Requesting Help, 3-86 | Polycom DOC2560A guide

Requesting Help

Chapter 3-Basic Operation

Table 3-9Default DTMF Codes to Manage Conferences and Participants

Operation	DTMF String	Permission

Change Password	*77	Chairperson

Change To Chairperson	*78	All

Play Help Menu	*83	All

Mute Incoming Participants	*86	Chairperson

Unmute Incoming Participants	#86	Chairperson

Terminate Conference	*87	Chairperson

Show Participants	*88	All

Increase Broadcast Volume	*9	All

Decrease Broadcast Volume	#9	All

Override Mute All	Configurable	All

Requesting Help

A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).

Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active).

Participant who is waiting for User (Operator) Assistance is displayed with the following icons in the Status column of the Participants pane.

Awaiting Individual Assistance – The participant has requested the user’s (operator’s) assistance.

Awaiting Conference Assistance – The participant has requested the user’s (operator’s) assistance for the conference. This usually means that the RMX user (operator) has been requested to join the conference.

3-86

Image 164

Polycom DOC2560A manual Requesting Help, 3-86

Contents

Polycom RMX 1500/2000/4000 Getting Started Guide Version 7.0 August 2010 DOC2560A All other trademarks are the property of their respective owners United States Safety Construction Details Regulatory NoticesUnited States Federal Communication Commission FCC CE Mark R&TTE Directive Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 System Overview Table of ContentsFirst Time Installation and Configuration Basic Operation Table of Contents Viewing and System Functionality Permissions Gathering Phase Page Table of Contents RMX 1500/2000/4000 the RMX 1500/2000/4000 Administrator’s Guide included with the systemSystem Overview Chapter 1-System Overview ISDN EndpointsE1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client LAN Endpoints IP Phone The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines RMX Main Features Conferencing ModesDynamic Continuous Presence CP mode conferencing is defined by Telepresence Mode Table 1-1 Continuous Presence - Video Layouts Continued VSW mode conferencing is defined by Video SwitchingMultiple Switching Modes Operator Conference Video ResolutionsResolution Configuration for CP H.239 / People+Content IVR-Enabled ConferencingPeople+Content is Polycom’s proprietary equivalent of H.239 Video Clarity Entry Queue Conferencing Capabilities and Options On Demand ConferencingPermanent Conference Scheduled Conferencing / Reservations Cascading Conferences GatewaySecurity 1-11 Conference Management and Monitoring Features Lecture Mode or Presentation Mode in Continuous Presence conferencesFar End Camera Control FECC/LSD in video conferences Media Encryption Card Configuration Modes Three Card Configuration Modes are supportedOperator Assistance & Participant Move for conferences in CP mode 1-13 Workstation Requirements 1-14 1-15 Windows 7 Security SettingsTo disable Protected Mode Internet Local intranet Trusted sites 1-16 Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMXTo configure Internet Explorer Internet Local intranet 5 In the Browsing history section, click the Delete button 1-18The Internet Options dialog box is displayed with General tab open 1-19 9 In the Internet Options dialog box, click the Settings buttonThe Delete Browsing History dialog box is displayed 6 Select the Temporary Internet files and Cookies check boxes 1-20 10 Click the View objects button 1-21 Prerequisites11 Select the CEMAClassLoaderCntl Object file 1-22 First Time Installation and Configuration 2 Hardware Installation and Setup3 First Entry Power-up and Configuration Configure the Default IP Network Service IP Services Default IP Service Conferencing ServiceDefault IP Service Conferencing Service Preparations IP Network Services Required Information Factory DefaultLocal Network Settings Parameter ISDN/PSTN Services To unpack and lift the RMX Unpacking the RMXUnpacking the RMX Two boxes are placed on the top Stratocell, labelled 4 Remove the boxes and top Stratocell and open the anti-static plastic bag wrapping the RMX Subnet Mask Default Router IP Address To modify the USB key settingsThe LAN Configuration Utility dialog box opens Hardware Installation and Setup Installing the RMX Mounting the RMX 1500 in a Rack 2-10 Connecting Cables on the RMX To connect the cables For the RTM-IP 1500 moduleFor the RTM ISDN 1500 module 2-11 Mounting the RMX 2000 in a Rack 2-12 2-13 Do not remove the protective caps from LAN1, LAN3 and ShMG portsE1/T1 PRI Connection LAN 2 Connection To install the RMX 4000 in a 19”rack Using rack brackets on the RMX Using a shelfMounting the RMX 4000 in a Rack 2-14 Connecting the RMX 4000 to the Power Sources AC Power Supply connectionsDC Power Supply connections 2-15 2-16 3 Remove the transparent plastic caps on the terminal block 2-17 6 Replace the transparent plastic caps on the