Planar 020-1229-03A user manual Symptom Can’t Get PC to Output 4K @ 60Hz

Symptoms, Possible Causes and Solutions

Symptom: Can’t Get PC to Output 4K @ 60Hz

Solution

Change the Input Source setting to one of the other quadrant inputs. For example, if you are using HDMI 1-4 and the current Input Source is HDMI 1, change it to HDMI 2.

Possible Cause

The connector overmold is too large, which can cause the pins not to contact properly on some cards.

Solution

If using DisplayPort, make sure the connector overmold isn’t too large.

Overmold is	Overmold
within	is too wide
specification

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