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Polycom DOC2560A manual Monitoring Ongoing Conferences, General Monitoring, 3-47

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Polycom RMX 1500/2000/4000 Getting Started Guide

Monitoring Ongoing Conferences

Conference monitoring enables you to keep track of conferences and their participants: if all its participants are correctly connected and whether errors or faults have occurred.

Maximum number of participants (voice and video) in a conference: RMX 1500 MPMx Mode: 360. (90 video).

RMX 2000 MPM Mode: 400. (80 video).

RMX 2000 MPM+ Mode: 800. (160 video).

RMX 2000 MPMx Mode: 720. (180 video).

RMX 4000 MPM+ Mode: 1600. (160 video).

RMX 4000 MPMx Mode: 1440. (180 video).

General Monitoring

All monitoring and operations procedures performed during ongoing conferences can be performed by either of two methods:

•Using the buttons in the toolbars.

Toolbar Buttons

Tooltip appears when cursor is positioned over button

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Page 125

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Polycom DOC2560A manual Monitoring Ongoing Conferences, General Monitoring, Using the buttons in the toolbars, 3-47

Contents

Version 7.0 August 2010 DOC2560A Polycom RMX 1500/2000/4000 Getting Started GuideAll other trademarks are the property of their respective owners Regulatory Notices United States Safety Construction DetailsUnited States Federal Communication Commission FCC CE Mark R&TTE DirectiveRMX 2000 complies with IDA standards G0916-07 Chinese Communication Certificate Singapore CertificateSystem Overview Table of ContentsFirst Time Installation and Configuration Table of Contents Basic OperationViewing and System Functionality Permissions Gathering Phase Page Table of Contents RMX 1500/2000/4000 the RMX 1500/2000/4000 Administrator’s Guide included with the systemSystem Overview ISDN Endpoints Chapter 1-System OverviewE1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client LAN Endpoints IP PhoneThe RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines CP mode conferencing is defined by RMX Main FeaturesConferencing Modes Dynamic Continuous PresenceTable 1-1 Continuous Presence - Video Layouts Continued Telepresence ModeVSW mode conferencing is defined by Video SwitchingMultiple Switching Modes Resolution Configuration for CP Video ResolutionsOperator Conference Video SwitchingIVR-Enabled Conferencing H.239 / People+ContentPeople+Content is Polycom’s proprietary equivalent of H.239 Video ClarityEntry Queue On Demand Conferencing Conferencing Capabilities and OptionsPermanent Conference Scheduled Conferencing / ReservationsGateway Cascading ConferencesSecurity 1-11Lecture Mode or Presentation Mode in Continuous Presence conferences Conference Management and Monitoring FeaturesFar End Camera Control FECC/LSD in video conferences Media EncryptionOperator Assistance & Participant Move for conferences in CP mode Card Configuration ModesThree Card Configuration Modes are supported 1-131-14 Workstation Requirements1-15 Windows 7 Security SettingsTo disable Protected Mode Chapter 1-System Overview Internet Local intranet Trusted sites1-16 When using Internet Explorer 8 to run the RMX Web Client or RMX Internet Explorer 8 ConfigurationTo configure Internet Explorer Internet Local intranetThe Internet Options dialog box is displayed with General tab open 1-185 In the Browsing history section, click the Delete button Chapter 1-System Overview9 In the Internet Options dialog box, click the Settings button 1-19The Delete Browsing History dialog box is displayed 6 Select the Temporary Internet files and Cookies check boxesChapter 1-System Overview 1-2010 Click the View objects button 1-21 Prerequisites11 Select the CEMAClassLoaderCntl Object file Chapter 1-System Overview 1-222 Hardware Installation and Setup First Time Installation and Configuration3 First Entry Power-up and Configuration Configure the Default IP Network ServiceDefault IP Service Conferencing Service IP ServicesDefault IP Service Conferencing Service PreparationsFactory Default IP Network Services Required InformationLocal Network Settings ParameterISDN/PSTN Services Unpacking the RMX Unpacking the RMXTo unpack and lift the RMX Unpacking the RMXTwo boxes are placed on the top Stratocell, labelled 4 Remove the boxes and top Stratocell and open the anti-static plastic bag wrapping the RMX Subnet Mask Default Router IP Address To modify the USB key settingsThe LAN Configuration Utility dialog box opens Installing the RMX Hardware Installation and Setup2-10 Mounting the RMX 1500 in a RackTo connect the cables For the RTM-IP 1500 module Connecting Cables on the RMXFor the RTM ISDN 1500 module 2-11Installing the RMX Mounting the RMX 2000 in a Rack2-12 Connecting Cables on the RMX 2-13Power Cable Do not remove the protective caps from LAN1, LAN3 and ShMG portsUsing a shelf To install the RMX 4000 in a 19”rack Using rack brackets on the RMXMounting the RMX 4000 in a Rack 2-14AC Power Supply connections Connecting the RMX 4000 to the Power SourcesDC Power Supply connections 2-153 Remove the transparent plastic caps on the terminal block 2-166 Replace the