terminal block To connect the cables AC and DC systems RTM-IP 2-18 First Entry Power-up and Configuration Procedure 1 First-time Power-upTo power-up for the first time using the USB key 2-19 Procedure 2 Product Registration Obtaining the Activation Key3 Select Product Registration 2-20 Procedure 3 Connection to MCU 2-21 2-22 only if the factory default Management IP addresses were not modified 1 Enter the required IP information in the dialog box Fast Configuration Wizard2-23 2-24 Note This field is displayed in all IP Signaling dialog2 Click Next Field 4 Click Next 2-253 Enter the required Routers information in the dialog box 5 Enter the required DNS information in the dialog box 2-26Signaling Host and Shelf Management with the DNS 7 Select the IP Network Type H.323, SIP or H.323 & SIP 2-276 Click Next 8 Click Next 9 If you selected SIP only, go to Step Aliases 2-28Primary Gatekeeper 13 Enter the required SIP Server information in the dialog box 2-29Select the protocol that is used for signaling between 2-30 The IP Network Service is created and confirmed 16 Click OK an ISDN/PSTN Network Service, go to Step2-31 2-32 17 Define the following parameters18 Click Next all other spans that you may later define must also 2-33 The PRI Settings dialog box opens 19 Define the following parameters 2-34 20 Click Next The Span Definition dialog box opens 22 Click Next 2-3521 Define the following parameters 2-36 The Phones dialog box opens 28 Click Save & Continue 2-37 Slot - the MPM/MPM+/MPMx card that the RTM ISDN RMX 4000 MPM1/MPM2/MPM3/MPM42-38 RTM ISDN 1500 card is connected to RMX 2000 MPM 1/MPM2 2-39 Description / DefaultThe System Flags dialog box is displayed 32 Enter the required System Flags information in the dialog box 2-40 36 In the Please wait for system reset message box, click OK33 Click Save & Close In the RMX Web Client’s Main Screen an MCU State indicator displays 1 On the RMX menu, click Setup Multilingual SettingUser Definition Selecting the RMX Web Client Languages RMX’s Default Conferencing Settings 2-42 2-43 2-44 numbers range defined in the Network Service. It must beendpoint upon connection to the Entry Queue and lists the Includes all the voice messages and video slides used to Customizing the RMX’s Default Conferencing Settings 2-45 2-46 You can schedule conferences to start in the future Basic Operation Starting the RMX Web Client Link to RMX Manager Installer To start the RMX 2000 Web ClientThe Login screen contains a link to the RMX Manager installer Conference Templates RMX 2000 Web Client Screen ComponentsConference List List Pane RMX Management Status Bar Address Book Viewing and System Functionality Permissions Conferences List If you are logged in as a user with Chairperson permissions Status Bar List PaneRMX Management Port Usage Gauges System AlertsParticipant Alerts MCU State The High Port Usage threshold New Participant Delete Participant Import Address Book New Group Delete Group Export Address BookDialing Direction - Dial-in or Dial-out IP Address/Phone - of the participant Conference Templates Displaying and Hiding the Address BookDisplaying and Hiding Conference Templates A Conference Template To adjust column width Customizing the Main ScreenTo re-size a pane 3-11 To restore the RMX 2000 display window to its default configuration  On the RMX 2000 menu, click View Restore RMX Display DefaultsTo switch between Toolbar and List Views Customizing the RMX Management Pane To expand or Collapse the Frequently Used and Rarely Used sections 3-13 3-14 Starting a Conference Start a ReservationStart any Conference Template saved in the Conference Templates list 3-15 3-16 Starting a Conference from the Conferences PaneTo start a conference from the Conference pane 2 Define the following parameters General Tab3-17 be used in the Routing Name 3-18Comma, colon and semicolon characters cannot 3-19 system must reserve resources 3-20 enough to accommodate the participants specified in Participants Tab 3-21 3-22 Column / ButtonParticipants List A Unicode field that displays the participant’s name 3-23 Participants can be added to the conference in the following methods To add participants from the Address Book 3-24 Information Tab To add information to the conference10 Click the Information tab. The Information tab opens 3-25 3-26 11 Enter the following information 3-27 Starting a ReservationTo start a conference from the Reservation Calendar 3-28 The New Reservation - General tab dialog box opens Administrator’s Guide, Reservations” on page Starting an Ongoing Conference From a TemplateTo start an ongoing conference from a Template 2 Click the Start Conference from Template button. or 3-30 Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected 3-31 Click Link to Connect Dial Manually to Connect 3-32 Connecting to a ConferenceDirect Dial-in H.323 Participants SIP ParticipantsISDN/PSTN Participants Example Connecting to a Polycom Conference from an Outlook Meeting Invitation 3-34 Figure 3-2 