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Chapter 8 - Entry Queues, Operator Conferences, and Attended Conferencing

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Contents

Main Page Regulatory Notices Page Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 MGC Manager Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 MGC Manager Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Page Monitoring Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Operations Performed During On Going Conferences . . . . 6-1 Page Meet Me per Conferences and Meeting Rooms . . . . . . . . . . 7-1 Conference Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Lecture and Presentation Options . . . . . . . . . . . . . . . . . . . 10-1 Click&View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 Page Before You Begin System Requirements Prerequisites About the MGC Manager Users Guides Page Page Page Conventions MGC Manager Overview MCU Management MGC System Main Features Universal Transcoding Dynamic Continuous Presence Page Multiple Switching Modes IVR-Enabled Conferencing Page Entry Queue Video+ Features Encryption Conferencing Capabilities and Options Conference Reservations Features Conference Setup Features Conference Management and Monitoring Features MGC Unit Advantages Connectivity Scalable Architecture Reliability Maintenance Page MGC Manager Basics Starting the MGC Manager Application The MGC Manager Main Window 3-3 The MGC Manager main window is divided into the following sections: Additional Windows Page Page MGC Manager Window View Modes Selecting the View Mode Page Showing and Hiding the Toolbars Showing and Hiding the Status Bar Showing and Hiding the Memory Indicators Resizing the Window Panes Multiple Window Display 3-13 The MGC Manager Main Menu The MGC Manager main menu bar provides the following options: The MGC Manager Toolbars Main Toolbar 3-15 Conference Toolbar The Conference toolbar is enabled when you click an On Going Conference icon. 3-16 The Conference toolbar contains the following buttons: Participant Toolbar The Participant toolbar is enabled when a Participant icon is clicked. 3-17 The Participant toolbar contains the following buttons: Participants Queue Toolbar Participant Queue Filter Toolbar 3-19 Q&A Toolbar 3-20 Connecting to an MCU Page Page 3-24 Using Default Templates to Start a Conference Reservation Templates Default Reservation Templates Page Page Viewing Conference Lists Page Disconnecting an MCU Automating the Login Process Page Templates Database Page Page Loading the User Defined Default Set to the MGC Manager Application Page Commands Shortcut Keys 3-39 3-40 Setting Up Conferences About Conferences Conference Scheduling Methods Scheduled Conferences On-Demand (Reservation-less) Conferencing Page Conference Types Entry Queue Participant Connection to Conference Participant Roles Participant Connection Types Conference Access for Dial-in Participants Page Page Page Page Page Conference Access for Dial-Out Participants Attended and Unattended Conferences Page Page Conference Media Types Audio Only Conferences Video Conferences Page Page Page Page Page Page Page Page 4-30 Table 4-2: Conference Types by Media Media Conf Type Network Session Type Availability Conference Media Type According to MCU Configuration Page Page Defining On Going Conferences Preparatory Tasks Defining a New Audio Only Conference Defining a New Video Conference Page Page 4-38 4-39 4-40 4-41 4-42 4-43 Page Page 4-46 4-47 4-48 4-49 Page 4-51 4-52 Page 4-54 4-55 4-56 4-57 4-58 Page 4-60 4-61 Page 4-63 4-64 Page 4-66 4-67 4-68 Page Page Page Page Page 4-74 Page 4-76 Page Page Page Page Page Page Page Page Page Page 4-87 Page Connecting to an On Going Conference Defined ISDN Participants Dial-in Defined H.323 Participants Dial-in Page Page Page SIP Connections Page Page Page Starting an On Going Conference from a Reservation Template Page Page Defining Participant Properties ISDN/ATM/MPI/T1-CAS Participant Definition 4-103 4-104 4-105 4-106 4-107 Page 4-109 3. If required, define the following parameters: Page 4-111 4-112 4-113 IP (H.323 and SIP) Participant Definition Page 4-116 Page 4-118 Page 4-120 3. Define the following parameters: 4-121 4-122 4-123 Page Page 4-126 4-127 Page Monitoring Conferences General Monitoring Using the Main Window Panes for Monitoring Page Page 5-6 Listing On Going Conference Participants in the Status Pane Page Page 5-10 MGC Manager Icons 5-11 5-12 5-13 5-14 5-15 5-16 5-17 5-18 5-19 Additional Participant Statuses 5-20 Participants Audio Status Table5-4 lists icons that indicate the current audio status of the participant. 5-21 5-22 Participants Video Status Table5-5 lists icons that indicate the current video status of the participant. Monitor Filter 5-24 Monitoring All Conferences Secure Conference Mode 5-27 Secure Conference Icons Table5-7 lists the icons and definitions that indicate the current status of a Secure conference. Dynamic Highest Common Mechanism (in Video Switching) Audio Tones Noisy Line Detection and Automatic Muting Viewing the Participants Queue Page Viewing Site Names in Video Conference Level Monitoring Page 5-36 The Conference Properties - Ongoing State dialog box opens. The following conference parameters are displayed: 5-37 5-38 Participant Level Monitoring Displaying Participant Properties Monitoring ISDN/ATM/MPI/T1_CAS Participants Page Page 5-43 The Participant Properties - Connection Info1 dialog box opens. The following information is displayed in Connection Info1: 5-44 5-45 Page 5-47 The following information is displayed in Connection Info2: Page Page Page 5-51 5-52 Page 5-54 Page Page Monitoring IP Participants Page 5-59 5-60 5-61 5-62 Page 5-64 The following detailed information is displayed in the Channel Info: Page 5-66 5-67 5-68 3. Click the Connection Info2 tab. The Participant Properties - Connection Info2 dialog box opens. 