transparent plastic caps on the terminal block 2-17Connecting Cables on the RMX To connect the cables AC and DC systems RTM-IP2-18 Procedure 1 First-time Power-up First Entry Power-up and ConfigurationTo power-up for the first time using the USB key 2-19Obtaining the Activation Key Procedure 2 Product Registration3 Select Product Registration 2-202-21 Procedure 3 Connection to MCUonly if the factory default Management IP addresses were not modified 2-222-23 Fast Configuration Wizard1 Enter the required IP information in the dialog box Polycom RMX 1500/2000/4000 Getting Started GuideNote This field is displayed in all IP Signaling dialog 2-242 Click Next Field3 Enter the required Routers information in the dialog box 2-254 Click Next FieldSignaling Host and Shelf Management with the DNS 2-265 Enter the required DNS information in the dialog box Field2-27 7 Select the IP Network Type H.323, SIP or H.323 & SIP6 Click Next 8 Click Next 9 If you selected SIP only, go to StepField 2-28Description Primary GatekeeperSelect the protocol that is used for signaling between 2-2913 Enter the required SIP Server information in the dialog box FieldField 2-30Description FieldThe IP Network Service is created and confirmed 16 Click OK an ISDN/PSTN Network Service, go to Step2-31 17 Define the following parameters 2-3218 Click Next FieldThe PRI Settings dialog box opens 19 Define the following parameters 2-33Field Description20 Click Next The Span Definition dialog box opens 2-34Field Description21 Define the following parameters 2-3522 Click Next FieldThe Phones dialog box opens 2-362-37 28 Click Save & ContinueRMX 4000 MPM1/MPM2/MPM3/MPM4 Slot - the MPM/MPM+/MPMx card that the RTM ISDN2-38 RTM ISDN 1500 card is connected to RMX 2000 MPM 1/MPM2Description / Default 2-39The System Flags dialog box is displayed 32 Enter the required System Flags information in the dialog box2-40 36 In the Please wait for system reset message box, click OK33 Click Save & Close 1 On the RMX menu, click Setup Multilingual Setting In the RMX Web Client’s Main Screen an MCU State indicator displaysUser Definition Selecting the RMX Web Client Languages2-42 RMX’s Default Conferencing SettingsEntity 2-43Description Namenumbers range defined in the Network Service. It must be 2-44Entity Description2-45 Customizing the RMX’s Default Conferencing SettingsYou can schedule conferences to start in the future 2-46Chapter 2-First Time Installation and Configuration Starting the RMX Web Client Basic OperationLink to RMX Manager Installer To start the RMX 2000 Web ClientThe Login screen contains a link to the RMX Manager installer Conference Templates RMX 2000 Web Client Screen ComponentsConference List List Pane RMX Management Status Bar Address Book Viewing and System Functionality Permissions If you are logged in as a user with Chairperson permissions Conferences ListStatus Bar List PaneRMX Management Port Usage Gauges System AlertsParticipant Alerts The High Port Usage threshold MCU StateNew Group Delete Group Export Address Book New Participant Delete Participant Import Address BookDialing Direction - Dial-in or Dial-out IP Address/Phone - of the participantDisplaying and Hiding the Address Book Conference TemplatesDisplaying and Hiding Conference Templates A Conference TemplateCustomizing the Main Screen To adjust column widthTo re-size a pane 3-11 On the RMX 2000 menu, click View Restore RMX Display Defaults To restore the RMX 2000 display window to its default configurationTo switch between Toolbar and List Views Customizing the RMX Management Pane3-13 To expand or Collapse the Frequently Used and Rarely Used sectionsChapter 3-Basic Operation 3-14Start a Reservation Starting a ConferenceStart any Conference Template saved in the Conference Templates list 3-153-16 Starting a Conference from the Conferences PaneTo start a conference from the Conference pane 3-17 General Tab2 Define the following parameters FieldField 3-18Description Comma, colon and semicolon characters cannotField 3-19Description system must reserve resourcesField 3-20Description enough to accommodate the participants specified in3-21 Participants TabColumn / Button 3-22Description Participants ListParticipants can be added to the conference in the following methods 3-233-24 To add participants from the Address BookTo add information to the conference Information Tab10 Click the Information tab. The Information tab opens 3-2511 Enter the following information 3-26To start a conference from the Reservation Calendar Starting a Reservation3-27 Polycom RMX 1500/2000/4000 Getting Started GuideThe New Reservation - General tab dialog box opens 3-28Starting an Ongoing Conference From a Template Administrator’s Guide, Reservations” on pageTo start an ongoing conference from a Template 2 Click the Start Conference from Template button. orParticipants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected 3-30Click Link to Connect Dial Manually to Connect 3-313-32 Connecting to a ConferenceDirect Dial-in SIP Participants H.323 ParticipantsISDN/PSTN Participants Example3-34 Connecting to a Polycom Conference from an Outlook Meeting Invitation3-35 Entry Queue AccessH.323 Participants Example3-36 ISDN and PSTN