Chapter 7 Troubleshooting Guide Troubleshooting Suggestions
Problems with Tape Drive and Cartridge
You may see output similar to:
(scsi0)<Adaptec
You may also be able to use the command: cat /proc/scsi/scsi You may see output similar to:
Host: scsi0 Channel: 0 Id:6 Lun:00
Vendor: CERTANCE Model: ULTRIUM2
Type: Sequential AccessANSI SCSI Revision 03
You can also use a text editor to view the messages in the file /var/log/ and look for tape drive entries.
Sometimes a system may have multiple tape device names in the /dev directory and will not know which st number to use. To view the st device number for your attached tape drive, use the command: dmesg
grep tape
You should see output similar to:
Detected SCSI tape st0 and scsi0 . . .
Tape will not Load into Tape Drive
1Verify that the tape drive’s Power Led is illuminated and that all other LEDs are off. If the Power LED is not illuminated, refer to the procedures for troubleshooting LEDs under Computer Boots but Does not Recognize the Tape Drive on page 65 to determine why it is not illuminated.
2If the Power LED is illuminated but other LEDs are on or flashing. check to see if other LED activity is normal or abnormal, see Table 3 on page 21.
3If the Power On Self Test Failure LEDs are on, contact Technical Support.
4If other LEDs are on, reboot the drive by holding the front panel button for more than 5 seconds and releasing it or by power cycling the drive.
5Verify that the tape drive passed the Power On Self Test by viewing LED activity. All LEDs should be off approximately 20 to 30 seconds after the tape drive reboots.
6If the Power On Self Test Failure LEDs are on, contact Technical Support.
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