Polycom RMX 1500/2000/4000 Getting Started Guide
Version 7.0 August 2010 DOC2560A
All other trademarks are the property of their respective owners
United States Safety Construction Details
Regulatory Notices
United States Federal Communication Commission FCC
CE Mark R&TTE Directive
Chinese Communication Certificate Singapore Certificate
RMX 2000 complies with IDA standards G0916-07
System Overview
Table of Contents
First Time Installation and Configuration
Basic Operation
Table of Contents
Viewing and System Functionality Permissions
Gathering Phase
Page
Table of Contents
RMX 1500/2000/4000
the RMX 1500/2000/4000 Administrator’s Guide included with the system
System Overview
Chapter 1-System Overview
ISDN Endpoints
E1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client LAN Endpoints
IP Phone
The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines
RMX Main Features
CP mode conferencing is defined by
Conferencing Modes
Dynamic Continuous Presence
Telepresence Mode
Table 1-1 Continuous Presence - Video Layouts Continued
VSW mode conferencing is defined by
Video Switching
Multiple Switching Modes
Video Resolutions
Resolution Configuration for CP
Operator Conference
Video Switching
H.239 / People+Content
IVR-Enabled Conferencing
People+Content is Polycom’s proprietary equivalent of H.239
Video Clarity
Entry Queue
Conferencing Capabilities and Options
On Demand Conferencing
Permanent Conference
Scheduled Conferencing / Reservations
Cascading Conferences
Gateway
Security
1-11
Conference Management and Monitoring Features
Lecture Mode or Presentation Mode in Continuous Presence conferences
Far End Camera Control FECC/LSD in video conferences
Media Encryption
Card Configuration Modes
Operator Assistance & Participant Move for conferences in CP mode
Three Card Configuration Modes are supported
1-13
Workstation Requirements
1-14
1-15
Windows 7 Security Settings
To disable Protected Mode
Chapter 1-System Overview
Internet Local intranet Trusted sites
1-16
Internet Explorer 8 Configuration
When using Internet Explorer 8 to run the RMX Web Client or RMX
To configure Internet Explorer
Internet Local intranet
1-18
The Internet Options dialog box is displayed with General tab open
5 In the Browsing history section, click the Delete button
Chapter 1-System Overview
1-19
9 In the Internet Options dialog box, click the Settings button
The Delete Browsing History dialog box is displayed
6 Select the Temporary Internet files and Cookies check boxes
Chapter 1-System Overview
1-20
10 Click the View objects button
1-21
Prerequisites
11 Select the CEMAClassLoaderCntl Object file
1-22
Chapter 1-System Overview
First Time Installation and Configuration
2 Hardware Installation and Setup
3 First Entry Power-up and Configuration
Configure the Default IP Network Service
IP Services
Default IP Service Conferencing Service
Default IP Service Conferencing Service
Preparations
IP Network Services Required Information
Factory Default
Local Network Settings
Parameter
ISDN/PSTN Services
Unpacking the RMX
Unpacking the RMX
To unpack and lift the RMX
Unpacking the RMX
Two boxes are placed on the top Stratocell, labelled
4 Remove the boxes and top Stratocell and open the anti-static plastic bag wrapping the RMX
Subnet Mask Default Router IP Address
To modify the USB key settings
The LAN Configuration Utility dialog box opens
Hardware Installation and Setup
Installing the RMX
Mounting the RMX 1500 in a Rack
2-10
Connecting Cables on the RMX
To connect the cables For the RTM-IP 1500 module
For the RTM ISDN 1500 module
2-11
Installing the RMX
Mounting the RMX 2000 in a Rack
2-12
2-13
Connecting Cables on the RMX
Power Cable
Do not remove the protective caps from LAN1, LAN3 and ShMG ports
To install the RMX 4000 in a 19”rack Using rack brackets on the RMX
Using a shelf
Mounting the RMX 4000 in a Rack
2-14
Connecting the RMX 4000 to the Power Sources
AC Power Supply connections
DC Power Supply connections
2-15
2-16
3 Remove the transparent plastic caps on the terminal block
2-17
6 Replace the transparent plastic caps on the terminal block
Connecting Cables on the RMX
To connect the cables AC and DC systems RTM-IP
2-18
First Entry Power-up and Configuration
Procedure 1 First-time Power-up
To power-up for the first time using the USB key
2-19
Procedure 2 Product Registration
Obtaining the Activation Key
3 Select Product Registration
2-20
Procedure 3 Connection to MCU
2-21
2-22
only if the factory default Management IP addresses were not modified
Fast Configuration Wizard
2-23
1 Enter the required IP information in the dialog box
Polycom RMX 1500/2000/4000 Getting Started Guide
2-24
Note This field is displayed in all IP Signaling dialog
2 Click Next
Field
2-25
3 Enter the required Routers information in the dialog box
4 Click Next
Field
2-26
Signaling Host and Shelf Management with the DNS
5 Enter the required DNS information in the dialog box