5-69 5-70 Page Page 5-73 The Participant Properties H245 dialog box opens. Page 5-75 5-76 5-77 7. Click the Resource Details tab to view the MCU resources allocated to the participant. Page Monitoring Gateway Sessions Page Operations Performed During On Going Conferences Overview The MGC Manager operator performs different roles during attended and unattended conferences. participants privately; Page Page Participant Level Operations Making Dial-Out Connections Changing the Participant Connection Type (Dial-In/Dial-Out) Changing the Participant's Line Rate Before Connection Page Page Disconnecting and Reconnecting Participants Page Changing the Properties of a Disconnected Participant Downspeeding Naming Undefined Dial-in Participants Page Moving Participants Between Conferences Page Page Designating an Exclusive Speaker Changing a Participants Status to Conference Chairperson Page Designating a VIP Participant Modifying a Participants User Defined Properties Page Adjusting the Broadcasting and Listening Volume Muting/Unmuting Participants Audio or Video Page Page Page Blocking/Unblocking Audio Page Enabling/Disabling Auto Gain Control (AGC) Page Video Management Operations Controlling Video Layout Page Page Page Page Video Forcing Page Page Page Page Page Conference Level Operations Adding New Participants to a Conference Page Page Page Page Page Page Page Page Page Muting Dial-In Participants Upon Connection Page Muting Audio for a Conference Page Locking/Unlocking a Conference Page Page Page Page Changing the Conference and Chairperson Password Changing the Conference Duration Page Page Enabling the End of Conference Reminder Changing the Conference Billing Code Changing the Conference User Defined Parameters Adding Remarks During an On Going Conference Page Broadcasting Annex D Still Video Image (Slide) Page Page Printing Conference Data Page Page Chapter 6 - Operations Performed During On Going Conferences 6-78 Page Page Managing Question-and-Answer Sessions Page Page Page Page Page Page Managing Voting Sessions Page Page Page Page Page Page 6-95 Using DTMF Codes During a Conference 6-96 6-97 6-98 6-99 Service - DTMF Codes Changing the Conference or Chairperson Password Managing Secure Mode Conferences Page Operations Performed During On Going Gateway Sessions Page Meet Me per Conferences and Meeting Rooms Defining a Meet Me Conference Page Page Page Page Page Page Page Connecting to a Meet Me Conference Page Monitoring Meet Me Conferences Page Meeting Rooms Defining a New Meeting Room Page Page Page Page Page Page Managing Meeting Rooms Listing Meeting Rooms Meeting Room Icons 7-24 Meeting Room Right-Click Functions 7-25 Page Entry Queues, Operator Conferences, and Attended Conferencing Page Entry Queue Access Dialing in to the Entry Queue Routing from the Entry Queue to the Conference Page Conference Entry Defining a New Entry Queue Page 8-9 8-10 8-11 8-12 8-13 8-14 8-15 5. Define the ISDN dial-in numbers assigned to the Entry Queue. 6. Click OK. Page Listing Entry Queues Page Connecting to the Entry Queue Page Page Enabling Entry Queue Access for Conferences Page Using an Existing Entry Queue to Define a Target Conference Page Page Page Operator Conferences Operator Functions Requiring an Active Operator Conference Page Defining an On Going Operator Conference Page Page Page Page Defining an Operator Reservation The Reservation Properties - General dialog box opens. Starting an Operator Conference from a Reservation Template Page Attended Conferencing The Participants Queue Window Listing Participants in the Participants Queue Window 8-41 Page Page 8-44 You can define the following filtering parameters: 8-45 Page The Attended Participants Dialog Box Page Page 8-50 8-51 8-52 8-53 8-54 Page Page Page Page Attended Participants Management Page Performing Operations using the Right-Click Menu Page Page Page Page Performing Operations using the Participants Queue Toolbar Performing Operations using Shortcut Keys Moving a Participant Interactively Moving a Participant to the Operator Conference by Double- Clicking the Participants Icon Moving Multiple Participants to the Home Conference Page Conference Reservations 9-2 Page Page Page Page Page Listing the Current Reservations Reservations Icons 9-9 Deleting a Reservation Rescheduling Reservations Page Scheduling a Conference Reservation from a Reservation Template (Database) Page Page Page Recurrent Reservations Defining the Reservation Recurrence Properties Page 9-19 5. The following parameters may be defined: 9-20 Page Deleting Recurring Reservations from the Reservations List Page Page Lecture and Presentation Options Lecture Mode Lecture Mode Definition Page 10-4 5. Define the following parameters: Lecture Mode Monitoring Page Page Page Presentation Mode Setting the Presentation Mode for a Conference Page Presentation Mode Monitoring Enabling the Presentation Mode during an On Going Conference Lecture Show Lecture Show Definition Page Lecture Show Monitoring Click&View Enabling the Click&View Application Page Page Page Page Page Enabling the Click&View Application for a Conference Page Page Using the Click&View Application Page 11-13 Click&View Menu Options The Click&View application has two modes, Chairperson and Participant. 11-14 Conference Layout (Chairperson Only) Options Page Page Personal Layout Options Page Page Page Returning to the Conference Layout Getting Help Returning to the Previous Screen Requesting Operator Assistance Page A Appendix A: Disconnection Causes A-2 A-3 A-4 A-5 A-6 A-7 A-8 A-9 A-10 A-11 A-12 A-13 A-14 A-15 A-16 A-17 A-18 A-19 A-20 A-21 Page B-1 B Appendix B: Glossary B-2 B-3 B-4 B-5 B-6 B-7