Working with a Polycom CMA System | Polycom 1725-16829-001, 1500 C

Working with a Polycom CMA System	Using the Advanced Features of Your Phone

When you place calls from call lists or directories, your phone will automatically choose the protocol to use based on the information in the call list or directory. When you set up a contact in your Local Contact Directory, you can specify the protocol the contact uses to handle calls. This allows your phone to automatically use the correct protocol when you dial the contact.

Working with a Polycom CMA System

A Polycom® Converged Management Application™ (CMA™) system is an optional scheduling and endpoint management system that your system administrator may set up. Your system may not support it or have the required H.323 license.

Your phone may be provisioned by a Polycom CMA system so that you can:

•Search for and dial people in a CMA Directory. For more information, see “Searching and Dialing from the CMA Directory” on page 83.

•Monitor the status of people in a CMA Directory. For more information, see “Using Buddy Status Lists with a CMA System” on page 84.

If you can’t access the CMA features on your phone, you may have to re-submit your login credentials. For more information, see “About Your Login Credentials” on page 95.

Searching and Dialing from the CMA Directory

If your phone is provisioned by a CMA system, you have access to a CMA Directory that lists people and groups in your organization. You can search for and dial people from this directory.

To search and dial from the CMA Directory:

1Do one of the following:

— Tap > Features > CMA Directory.

or

—Press , and then tap CMA Directory.

2From the Search CMA screen, perform a quick search or group search to find a person.

A quick search allows you to search using the person’s first or last name (depending on how the directory is organized). A group search allows you to search for all the groups in an organization (for example, HR, Administration, Payroll, etc.), and then view the people that belong to each group.

Polycom, Inc.

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Polycom 1725-16829-001, 1500 C manual Working with a Polycom CMA System, Searching and Dialing from the CMA Directory

