Holding and Resuming Calls | Polycom 1725-16829-001, 1500 C manual

During Calls	Using the Basic Features of Your Phone

Holding and Resuming Calls

To place a call on hold, tap the Hold soft key or press during an active call. When you place a call on hold, the following happens:

•The hold icon, , will display on the Line Key.

•The Line Key status indicator will flash red.

•The call’s window is minimized and placed in the inactive call group (above the soft keys). The inactive call window displays “Hold.”

The following figure shows a call on hold. The hold icon, and the flashing red status indicator, display on the Line Key.

Tap the Resume soft key, press	again, or tap the Line Key, to retrieve
the call.

If you have more than one call on hold, tap the call you want to resume, and then tap the Resume soft key. If you tap the Line Key, the first call in the inactive call group for the Line Key will automatically resume.

The Hold feature typically generates music or a beeping tone. Therefore, avoid placing a conference call on hold.

If you’re in a conference and don’t want anyone to hear you, press

instead of placing the conference on hold.

Polycom, Inc.

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Polycom 1725-16829-001, 1500 C manual Holding and Resuming Calls

Contents

User Guide for Trademark Information Contents Polycom, Inc Using the Advanced Features of Your Phone Customizing the Phone Display What’s New in this Guide Getting Started with Your Phone Polycom, Inc Introducing Phone Components Feature Description Key Description Understanding the Phone Keypad What Displays on the Touch Screen? With the phone number Status bar Touch screen Icon Description Phone Icons Call on hold private line Navigating Menus, Lists, and Fields If you want to Then do this To operate your phone, follow these tips List, tap Enabled or Disabled Entering Data and Editing Fields Using the Touch Screen Keyboard Entering Data and Editing Fields Unicode , Cyrillic or Ascii Tap the Latin , Katakana Quickly If you’re in 123 mode To enter 2, press Using the Dialpad Keys on the Phone Console Tap the Latin , Katakana , Unicode Cleaning the Touch Screen Tips for When You’re in Video Calls Tap Settings Basic Screen Clean Using the Basic Features of Your Phone Calling and Answering Answering Calls Answering When Not in Another Call Pick up the handset Answering When in Another Call Answering on a Shared Line Answering Calls Automatically Tap Settings Basic Preferences Auto Answer Placing Calls Calling by Dialing Numbers, URLs, or IP Addresses Calling Using the Speakerphone You can use the headset to dial a number, URL, or IP address Calling from Lists, Directories, and Keys Tap Features Contact Directory Calling by Speed Dialing Ending Calls Using a Headset Enabling Headset Memory ModeTap Settings Basic Preferences Headset Headset Memory Using Electronic Hookswitch While Your Phone RingsIgnoring or Silencing Incoming Calls During Calls Rejecting Incoming CallsForwarding Calls While Your Phone Rings Holding and Resuming Calls Handling Multiple Calls on Hold Performing a Consultative Transfer Transferring Calls Performing a Blind Transfer Setting Up Conference Calls Hosting Conference Calls Conference window displays Holding and Resuming Conference Calls Splitting Conference Calls into Two Calls on Hold Ending Conference Calls Managing Conference Call Participants To manage a conference call Handling Video During Conference Calls Customizing Video During Calls To handle video during a call Forwarding All Calls to Another Party Changing the Way Calls are Answered Tap Features Forward To disable call forwarding Diverting Calls from a Contact to Another Party Rejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Multiple Lines and Do Not Disturb To enable Do Not Disturb for a particular line Working with Call Lists To view this call list Do this Viewing Call Lists Managing Call Lists Tap Features Call Lists Searching Your Local Contact Directory Working with Contact Directory Adding Contacts Manually Adding Contacts to Your Local Contact Directory Polycom, Inc Adding Contacts from Call Lists Working with Corporate Directory Updating Your Local Contact DirectoryDeleting Contacts from Your Local Contact Directory Searching Corporate Directory Tap Features Corporate Directory To