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8
Entry Queues, Operator Conferences, and Attended Conferencing
Entry Queues and Entry Queue Services
An Entry Queue (EQ) is a special routing lobby to which one or several
dial-in numbers are assigned for both video and audio endpoints, including
PSTN, VoIP, H.320, H.323, SIP and T1-CAS endpoints. Participants with
the same capabilities (audio only or video line rate, video protocol, video
format, etc.) dial the same dial-in number and they are routed to the
appropriate conference according to the conference numeric ID or the
conference password they enter (depending on the MCU configuration).
An Entry Queue Service must be assigned to the Entry Queue to enable the
voice prompts guiding the participants through the connection process. For
video Entry Queues, the Entry Queue Service can include a video slide that
is displayed to the participants while staying in the Entry Queue (during
their connection process).
The Entry Queue remains in a passive state when there are no callers in the
queue (in between connections) and is automatically activated once a caller
dials its dial-in number.
Attended and Unattended Conferences and Entry Queues
Conferences can be attended or unattended. In unattended mode, connection
to the conference is automatic and the whole conference can be run without
operator intervention. In attended mode, the operator connects participants
to the conference, and actively manages the conference. Conferences are set
as attended when assigning an IVR Service set to attended mode.
Entry Queues can also be attended or unattended. For conferences accessed
by an Entry Queue, the attended or unattended mode of the Entry Queue
determines the connection mode of the conference. In an unattended Entry