Manuals / Pitney Bowes / Computer Equipment / Fax Machine

Pitney Bowes DM330L Envelope Tape/Feeding Problems DM350L, Possible, Envelope Stalls On DM350L

Models: DM230L DM330L DM350L

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7 • Troubleshooting

Envelope Tape/Feeding Problems – DM350L

Possible	Envelopes may stall in the following areas:
Envelope Stalls
on DM350L

	Stall in
	moistener area	Stall in	Stall in printer
		Stall in
		feeder area
		feeder area	transport area
			transport area
Stall in the	1. To clear an envelope stall in the moistener area, lift up and remove the
Moistener Area	moistener container as shown here. Leave the container out until
	instructed to replace it.

2.Slide the moistener assembly straight out as shown in the figure above. Be careful to keep the moistener assembly level or you can leak sealing fluid

7-4	SV61891 Rev. A

Image 123

Pitney Bowes DM330L, DM230L Envelope Tape/Feeding Problems DM350L, Possible, Envelope Stalls On DM350L, Moistener Area

Contents

Page Page Alerting Messages FCC Compliance FCC Compliance of Modem DM230L/DM330L/DM350L Digital Mailing System Operating Guide Table of Contents ContactsTable of Contents DM230L, DM330L, DM350L Operating Guide System SetupAdding Postage Supplies and Options Table of Contents Contacts Contacts Pitney Bowes Contact Information ListPitney Bowes Web Sites Postage By Phone Xiv Specifications and Safety Information Download Postal Rate Updates Specifications and Safety InformationWhat is IntelliLinkTM Add Features On DemandPostal Requirements Quick Reference GuideCanada Post Corporation Requirements DM350L Specifications EquipmentOperating Temperature 40F 4C to 108F 42C DM230L/DM330LSpecifications Material13.39 11.6 Maximum Minimum Specifications Important Safety Notes DM230L, DM330L, DM350L Operating Guide Telephone Safety Instructions Getting to Know Your System Parts of the DM230L/DM330L System Getting to Know Your SystemDM230L, DM330L, DM350L Operating Guide Parts of the DM350L System DM230L, DM330L, DM350L Operating Guide DM350L Autofeeder Control Panel DM230L, DM330L, DM350L Operating Guide IntelliLinkTM Control Centre DM230L/DM330L DM230L, DM330L, DM350L Operating Guide IntelliLinkTM Control Centre DM350L DM230L, DM330L, DM350L Operating Guide Machine Features Side, Rear of DM230L/DM330L and DM350L Running Mail Chapter ContentsChecklist Running MailBefore You Begin Applying Postage and Running Mail If you do not want to seal the envelope EnterIf you want to seal the envelope Running Mail Mail In a Minute Processing a Letter Using the Integrated Weigh Platform …Processing and Feeding Lettermail on the DM350L System Feed roller Feed guide remains flat for most mail Running Mail DM230L DM330L Printing Tapes DM350L Printing Tapes $0.00 Domestic Canada Destinations Processing a Parcel Using Optional Parcel Rate ModuleUS Destinations International Destinations Selecting the Normal Preset Selecting a Custom PresetPrintingPostage Using Presets To select this mode on the DM230L/DM330L/DM350L To select this mode on the DM350LSealing the Envelopes Only Before Selecting or Changing a Class Selecting a Class or Special ServiceTo make or change a class selection Selecting or Changing a ClassSelecting a Postal Code or Zone Country Service SelectingSpecial Printing only an Advertisement No Postage Printing an Advertisement with the PostageResetting the Date and Time Changing the Date on Your MailAdvancing the Date Press the Acct/Batch Totals key Selecting an Account Checking Clearing Batch CountChecking Batch CountPrinting a Record of this Information Viewing the Weight in Imperial Units Clearing Batch CountSelect Rating Options AddingPostage or Correcting Postage Adding Postage or Correcting Postage Printing a Statement of Mailing or Manifest Payment DM230L, DM330L, DM350L Operating Guide Test Print / Zero Dollar Indicia Chapter Contents Options Key Navigating the Menus System SetupOptions Key Navigating Menus System SetupOverview Mailing System Setup Adjusting the Display Contrast Changing the System Date/Time Setting Daylight Savings TimeSelect Setup Menu, then Time of Day/Timer DM230L, DM330L, DM350L Operating Guide Changing the Lock Code or Password Select