ParticipantsSIP Participants ExampleDial-out Participants Gathering PhaseAutomatic Dial Out Manual Dial OutIndicator 3-38If enabled Textual Information3-39 Gathering Phase GuidelinesThe Gathering Phase is not supported in Video Switching Conferences Chapter 3-Basic Operation 3-40Content Gathering Slide 3-41 Text Indication in the Video LayoutEndpoint Names 3-42 To change the Display Name3-43 The Participant Properties - Media Sources dialog box opens2 Enter the new Display Name in the Name field 3 Click OK Polycom RMX 1500/2000/4000 Getting Started Guide3-44 Text IndicationPermanent Display of Endpoint Names Transparent Endpoint NamesClosed Caption 3-45Small Text, White on red, Top, Middle Message Overlay3-46 Monitoring Ongoing Conferences Using the buttons in the toolbarsGeneral Monitoring 3-473-48 Multi SelectionOperations Menu Multi-selectedTo search for an ongoing conference by Chairperson Password Using the Chairperson Password for Filtering1 Click in the Chairperson Password field Conference Level MonitoringDisplays conference name and type of conference 3-50Field DescriptionContent Resource Deficiency - Content will not be 3-51Field DescriptionTo monitor a conference Roll Call/Audible Tones During an Ongoing ConferenceThe Conference Properties - General dialog box opens 3-52Secured Conference Monitoring Audio Only MessageIVRROLLCALLUSETONESINSTEADOFVOICE System Flag in system.cfg 3-53Monitoring Ongoing Gateway Sessions Participant Level MonitoringParticipant Connection Monitoring 3-54Column 3-55Icon/Description Awaiting Individual Assistance - The participantCascade Enabled Dial-out Participant - A special 3-56Column Icon/DescriptionIcon/Description 3-57Column 3-58 Video PreviewTo preview the participant video The Video Preview window opens 3-59Conference Level operations Operations Performed During On Going ConferencesChanging the Duration of a Conference To extend or shorten a conference manuallyTo terminate a conference manually Adding Participants from the Address BookTo drag & drop participants into the Participants List 1 Open the Address Book3-62 Moving Participants3-63 Moving a Participant InteractivelyCopy and Paste Conference Saving an Ongoing Conference as a TemplateCopy Conference To save an ongoing conference as a templateTo paste a conference Paste ConferencePaste Conference. or 3-65To paste a conference as a new conference Paste Conference AsPaste Conference As. or 3-663-67 Changing the Video Layout of a Conference3-68 To change the video layout of a conference3-69 Video ForcingVideo Forcing Guidelines 3-70 To video force a participant to a window3-71 To cancel Video Forcing for a windowSwitching between participants is renewed and is audio activated 5 Repeat step 3 to force participants to other windows 6 Click OK2 Click the Video Settings tab To enable or disable Video ClarityEnabling and Disabling Video Clarity 3-723-73 Participant Level OperationsMenu ButtonMenu 3-74Button DescriptionMenu 3-75Button DescriptionCopy Participant Copy Cut and Paste ParticipantTo copy a participant 3-763-77 Cut ParticipantTo cut a participant 3-78 Paste ParticipantTo paste a participant 3-79 Paste Participant AsTo paste a participant as a new participant c Right-click, and in the drop-down menu select Paste Participant As The Address Book - Participant Properties dialog box is displayed3-80 To change a participant’s Video Layout and Video Forcing Personal Layout Control with the RMX Web Client3-81 The Participant Properties - Media Sources dialog box opens3-82 Personal Layout Selection with Click&ViewTo change Personal Layout with Click&View For example, if you want a four-square video layout, press 3-833-84 Conference Control Using DTMF CodesTable 3-9 Default DTMF Codes to Manage Conferences and Participants 3-85Operation DTMF String3-86 Requesting Help3-87 Personal Conference Manager PCMGuidelines If enabled, Message Overlay is not displayed while PCM is active 3-88Polycom RMX 1500/2000/4000 Getting Started Guide 3-89Everyone /Chairperson Default DTMF Code ‘##” 3-90 PCM InterfaceInitiating PCM 3-91 Remote Control Device KeysMenu Navigation - Arrow and Zoom Keys Description 3-92Arrow Key Table 3-11 PCM - DTMF Codes DTMF Codes - Numeric Keys3-93 Click&View PCM Main Menu - LevelInvite Participant Click&View” on pageA message, Press # or Zoom In to select, is displayed 5 OptionalOptional. To display all participants 3-95Participant Participants Mute/StatusTo view and change the Participants Mute/Status 3-96The status icons are summarized in Table 3-973-98 Camera ControlTo control a far camera 3-99 Video ForceTo Video Force a participant’s video 3-100 RecordingTo start recording To use the recording functionsTo pause recording To resume recordingTo stop recording Drop ParticipantTo disconnect a participant from the conference 3-1023-103 Terminate ConferenceTo terminate a conference Chapter 3-Basic Operation 3-104Abbreviation GlossaryExplanation TermExplanation AbbreviationTerm Chapter A-GlossaryAbbreviation signal can be easily recognized by a computer. The codesExplanation TermTerm AbbreviationExplanation Explanation AbbreviationTerm channels of 64 Kbps each and one D channel of 64 KbpsTerm AbbreviationExplanation