day/Timer Adjusting the Display ContrastChanging the System Date/Time Setting Daylight Savings Time DM230L, DM330L, DM350L Operating Guide Changing the Lock Code Changing the Lock Code or PasswordSelect Setup Menu, then Basic Settings Changing PasswordChoosing the Dial Method Setting Up the Phone ConnectionEntering the Dial Prefix Select Tone/Pulse SelectionSelect PB Phone Number Entering the Dial Prefix Pitney Bowes Phone NumberSelect Modem Type Selecting the Modem TypeSelect Modem Initialization Entering Modem Initialization StringGlobal Password Setting Distributor ParametersSelect Distributor Parameters Global Account and User IDPrimary DNS Server ANI/LCZ Server PortSecondary DNS Server Distributor URLEnter Your Postage By Phone Account Number Setting Up the Postage By Phone Refill OptionsSetting Default Refill Amount Setting the Postage Funds Warnings If this is the first time you are attaching a scale Setting Up an Attached ScalePress the Options key, then Setup Menu, then Basic Settings Selecting Scale Vibration Mode Zero the ScaleSelect Scale Vibration Mode Select Zero ScaleSelect Location Code Turning AutoScale On and Off Setting Location CodeSelect AutoScale Select New Class Clear Zone Setting AutoClear Function Clear Zone OptionSelect AutoClear Select Discount Code Entering a Canada Post Contract Discount CodeSelect Setup Menu, then Presets-normal/custom DefiningPresetsStoring a Current Setting Viewing a Preset Renaming a Preset Deleting a Preset Rebooting Your System after an Update or Add on Select IntelliLink-Get Update Using IntelliLinkTM to Check for UpdatesSelect Setup Menu Select Accounting Enabling Accounting or Adding more AccountsDownloads from the Data Centre to Your Machine UIC S/N UIC PCN PSD S/N PSD PCN PSD MSD System Setup Adding Postage Word About Refills Adding PostageChecking Postage Funds Available Printing a Record of this Information on the DM230L/ DM330LPrinting a Record of this Information on the DM350L Adding Postage Performing a Modem Refill Printing a Refill Summary Adding Postage Maintenance Filling Moistener MaintenanceLift up and remove the moistener container as shown here SystemRemove the Moistener Tank and Brush DM230L/DM330L Maintaining the MoistenerRemove the Holder and Wick DM230L/DM330L Reinstall the Moistener Tank DM230L/DM330LRemove the Moistener Assembly DM350L Removing Cleaning DM350LRemove the Brush DM350L Cleaning DM350LRemove the Holder and Wick DM350L Pull the brush out of the brush holder as shown hereDM230L DM330L DM350L Loading the Tape Strip FeederCalibrating the Tape Length Maintaining the Printer Select MaintenanceTesting Print Select Basic Setting, then Print Position Adjusting the Print PositionLow Ink Replacing the Ink CartridgeReplacing the Ink Cartridge Replacing the Printhead Select Ink Functions Select Install new cartridgeMaintenance Envelope Feeding Problems TroubleshootingGetting Help TroubleshootingTo reboot Envelope Feeding Problems DM230L/DM330L Power ProblemsNo Display on Control Centre Control Centre Will Not Run Envelope Stalls on Transport DeckPossible Envelope Tape/Feeding Problems DM350LEnvelope Stalls On DM350L StallStalls Feeder Area Stalls Printer Transport Area Envelope/Tape Feeding Problems DM350LTape Feeding Problems Tape or Paper Fragments in Feeder Display Problems Printing ProblemsEnvelopes Do Not Seal Moistening ProblemsRefill Problems Display Messages Blink Codes Blinks-High tape motor temperature Blinks-High transport motor temperatureBlinks-High valve, carriage or purge motor temperature Blinks-Home position errorBlinks-Not used Blinks-Print head drive voltage error Blinks-Motor Drive IC errorBlinks-Transport error Blinks-Printer maintenance controller software errorError Code Postage By Phone Error CodesSupplies and Options Supplies and Options Supplies and AccessoriesPrinting OptionsDepartmental Accounting Weighing Reports Appendix a Reports Overview of Reports Accessing ReportsRefill Summary Error Report ConfigurationMeter Setup Report ReportAccounting Setup Overview Accounting Setting Up Accounts Appendix B Accounting SetupCreatingAccount an ChangingAccount an Select Setup Menu then Accounting SetupCreating an Account Clearing All Accounts EnablingPasswords Enabling the Clear Individual Accounts Feature Appendix B Accounting Setup Index Index DM230L, DM330L, DM350L Operating Guide Index DM230L, DM330L, DM350L Operating Guide Index