Contents

User Guide for Trademark Information Contents Polycom, Inc Using the Advanced Features of Your Phone Customizing the Phone Display What’s New in this Guide Getting Started with Your Phone Polycom, Inc Introducing Phone Components Feature Description Key Description Understanding the Phone Keypad What Displays on the Touch Screen? With the phone number Status bar Touch screen Icon Description Phone Icons Call on hold private line Navigating Menus, Lists, and Fields If you want to Then do this To operate your phone, follow these tips List, tap Enabled or Disabled Entering Data and Editing Fields Using the Touch Screen Keyboard Entering Data and Editing Fields Unicode , Cyrillic or Ascii Tap the Latin , Katakana Quickly If you’re in 123 mode To enter 2, press Using the Dialpad Keys on the Phone Console Tap the Latin , Katakana , Unicode Cleaning the Touch Screen Tips for When You’re in Video Calls Tap Settings Basic Screen Clean Using the Basic Features of Your Phone Calling and Answering Answering Calls Answering When Not in Another Call Pick up the handset Answering When in Another Call Answering on a Shared Line Answering Calls Automatically Tap Settings Basic Preferences Auto Answer Placing Calls Calling by Dialing Numbers, URLs, or IP Addresses Calling Using the Speakerphone You can use the headset to dial a number, URL, or IP address Calling from Lists, Directories, and Keys Tap Features Contact Directory Calling by Speed Dialing Ending Calls Tap Settings Basic Preferences Headset Headset Memory Using a HeadsetEnabling Headset Memory Mode Ignoring or Silencing Incoming Calls Using Electronic HookswitchWhile Your Phone Rings Forwarding Calls While Your Phone Rings During CallsRejecting Incoming Calls Holding and Resuming Calls Handling Multiple Calls on Hold Performing a Consultative Transfer Transferring Calls Performing a Blind Transfer Setting Up Conference Calls Hosting Conference Calls Conference window displays Holding and Resuming Conference Calls Splitting Conference Calls into Two Calls on Hold Ending Conference Calls Managing Conference Call Participants To manage a conference call Handling Video During Conference Calls Customizing Video During Calls To handle video during a call Forwarding All Calls to Another Party Changing the Way Calls are Answered Tap Features Forward To disable call forwarding Diverting Calls from a Contact to Another Party Rejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Multiple Lines and Do Not Disturb To enable Do Not Disturb for a particular line Working with Call Lists To view this call list Do this Viewing Call Lists Managing Call Lists Tap Features Call Lists Searching Your Local Contact Directory Working with Contact Directory Adding Contacts Manually Adding Contacts to Your Local Contact Directory Polycom, Inc Adding Contacts from Call Lists Deleting Contacts from Your Local Contact Directory Working with Corporate DirectoryUpdating Your Local Contact Directory Searching Corporate Directory Tap Features Corporate Directory To add a contact to your local Contact Directory Saving Corporate Directory Search Results Controlling What is Heard Changing the Ring Tone for Your Phone Setting Ring Tones for ContactsChanging the Ring Tone Muting the Microphone Changing the Speaker VolumeChanging the Ringer Volume Managing Speed Dials Choosing Where You Hear Sound EffectsTap Settings Basic Preferences Audible Ringer Tap the Add soft key Adding Speed Dial Keys Updating Speed Dial Keys Supporting Multiple Lines Accessing Voice and Video MailWorking with Multiple and Shared Lines Line Key Icon Displays for Supporting Shared Lines Line Key Icon Shared Line Status Line Key Status IndicatorSupporting Multiple Line Keys Per Line Locking and Unlocking the Phone About Your User PasswordChanging Your User Password Tap Settings Basic Lock Phone Tap Settings AdvancedDefault setting is Allow ringing when locked Locking and Unlocking Your Phone Calling and Answering from a Locked Phone To answer a call on a locked phone Polycom, Inc Placing Calls Using the H.323 Protocol Using the Advanced Features of Your Phone Polycom, Inc Searching and Dialing from the CMA Directory Tap Features CMA DirectoryWorking with a Polycom CMA System Using Buddy Status Lists with a CMA System This section explains the following Tap Features CMA Directory Seeing Who’s Available Tap Features Presence Buddy StatusRemoving Buddies from Your Buddy Status List Buddy’s Icon Buddy Status Viewing Buddies from the Buddy Status List Choosing How You Accept Invitations Accepting and Rejecting Invitations Tap Settings Basic Preferences Presence Updating Your Status Status you choose What the status means Buddy’s phone Tap Features Presence My StatusWhat displays on your Dialing Buddies Tap , or tap Settings Basic Login Credentials About Your Login Credentials Recording Calls and Conferences Recording Calls and Conferences Polycom, Inc Recording Calls 100 Recording Conferences Pausing and Resuming Recording Playing Back Recorded Calls Browsing Recorded Calls Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Using the Browser Tap this soft key To do this Using Navigation Soft Keys Using Editing Soft Keys Restarting Your Phone Updating Your Phone’s Configuration Polycom, Inc Changing the Language Tap Settings Basic Preferences Language Changing the Time and Date Display Tap Settings Basic Preferences Time & Date Changing the Brightness of the Touch Screen Tap Maximum Intensity Changing the Background PictureTap Backlight Idle Intensity Settings Basic Preferences Background Picture Frame Using One of Your Own Pictures as the Background PictureFeatures Removable Storage Media Displaying Screen Savers Setting Up Screen Savers Tap Settings Basic Preferences Picture Frame Stopping and Disabling Screen Savers Using Your Phone as a Picture FrameTap Settings Basic Preferences Screen Saver Tap Features Removable Storage Media Picture Frame Enabling or Disabling Video Changing When and How Video Displays 122 Starting and Stopping Near-Site Video During a Call Tap Settings Basic Video Video Call SettingsEnabling or Disabling Near-Site Video for All Calls Tap the Stop Video or Start Video soft key Polycom, Inc Changing the Clarity of Near-Site Video Tap Settings Basic Video Camera Settings Changing How You View All Video Calls Displaying Incoming Video Calls in a Large Window Video Screen Mode Window Tap Settings Basic Video Video Screen ModeVideo Screen Mode Full Screen Changing How Non-PIP Video Displays Changing How the PIP Displays 130 Local Camera View Full Screen Tap Settings Basic Video Local Camera ViewLocal Camera View Mode Full Screen Tap Settings Basic Call Rate Changing Power Saving SettingsSetting the Call Rate for Video Calls Tap Duration Tap Settings Basic Power Saving Office Hours Start HourChanging Your Office Hours Tap Settings Basic Power Saving Timeouts Changing Timeouts Tap Settings Basic Power Saving User Detection Changing User Detection Settings Polycom, Inc Governing Law Service Agreements Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Ukrainian Compliance Safety and ComplianceRussian Compliance Use of IP Networks through the Pstn Echo cancellation Polycom, Inc Appendix Menu System Features TCP/IP Status Settings Appendix Organization dependent Applications Polycom, Inc End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office