MGC Manager User’s Guide - Volume I
2-7
The IVR service enables the following operations that let operators facilitate
and manage conferencing:
•Personally guide individual participants to the conference
•Monitor all participants who are currently waiting in the Entry Queue
and IVR Queue regardless of their conference association
•Assist participants in the Entry Queue, IVR queue, or during the
conference
•Conduct Voting sessions
•Control Question and Answer sessions
Using IVR and DTMF codes, participants and chairpersons can perform
various management operations during a conference, for example:
•Request personal assistance
•Request assistance for conference (Chairperson)
•Lock or unlock conferences to dial- in participants (Chairperson)
•Adjust the participant’s broadcasting and listening audio volume (All)
•Mute or unmute the participant’s audio channel (All)
•Mute all participants except the requesting participant (Chairperson)
•Cancel the Exclusive Speaker mode (Chairperson)
•Mute “Meet Me” dial-in participants upon their connection to the
conference (Chairperson)
•Change the conference password (Chairperson)
•Place the conference on-hold (Chairperson)
•Reinstate an on-hold conference (Chairperson)
•Manage a Question-and-Answer session (Chairperson)
•Conduct a Voting session (Chairperson)
•Play the Help menu
•Enable or disable the Roll Call feature (Chairperson)
•Request a Roll Call and stop the Roll Call names review (Chairperson)
•End (manually terminate) the Conference (Chairperson)
The IVR software module requires the installation of the Audio+ card in the
MCU. For a detailed description of the IVR module, refer to the MGC
Manager User’s Guide Volume II, Chapter 2.