Pitney Bowes DM230L, DM330L, DM350L manual Refill Problems

DM230L, DM330L, DM350L Operating Guide

Refill Problems

Display Shows	Normal
a Series of	The control centre is designed to display the progress of the refill. If there
Messages During	is a problem during the refill, a message is displayed. Write down the
the Modem Refill	message and call for service if you cannot correct the problem by following
Process	the directions on the screen.

Control Centre	Control Centre not Connected to Analog Phone Line
Fails to Connect	Make sure you've connected your control centre to a working analog phone
to Postage By	line. Also make sure the phone line connectors are firmly seated in their
Phone Data	receptacles.
	One or more of the refill setup options may be wrong. Go to the refill setup
Centre – No Dial
Tone	instructions as noted and check the following:
	• Does your phone system require you to dial a prefix number to get an
	outside phone line? Make sure to include these in the setup if needed.
	See Setting up the Phone Connection (Entering the Dial Prefix) in
	Chapter 4.
	• Is the dial method correct? You have to tell the Control Centre if your
	phone uses a pulse or tone for dialing. See Choosing the Dial Method
	section in Chapter 4.
Refill Failed,	The Postage By Phone® account number you entered is not correct. Check
Invalid Account	the Welcome Kit that came with your Control Centre for your Postage By
Number	Phone® Account Number and reenter it if necessary. Refer to the Enter Your
	Postage By Phone® Account Number section in Chapter 4.

SV61891 Rev. A 7-11