Upgrading Polycom CX700 Phone within a Microsoft Office Communications Server 2007 R2 Environment

Query DNS for _sipinternal._tcp. <SIPDomain>

(_sipinternal._tcp.fabrikam.com)

 

SRV record

 

 

 

 

Query DNS for _sipinternal._tcp.

(_sipinternal._tcp.fabrikam.com.contoso.com)

 

<SIPDomain>.<DHCPDomain> SRV record

 

 

 

 

Query DNS for _sip._tls. <SIPDomain> SRV

(_sip._tls.fabrikam.com)

 

record

 

 

 

 

Query DNS for _sip._tls.

(_sip._tls.fabrikam.com.contoso.com)

 

<SIPDomain>.<DHCPDomain> SRV record

 

 

 

 

Query DNS for _sip._tcp. <SIPDomain> SRV

(_sip._tcp.fabrikam.com)

 

record

 

 

 

 

Query DNS for _sip._tcp.

(_sip._tcp.fabrikam.com.contoso.com)

 

<SIPDomain>.<DHCPDomain> SRV record

 

 

 

 

Query DNS for sip.<SIPDomain> A record; IP

(sip.fabrikam.com)

 

address of pool is returned

 

 

 

 

8.

Polycom CX700 phone queries DNS for

(Client Hello)

 

poolFQDN and is returned the pool’s IP address

 

 

 

 

9.

Polycom CX700 phone initiates TLS connection

(Note: SHA2 is not supported)

 

to pool IP Address specifying which Ciphers are

 

 

supported

 

 

 

 

10.

Pool responds with Certificate detail; they

(Server Hello) Note: TLS connection is not

 

exchange keys if handshake is OK

established yet.

 

 

 

11.

Polycom CX700 phone queries <DHCPDomain>

(_ldap._tcp.dc._msdcs.contoso.com)

 

for AD LDAP service using DC provided by

 

 

DHCP

 

 

 

 

12.

Polycom CX700 phone binds to AD and looks for

(OCPE binds using Auth type SASL)

 

RootCA in <DHCPDomain>

 

 

 

 

13.

DC responds with RootCA details. If the Pool cert

 

 

was issued by the RootCA returned, we proceed.

 

 

 

 

14.

Polycom CX700 phone queries DNS for

(contoso.com)

 

<DHCPDomain> and is returned the domain’s IP

 

 

address

 

Note: this is why we sign in as

 

 

contoso.com\userAlias instead of just

 

 

contoso\userAlias.

 

This step must return a valid IP in order to find a

 

 

DC again and download the certificate chain.

 

 

 

 

15.

Polycom CX700 phone locates RootCA again in

(contoso.com)

 

<DHCPDomain>

 

 

 

 

16.

Polycom CX700 phone attempts HTTP request

(NTLM Auth fails)

 

to download RootCA cert chain using NTLM

 

 

 

 

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Polycom 1725-31424-001 manual Contoso.com\userAlias instead of just Contoso\userAlias