Dial-in Connection via Entry Queue Entry Queue Access3-35 ISDN and PSTN Participants 3-36 Gathering Phase Dial-out ParticipantsAutomatic Dial Out Manual Dial Out 3-38 IndicatorIf enabled Textual Information 3-39 Gathering Phase GuidelinesThe Gathering Phase is not supported in Video Switching Conferences 3-40 Content Gathering Slide 3-41 Text Indication in the Video LayoutEndpoint Names To change the Display Name 3-42 2 Enter the new Display Name in the Name field 3 Click OK The Participant Properties - Media Sources dialog box opens3-43 Text Indication 3-44 Transparent Endpoint Names Permanent Display of Endpoint NamesClosed Caption 3-45 Small Text, White on red, Top, Middle Message Overlay3-46 Using the buttons in the toolbars Monitoring Ongoing ConferencesGeneral Monitoring 3-47 Multi Selection 3-48Operations Menu Multi-selected Using the Chairperson Password for Filtering To search for an ongoing conference by Chairperson Password1 Click in the Chairperson Password field Conference Level Monitoring 3-50 Displays conference name and type of conferenceField Description 3-51 Content Resource Deficiency - Content will not be Roll Call/Audible Tones During an Ongoing Conference To monitor a conferenceThe Conference Properties - General dialog box opens 3-52 Audio Only Message Secured Conference MonitoringIVRROLLCALLUSETONESINSTEADOFVOICE System Flag in system.cfg 3-53 Participant Level Monitoring Monitoring Ongoing Gateway SessionsParticipant Connection Monitoring 3-54 Awaiting Conference Assistance - The participant 3-55Awaiting Individual Assistance - The participant Lecturer and Chairperson - The participant is 3-56Cascade Enabled Dial-out Participant - A special 3-57 3-58 Video PreviewTo preview the participant video 3-59 The Video Preview window opens Operations Performed During On Going Conferences Conference Level operationsChanging the Duration of a Conference To extend or shorten a conference manually Adding Participants from the Address Book To terminate a conference manuallyTo drag & drop participants into the Participants List 1 Open the Address Book Moving Participants 3-62 Moving a Participant Interactively 3-63 Saving an Ongoing Conference as a Template Copy and Paste ConferenceCopy Conference To save an ongoing conference as a template Paste Conference To paste a conferencePaste Conference. or 3-65 Paste Conference As To paste a conference as a new conferencePaste Conference As. or 3-66 Changing the Video Layout of a Conference 3-67 To change the video layout of a conference 3-68 3-69 Video ForcingVideo Forcing Guidelines To video force a participant to a window 3-70 To cancel Video Forcing for a window 3-71Switching between participants is renewed and is audio activated 5 Repeat step 3 to force participants to other windows 6 Click OK To enable or disable Video Clarity 2 Click the Video Settings tabEnabling and Disabling Video Clarity 3-72 Participant Level Operations 3-73Menu Button 3-74 3-75 Copy Cut and Paste Participant Copy ParticipantTo copy a participant 3-76 3-77 Cut ParticipantTo cut a participant 3-78 Paste ParticipantTo paste a participant 3-79 Paste Participant AsTo paste a participant as a new participant c Right-click, and in the drop-down menu select Paste Participant As The Address Book - Participant Properties dialog box is displayed3-80 3-81 Personal Layout Control with the RMX Web ClientTo change a participant’s Video Layout and Video Forcing 3-82 Personal Layout Selection with Click&ViewTo change Personal Layout with Click&View 3-83 For example, if you want a four-square video layout, press Conference Control Using DTMF Codes 3-84 3-85 Table 3-9 Default DTMF Codes to Manage Conferences and ParticipantsOperation DTMF String Requesting Help 3-86 3-87 Personal Conference Manager PCMGuidelines 3-88 If enabled, Message Overlay is not displayed while PCM is active 3-89 Everyone /Chairperson Default DTMF Code ‘##” 3-90 PCM InterfaceInitiating PCM 3-91 Remote Control Device KeysMenu Navigation - Arrow and Zoom Keys 3-92 Table 3-11 PCM - DTMF Codes DTMF Codes - Numeric Keys3-93 PCM Main Menu - Level Click&ViewInvite Participant Click&View” on page 5 Optional A message, Press # or Zoom In to select, is displayedOptional. To display all participants 3-95 Participants Mute/Status ParticipantTo view and change the Participants Mute/Status 3-96 3-97 The status icons are summarized in Table 3-98 Camera ControlTo control a far camera 3-99 Video ForceTo Video Force a participant’s video Recording 3-100 To use the recording functions To start recordingTo pause recording To resume recording Drop Participant To stop recordingTo disconnect a participant from the conference 3-102 3-103 Terminate ConferenceTo terminate a conference 3-104 Glossary AbbreviationExplanation Term Chapter A-Glossary signal can be easily recognized by a computer. The codes translates LAN alias addresses of terminals and gateways Term channels of 64 Kbps each and one D channel of 64 Kbps Term AbbreviationExplanation