Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
7If all the LEDs are off, except power, and a tape cannot be inserted into the tape drive, examine the tape and the inside of the tape drive.
•Be sure there are no tape labels interfering with tape insertion.
•Be sure tape labels are only on proper tape surfaces, and that labels are flat and not curled.
•Ensure that tape drive opening is free of debris and tape labels.
•Ensure that tape pin and tape are fully within the cartridge.
•Attempt to insert a second tape if available.
8If a tape still cannot be inserted into the tape drive:
•If you are inserting a cleaning cartridge, be sure the cleaning tape is valid. The tape drive ejects unsupported cleaning tapes. Ensure that the cleaning tape has not expired. See table 3 on page 21 for Cleaning Cartridge at EOT. If these suggestions do not resolve the problem, contact Technical Support.
•If you are inserting a data tape, the tape drive may be bad. Contact Technical Support.
Tape will not Eject from the Drive
1Be sure the tape drive is powered on. If the Power LED is not illuminated, check whether power is being applied to the system and/or the desktop tape drive if the tape drive is a desktop unit. Follow troubleshooting steps under Computer Boots but Does not Recognize the Tape Drive on page 65 to determine why the Power LED is not illuminated.
2If the Power LED is illuminated, determine whether the tape drive LEDs show other tape drive activity. Under normal conditions, it may take 2 to 3 minutes for the tape to eject. If only the Drive LED is blinking, wait for this LED to turn off before trying to eject the tape.
3If the Drive LED alone is blinking, wait for it to turn off. Verify that no other LEDs are on or flashing. Push the eject button on tape drive.
4If the Drive LED flashes, wait for the tape to eject (this may take up to 3 minutes). If the tape ejects, the problem has been resolved.
5If a message similar to the following appears when the eject button is pushed, use the mt offline command to eject the tape:
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