Field
7 Select the IP Network Type H.323, SIP or H.323 & SIP
2-27
6 Click Next
8 Click Next 9 If you selected SIP only, go to Step
2-28
Field
Description
Primary Gatekeeper
2-29
Select the protocol that is used for signaling between
13 Enter the required SIP Server information in the dialog box
Field
2-30
Field
Description
Field
The IP Network Service is created and confirmed 16 Click OK
an ISDN/PSTN Network Service, go to Step
2-31
2-32
17 Define the following parameters
18 Click Next
Field
2-33
The PRI Settings dialog box opens 19 Define the following parameters
Field
Description
2-34
20 Click Next The Span Definition dialog box opens
Field
Description
2-35
21 Define the following parameters
22 Click Next
Field
2-36
The Phones dialog box opens
28 Click Save & Continue
2-37
Slot - the MPM/MPM+/MPMx card that the RTM ISDN
RMX 4000 MPM1/MPM2/MPM3/MPM4
2-38
RTM ISDN 1500 card is connected to RMX 2000 MPM 1/MPM2
2-39
Description / Default
The System Flags dialog box is displayed
32 Enter the required System Flags information in the dialog box
2-40
36 In the Please wait for system reset message box, click OK
33 Click Save & Close
In the RMX Web Client’s Main Screen an MCU State indicator displays
1 On the RMX menu, click Setup Multilingual Setting
User Definition
Selecting the RMX Web Client Languages
RMX’s Default Conferencing Settings
2-42
2-43
Entity
Description
Name
2-44
numbers range defined in the Network Service. It must be
Entity
Description
Customizing the RMX’s Default Conferencing Settings
2-45
You can schedule conferences to start in the future
2-46
Chapter 2-First Time Installation and Configuration
Basic Operation
Starting the RMX Web Client
Link to RMX Manager Installer
To start the RMX 2000 Web Client
The Login screen contains a link to the RMX Manager installer
Conference Templates
RMX 2000 Web Client Screen Components
Conference List List Pane RMX Management Status Bar Address Book
Viewing and System Functionality Permissions
Conferences List
If you are logged in as a user with Chairperson permissions
Status Bar
List Pane
RMX Management
Port Usage Gauges
System Alerts
Participant Alerts
MCU State
The High Port Usage threshold
New Participant Delete Participant Import Address Book
New Group Delete Group Export Address Book
Dialing Direction - Dial-in or Dial-out
IP Address/Phone - of the participant
Conference Templates
Displaying and Hiding the Address Book
Displaying and Hiding Conference Templates
A Conference Template
To adjust column width
Customizing the Main Screen
To re-size a pane
3-11
To restore the RMX 2000 display window to its default configuration
On the RMX 2000 menu, click View Restore RMX Display Defaults
To switch between Toolbar and List Views
Customizing the RMX Management Pane
To expand or Collapse the Frequently Used and Rarely Used sections
3-13
3-14
Chapter 3-Basic Operation
Starting a Conference
Start a Reservation
Start any Conference Template saved in the Conference Templates list
3-15
3-16
Starting a Conference from the Conferences Pane
To start a conference from the Conference pane
General Tab
3-17
2 Define the following parameters
Field
3-18
Field
Description
Comma, colon and semicolon characters cannot
3-19
Field
Description
system must reserve resources
3-20
Field
Description
enough to accommodate the participants specified in
Participants Tab
3-21
3-22
Column / Button
Description
Participants List
3-23
Participants can be added to the conference in the following methods
To add participants from the Address Book
3-24
Information Tab
To add information to the conference
10 Click the Information tab. The Information tab opens
3-25
3-26
11 Enter the following information
Starting a Reservation
To start a conference from the Reservation Calendar
3-27
Polycom RMX 1500/2000/4000 Getting Started Guide
3-28
The New Reservation - General tab dialog box opens
Administrator’s Guide, Reservations” on page
Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template
2 Click the Start Conference from Template button. or
3-30
Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected
3-31
Click Link to Connect Dial Manually to Connect
3-32
Connecting to a Conference
Direct Dial-in
H.323 Participants
SIP Participants
ISDN/PSTN Participants
Example
Connecting to a Polycom Conference from an Outlook Meeting Invitation
3-34
Entry Queue Access
3-35
H.323 Participants
Example
ISDN and PSTN Participants
3-36
SIP Participants
Example
Gathering Phase
Dial-out Participants
Automatic Dial Out
Manual Dial Out
3-38
Indicator
If enabled
Textual Information
3-39
Gathering Phase Guidelines
The Gathering Phase is not supported in Video Switching Conferences
Chapter 3-Basic Operation
3-40
Content Gathering Slide
3-41
Text Indication in the Video Layout
Endpoint Names
To change the Display Name
3-42
The Participant Properties - Media Sources dialog box opens
