Troubleshooting, Getting Help, Error Messages | Pitney Bowes K700

Section 10

Troubleshooting

Getting Help

There may be times when you need help to solve a problem, or you may want more information about how your digital postage meter works. Please read the troubleshooting information in this section first. In many cases, it can help you resolve the problem.

If you need to contact Pitney Bowes, please have the following infor- mation at hand:

•Product Model: K700

Serial number: See the back of the postage meter.

•Nature of problem: What happens and when does it happen? Did the postage meter display an error message?

•The steps you've already taken to solve the problem and the results.

Pitney Bowes provides several information resources (see Pitney Bowes Contact List at the start of this guide).

Error Messages

From time-to-time your postage meter may display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a postage meter condition you can fix.

Message	Description	Action

Account	Refill amount exceeds funds	Perform Refill procedures for
Balance Low	available or credit limit.	smaller amount, make an advance
		payment or call Pitney Bowes for
		credit.

Cannot	Trouble getting a connection to	Check Pitney Bowes phone num-
Reach Data	the Pitney Bowes Data Centre.	ber under Setup. Try connecting
Centre		again in a few minutes.

Connection	Connection made but lost be-	Press Clear/Back (C); try again in
Lost	fore transaction completed.	a few minutes. If problem persists
		call Pitney Bowes.

Inspection	This message displays if a refill	Perform a Refill procedure. If you
Due	has not been performed in 60	do not want to add funds at this
Inspection	days. After 90 days, postage	time check your account balance.
Required	cannot be printed until a Refill/
	Inspection.

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Pitney Bowes K700 manual Troubleshooting, Getting Help, Error Messages

Contents

K700 Digital Postage Meter Page SV61503 Rev. a FCC Part 68 Compliance of the K700 Modem Iii Servicing If You Need Assistance Pitney Bowes Contact List SV61503 Rev. a Table of Contents Table of Contents Ink Maintenance Supplies and Options Introduction About the Pitney Bowes Small Office SeriesAbout Your Digital Postage Meter About Downloads to Your Postage Meter Introduction Postal Requirements Specifications Other Sources of Information Quick Reference GuideEquipment Material see figure below Meter Settings Important Safety Notes Introduction Important Telephone Safety Instructions Digital Postage Meter-Front Getting to Know Your Postage Meter Control Panel Getting to Know Your Postage Meter Digital Postage Meter-Rear USB Port-for future optional features Getting to Know Your Postage Meter Running Mail Checklist Before Running Mail Running Mail Determining the Amount of Postage to UseApplying Postage Processing a Letter Using the Optional Scale Processing a Letter Without Optional Scale Processing Parcels Adding More Postage to Correct a Mail Piece Correcting the Date on a Mail Piece Printing a Statement of Mailing or Manifest Payment Printing Options Printing OptionsSections of the Meter Stamp Printing Options Auto-Advance of Printed Date for the Meter StampManually Changing Printed Date for the Meter Stamp Printing the Date and Time Only no meter stamp Adding/Removing an Envelope Ad to the Meter Stamp Printing Envelope Ad Only no meter stamp Postage and Your Postage Meter Checking the Funds Postage in Your Postage MeterPrinting a Funds Postage Report Connecting Your Postage Meter to Analog Phone Line Adding Postage/Connecting to Data Centre Checking Your Account Balance in the Postage By Phone System Refill Receipt Adding Postage to Your Postage Meter Downloads from the Data Centre to Your Postage Meter Connecting to the Pitney Bowes Data Centre Software Update Machine Settings Machine SettingsSetting System Time Machine Settings Setting Display ContrastUsing the Preset Feature Storing a New Preset Turning the Preset Feature On or Off Recalling the Preset Viewing the PresetChecking, Printing, and Clearing the Batch Count Checking the Batch Count Clearing the Batch Count Printing the Batch Count information Setting Sleep Mode Activation Time Setting/Disabling the Lock Code Settings for the Optional Scale Activating Sleep Mode ManuallyReset Scale to Zero View Avoirdupois Weight Weight Hold Mode Setting the High Value Warning Setting the Low Funds Warning Entering the Prefix for Dialing Out to Data CentreSelecting Tone/Pulse for Dialing Out to Data Centre Changing Language Ink Maintenance Low Ink WarningsReplacing the Ink Cartridge Ink Maintenance Printing Test Pattern Replacing the Print Head Cleaning Printer Nozzles Replacing the Ink Tray Ink Maintenance Reports ReportsFunds Report Refill Summary Report Accounting Report Reports View Software Versions not printed Software Version Report Reports Optional Departmental Accounting Feature Turning Accounting Feature on or Off if purchasedDepartmental Accounting Optional Departmental Accounting Optional Creating an AccountSelecting an Account to Track Postage Viewing Account Totals Editing an Existing Account Multiple Account Report Printing an Accounting Report Clearing All or Some of the Accounts Deleting an Account Troubleshooting Error MessagesGetting Help Troubleshooting Nothing DisplaysPrinting is Incomplete, Streaked, or Poor Quality Display is Difficult to Read Problems Dialing Out Accidentally Printing the Wrong Postage Supplies and Accessories Supplies and OptionsOptions Supplies and Options When is Text Entry Used? How to Enter TextHow is Text Entry Done? Account Names Special Characters Appendix a How to Enter Text Appendix B Appendix B Glossary Index Index LED Index Index Index Index Index Page SV61503REVA