Planet Technology IPX-1800N Optional Worktime, Interactive Voice Response IVR, Add a new IVR Menu

PLANET IP PBX user’s manual

Optional Worktime

or 3.

Special holidays or work day. User can set date and its work time, or set it to a whole-day holiday.

5.8Interactive Voice Response (IVR)

Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys on a telephone keypad. With IVR, a caller can connect to an expected extension or a service promptly. PLANET IP PBX enables multiple configurable IVR menus in a single system, and each of them could have a hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR menus. You can also manage IVR prompts, used by IVR menus, in this page.

Add a new IVR Menu

1.Enter a name of an IVR menu in IVR Name, and click a file in the Prompt list.

2.Click ADD next to the IVR Name box to set the new IVR name in Info. System will prompt to ask for confirmation whether a Worktime setting is required or not. This is because Worktime setting can only be added when creating a new IVR. After creation, an IVR without Worktime setting cannot be associated with a Worktime setting later. If Worktime setting is indeed not required,