3-43
2 Enter the new Display Name in the Name field 3 Click OK
Polycom RMX 1500/2000/4000 Getting Started Guide
Text Indication
3-44
Transparent Endpoint Names
Permanent Display of Endpoint Names
Closed Caption
3-45
Small Text, White on red, Top, Middle
Message Overlay
3-46
Using the buttons in the toolbars
Monitoring Ongoing Conferences
General Monitoring
3-47
Multi Selection
3-48
Operations Menu
Multi-selected
Using the Chairperson Password for Filtering
To search for an ongoing conference by Chairperson Password
1 Click in the Chairperson Password field
Conference Level Monitoring
3-50
Displays conference name and type of conference
Field
Description
3-51
Content Resource Deficiency - Content will not be
Field
Description
Roll Call/Audible Tones During an Ongoing Conference
To monitor a conference
The Conference Properties - General dialog box opens
3-52
Audio Only Message
Secured Conference Monitoring
IVRROLLCALLUSETONESINSTEADOFVOICE System Flag in system.cfg
3-53
Participant Level Monitoring
Monitoring Ongoing Gateway Sessions
Participant Connection Monitoring
3-54
3-55
Column
Icon/Description
Awaiting Individual Assistance - The participant
3-56
Cascade Enabled Dial-out Participant - A special
Column
Icon/Description
Icon/Description
3-57
Column
3-58
Video Preview
To preview the participant video
3-59
The Video Preview window opens
Operations Performed During On Going Conferences
Conference Level operations
Changing the Duration of a Conference
To extend or shorten a conference manually
Adding Participants from the Address Book
To terminate a conference manually
To drag & drop participants into the Participants List
1 Open the Address Book
Moving Participants
3-62
Moving a Participant Interactively
3-63
Saving an Ongoing Conference as a Template
Copy and Paste Conference
Copy Conference
To save an ongoing conference as a template
Paste Conference
To paste a conference
Paste Conference. or
3-65
Paste Conference As
To paste a conference as a new conference
Paste Conference As. or
3-66
Changing the Video Layout of a Conference
3-67
To change the video layout of a conference
3-68
3-69
Video Forcing
Video Forcing Guidelines
To video force a participant to a window
3-70
To cancel Video Forcing for a window
3-71
Switching between participants is renewed and is audio activated
5 Repeat step 3 to force participants to other windows 6 Click OK
To enable or disable Video Clarity
2 Click the Video Settings tab
Enabling and Disabling Video Clarity
3-72
Participant Level Operations
3-73
Menu
Button
3-74
Menu
Button
Description
3-75
Menu
Button
Description
Copy Cut and Paste Participant
Copy Participant
To copy a participant
3-76
3-77
Cut Participant
To cut a participant
3-78
Paste Participant
To paste a participant
3-79
Paste Participant As
To paste a participant as a new participant
c Right-click, and in the drop-down menu select Paste Participant As
The Address Book - Participant Properties dialog box is displayed
3-80
Personal Layout Control with the RMX Web Client
To change a participant’s Video Layout and Video Forcing
3-81
The Participant Properties - Media Sources dialog box opens
3-82
Personal Layout Selection with Click&View
To change Personal Layout with Click&View
3-83
For example, if you want a four-square video layout, press
Conference Control Using DTMF Codes
3-84
3-85
Table 3-9 Default DTMF Codes to Manage Conferences and Participants
Operation
DTMF String
Requesting Help
3-86
3-87
Personal Conference Manager PCM
Guidelines
3-88
If enabled, Message Overlay is not displayed while PCM is active
Polycom RMX 1500/2000/4000 Getting Started Guide
3-89
Everyone /Chairperson Default DTMF Code ‘##”
3-90
PCM Interface
Initiating PCM
3-91
Remote Control Device Keys
Menu Navigation - Arrow and Zoom Keys
Description
3-92
Arrow Key
Table 3-11 PCM - DTMF Codes
DTMF Codes - Numeric Keys
3-93
PCM Main Menu - Level
Click&View
Invite Participant
Click&View” on page
5 Optional
A message, Press # or Zoom In to select, is displayed
Optional. To display all participants
3-95
Participants Mute/Status
Participant
To view and change the Participants Mute/Status
3-96
3-97
The status icons are summarized in Table
3-98
Camera Control
To control a far camera
3-99
Video Force
To Video Force a participant’s video
Recording
3-100
To use the recording functions
To start recording
To pause recording
To resume recording
Drop Participant
To stop recording
To disconnect a participant from the conference
3-102
3-103
Terminate Conference
To terminate a conference
3-104
Chapter 3-Basic Operation
Glossary
Abbreviation
Explanation
Term
Abbreviation
Explanation
Term
Chapter A-Glossary
signal can be easily recognized by a computer. The codes
Abbreviation
Explanation
Term
Term
Abbreviation
Explanation
Abbreviation
Explanation
Term
channels of 64 Kbps each and one D channel of 64 Kbps
Term
Abbreviation
Explanation
and 
buttons.