Polycom DOC2560A manual Requesting Help, 3-86

Chapter 3-Basic Operation

Table 3-9Default DTMF Codes to Manage Conferences and Participants

Operation	DTMF String	Permission
Change Password	*77	Chairperson
Change To Chairperson	*78	All
Play Help Menu	*83	All
Mute Incoming Participants	*86	Chairperson
Unmute Incoming Participants	#86	Chairperson
Terminate Conference	*87	Chairperson
Show Participants	*88	All
Increase Broadcast Volume	*9	All
Decrease Broadcast Volume	#9	All
Override Mute All	Configurable	All

Requesting Help

A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).

Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active).

Participant who is waiting for User (Operator) Assistance is displayed with the following icons in the Status column of the Participants pane.

Awaiting Individual Assistance – The participant has requested the user’s (operator’s) assistance.

Awaiting Conference Assistance – The participant has requested the user’s (operator’s) assistance for the conference. This usually means that the RMX user (operator) has been requested to join the conference.

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