Deployment Guide Polycom CX700
Logs Used for Troubleshooting
To confirm that a Polycom CX700 phone running release 1.0.199.123 is not having issues locating resources, you can use a browser to FTP to the device and copy over the Communicator and DOMO log files. Use the IP address assigned to the device (for example, ftp://192.168.7.235). This option does not work for releases 1.0.522.101 or later.
If the Polycom CX700 phone running release 1.0.199.123 contains a ucupdate.xml file, you should confirm it contains the correct information for your environment or it can cause updates to fail. Alternatively, perform a hard reset to remove the file.
To confirm the Polycom CX700 phone connects to IIS correctly:
c:\inetpub\logs\LogFiles\W3SVC1\*_*.log (where *_* = some prefix and the current date)
To confirm the Polycom CX700 phone runs:
>>Locate the Device Update service correctly review the Device Update audit logs:
By default, audit logs are located in different locations depending on Microsoft Office Communications Server 2007 R2 product type:
—For Microsoft Office Communications Server 2007 R2 Standard Edition, device update files and Device Update Service audit log files are stored on the local computer in c:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\DeviceUpdateFiles\Logs\Server\Audit\ImageUpdat es.
—For Microsoft Office Communications Server 2007 R2 Enterprise Edition, you can find the DeviceUpdates folder on the shared updates folder that was created during pool setup for client and device update files.
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