Setup Menu, then Basic SettingsChanging the Lock Code Changing PasswordSelect Tone/Pulse Selection Setting Up the Phone ConnectionChoosing the Dial Method Entering the Dial PrefixSelect PB Phone Number Entering the Dial Prefix Pitney Bowes Phone NumberSelect Modem Type Selecting the Modem TypeSelect Modem Initialization Entering Modem Initialization StringGlobal Account and User ID Setting Distributor ParametersGlobal Password Select Distributor ParametersDistributor URL ANI/LCZ Server PortPrimary DNS Server Secondary DNS ServerEnter Your Postage By Phone Account Number Setting Up the Postage By Phone Refill OptionsSetting Default Refill Amount Setting the Postage Funds Warnings If this is the first time you are attaching a scale Setting Up an Attached ScaleSelect Zero Scale Selecting Scale Vibration Mode Zero the ScalePress the Options key, then Setup Menu, then Basic Settings Select Scale Vibration ModeTurning AutoScale On and Off Setting Location Code Select AutoScaleSelect Location Code Setting AutoClear Function Clear Zone Option Select AutoClearSelect New Class Clear Zone Select Discount Code Entering a Canada Post Contract Discount CodeDefiningPresets Storing a Current SettingSelect Setup Menu, then Presets-normal/custom Viewing a Preset Renaming a Preset Deleting a Preset Rebooting Your System after an Update or Add on Using IntelliLinkTM to Check for Updates Select Setup MenuSelect IntelliLink-Get Update Select Accounting Enabling Accounting or Adding more AccountsDownloads from the Data Centre to Your Machine UIC S/N UIC PCN PSD S/N PSD PCN PSD MSD System Setup Adding Postage Printing a Record of this Information on the DM230L/ DM330L Adding PostageWord About Refills Checking Postage Funds AvailablePrinting a Record of this Information on the DM350L Adding Postage Performing a Modem Refill Printing a Refill Summary Adding Postage Maintenance Filling Moistener MaintenanceLift up and remove the moistener container as shown here SystemRemove the Moistener Tank and Brush DM230L/DM330L Maintaining the MoistenerRemove the Holder and Wick DM230L/DM330L Reinstall the Moistener Tank DM230L/DM330LRemove the Moistener Assembly DM350L Removing Cleaning DM350LRemove the Brush DM350L Cleaning DM350LRemove the Holder and Wick DM350L Pull the brush out of the brush holder as shown hereDM230L DM330L DM350L Loading the Tape Strip FeederCalibrating the Tape Length Maintaining the Printer Select MaintenanceTesting Print Select Basic Setting, then Print Position Adjusting the Print PositionLow Ink Replacing the Ink CartridgeReplacing the Ink Cartridge Replacing the Printhead Select Ink Functions Select Install new cartridgeMaintenance Envelope Feeding Problems TroubleshootingTroubleshooting To rebootGetting Help Envelope Stalls on Transport Deck Power ProblemsEnvelope Feeding Problems DM230L/DM330L No Display on Control Centre Control Centre Will Not RunStall Envelope Tape/Feeding Problems DM350LPossible Envelope Stalls On DM350LStalls Feeder Area Stalls Printer Transport Area Envelope/Tape Feeding Problems DM350LTape Feeding Problems Tape or Paper Fragments in Feeder Display Problems Printing ProblemsEnvelopes Do Not Seal Moistening ProblemsRefill Problems Display Messages Blink Codes Blinks-Home position error Blinks-High transport motor temperatureBlinks-High tape motor temperature Blinks-High valve, carriage or purge motor temperatureBlinks-Printer maintenance controller software error Blinks-Motor Drive IC errorBlinks-Not used Blinks-Print head drive voltage error Blinks-Transport errorError Code Postage By Phone Error CodesSupplies and Options Supplies and Options Supplies and AccessoriesOptions Departmental AccountingPrinting Weighing Reports Appendix a Reports Overview of Reports Accessing ReportsRefill Summary Report ConfigurationError Report Meter Setup ReportAccounting Setup Overview Accounting Setting Up Accounts Appendix B Accounting SetupCreatingAccount an Select Setup Menu then Accounting Setup Creating an AccountChangingAccount an Clearing All Accounts EnablingPasswords Enabling the Clear Individual Accounts Feature Appendix B Accounting Setup Index Index DM230L, DM330L, DM350L Operating Guide Index DM230L, DM330L, DM350L Operating Guide Index