add a contact to your local Contact Directory Saving Corporate Directory Search Results Controlling What is Heard Setting Ring Tones for Contacts Changing the Ring ToneChanging the Ring Tone for Your Phone Changing the Speaker Volume Changing the Ringer VolumeMuting the Microphone Choosing Where You Hear Sound Effects Tap Settings Basic Preferences Audible RingerManaging Speed Dials Tap the Add soft key Adding Speed Dial Keys Updating Speed Dial Keys Accessing Voice and Video Mail Working with Multiple and Shared LinesSupporting Multiple Lines Line Key Icon Displays for Line Key Icon Shared Line Status Line Key Status Indicator Supporting Multiple Line Keys Per LineSupporting Shared Lines About Your User Password Changing Your User PasswordLocking and Unlocking the Phone Tap Settings Basic Lock Phone Tap Settings AdvancedDefault setting is Allow ringing when locked Locking and Unlocking Your Phone Calling and Answering from a Locked Phone To answer a call on a locked phone Polycom, Inc Placing Calls Using the H.323 Protocol Using the Advanced Features of Your Phone Polycom, Inc Tap Features CMA Directory Working with a Polycom CMA SystemSearching and Dialing from the CMA Directory Using Buddy Status Lists with a CMA System This section explains the following Tap Features CMA Directory Tap Features Presence Buddy Status Removing Buddies from Your Buddy Status ListSeeing Who’s Available Buddy’s Icon Buddy Status Viewing Buddies from the Buddy Status List Choosing How You Accept Invitations Accepting and Rejecting Invitations Tap Settings Basic Preferences Presence Updating Your Status Tap Features Presence My Status What displays on yourStatus you choose What the status means Buddy’s phone Dialing Buddies Tap , or tap Settings Basic Login Credentials About Your Login Credentials Recording Calls and Conferences Recording Calls and Conferences Polycom, Inc Recording Calls 100 Recording Conferences Pausing and Resuming Recording Playing Back Recorded Calls Browsing Recorded Calls Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Using the Browser Tap this soft key To do this Using Navigation Soft Keys Using Editing Soft Keys Restarting Your Phone Updating Your Phone’s Configuration Polycom, Inc Changing the Language Tap Settings Basic Preferences Language Changing the Time and Date Display Tap Settings Basic Preferences Time & Date Changing the Brightness of the Touch Screen Changing the Background Picture Tap Backlight Idle IntensityTap Maximum Intensity Settings Basic Preferences Background Using One of Your Own Pictures as the Background Picture Features Removable Storage MediaPicture Frame Displaying Screen Savers Setting Up Screen Savers Tap Settings Basic Preferences Picture Frame Using Your Phone as a Picture Frame Tap Settings Basic Preferences Screen SaverStopping and Disabling Screen Savers Tap Features Removable Storage Media Picture Frame Enabling or Disabling Video Changing When and How Video Displays 122 Starting and Stopping Near-Site Video During a Call Tap Settings Basic Video Video Call SettingsEnabling or Disabling Near-Site Video for All Calls Tap the Stop Video or Start Video soft key Polycom, Inc Changing the Clarity of Near-Site Video Tap Settings Basic Video Camera Settings Changing How You View All Video Calls Displaying Incoming Video Calls in a Large Window Video Screen Mode Window Tap Settings Basic Video Video Screen ModeVideo Screen Mode Full Screen Changing How Non-PIP Video Displays Changing How the PIP Displays 130 Tap Settings Basic Video Local Camera View Local Camera View Mode Full ScreenLocal Camera View Full Screen Changing Power Saving Settings Setting the Call Rate for Video CallsTap Settings Basic Call Rate Tap Settings Basic Power Saving Office Hours Start Hour Changing Your Office HoursTap Duration Tap Settings Basic Power Saving Timeouts Changing Timeouts Tap Settings Basic Power Saving User Detection Changing User Detection Settings Polycom, Inc Governing Law Service Agreements Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Safety and Compliance Russian ComplianceUkrainian Compliance Use of IP Networks through the Pstn Echo cancellation Polycom, Inc Appendix Menu System Features TCP/IP Status Settings Appendix Organization dependent Applications Polycom, Inc End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office