Reports | HP Transcend Traffix Manager instruction

116APPENDIX A: TROUBLESHOOTING TRAFFIX MANAGER

Table 16 Diagnosing Traffix Manager Problems (continued)

Problem	Cause	Solution

No Data in the Map.		Check the following:
		■ that you have selected an appropriate time range in the Load
		Traffic dialog box.
		■ one or more interfaces must be enabled in the Configure
		Agents dialog box. See Chapter 6, “Configuring Agents for
		Data Collection”.
		■ any collector error events in the Event Log. See Chapter 10,
		“Viewing Events”.
		■ that agents are responding (using the Agent Maintenance
		dialog box).

Event Rule does not		Check the event rule thresholds. See Chapter 9, “Using Event
generate any events.		Rules”. Note that events are only run once every hour and that
		historic event rules can take up to a day, depending on how they
		are configured.

When you manually enter the IP address of an agent you want to collect data from, and start collection, you get a series of collection error messages in the Event List.

Agent does not support RMON-1 or RMON-2.

Consult your agent vendor’s documentation to find out if the agent supports RMON.

If the agent does not support RMON-1 or RMON-2, Traffix Manager will not process or display collected network traffic data.

When you manually enter the IP address of an agent you want to collect data from, no interfaces appear in the Configure Agents dialog box.

Agent does not have any interfaces of the supported types. See Appendix F, “Supported RMON-2 Devices”.

Consult your agent vendor’s documentation to find out if the agent supports RMON.

If the agent does not support RMON-1 or RMON-2, Traffix Manager will not process or display collected network traffic data

Troubleshooting	See Chapter 11, “Overview of Reporting” for information on the
Reports	reporting features of Traffix Manager.

Diagnosing Reporting Table 17 contains descriptions of problems you might encounter when Problems using the reporting tools in Traffix Manager, and their solutions.

Image 116

HP Transcend Traffix Manager manual Reports, Reporting features of Traffix Manager, Diagnosing Traffix Manager Problems

Contents

User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Part II HOW Traffix Manager Works Collecting Data Displaying Connections To and From Objects Overview Predefined Event Rules Viewing Events Report Types Using the SubnetsDB File How Subnet Grouping Works 3Com Agents Supported Interface Types Snmp Tables used by Traffix Manager Monitoring Network Segments Using RMON-1 AgentsOnline Technical Services 163 World Wide Web Site Page Where to find specific information About this GuideDocumentation If you are looking for Turn to Appendix a Conventions List conventions that are used throughout this guideText Conventions Icon Description Terminology Used This GuideRelated Documents Pddtechpubscomments@3com.com CommentsMiscellaneous 3Com Year 2000 Web YearCompliance Getting Started with Traffix Manager Page Traffix Manager Overview Traffix Manager Overview How Does Traffix Manager Work? Traffix Manager Gathers Data from the Network Strategy for New Users Traffix Manager Overview Installing Rmon Transcend NCS Network Administration Guide forLaunching Traffix Manager For the First Time Agents on Your Launching Traffix ManagerServer Client Launching the Traffix Manager Client Managerwindow Traffix Manager Main Window Main Window ReferenceGrouping devices Minus sign next to the group Menu Option Function Display Collection EventsReports Help Traffix Manager Main Window Menu Options HOW Traffix Manager Works Page Collecting Data How TraffixManager Processes Collected Data Collected Data is added to a Relational Database Rmon Overview How Traffix MAP OverviewThis chapter contains the following sections Geographical location Attributes Be familiar with the concepts of attributes and groupingsPredefined attributes you can change these or add your own Unknown, or unassigned Installdir Groupings Assigning MAC AddressesRecords an entry for both devices and both devices appear Device a with the MAC address of the router Groupings Deselect Collapse Redundant Grouping Select this grouping Groupings Groupings dialog box III Running Traffix ManagerPage Launching Traffix Manager After the First Time Launching a TraffixManager Client After the first time. It contains the following sections There are two access levels for running the client Configuring Agents for Data Collection Interfaces Configuring Agents for Data Collection Level Description Community Access LevelsAdding and Editing Agents Viewing Agent Statistics Polling for Data CollectionPolling Agents Over a WAN Link Suspending and Resuming Data Collection Manually Finding Agents for Data Collection Configuring Agents for Data Collection Displaying Network Traffic Main Window Loading NetworkTraffic Data You make these selections in the Load Traffic dialog box Window Working withObjects in the Main Displaying Network Group StatisticsSelecting Them Description of Display Buttons ObjectsFrom Objects Protocols Applications Favorites Displaying Network Traffic in the Main Window RMON-2 Limitations Displaying Network Traffic in the Main Window Displaying Traffic in Graphs Information about selected items Using the Graph Panel Items in the Map Using the LaunchGraph Dialog Box Launch Graph dialog box Using the Launch Graph Dialog Box Displaying Traffic in Graphs Using Event Rules Using Event Rules Examples of Event Rules Monitor Network Resource Usage Monitor Critical Devices Monitor Critical Connections Monitor Network Trends Specifying Devices Selecting Protocols Spotting General Long Term Trends Specifying the Time FilterSpecifying Sensitivity Monitoring Which Devices Are Using a Server Maintaining Network SecurityEnforcing Corporate Policy About Network Usage Monitoring Protocol Usage Monitoring WAN Links and Backbone Detecting Unauthorized ServersMonitoring Congestion on WAN Links Detecting Network Misuse Using Event Rules Viewing Events Viewing Events You use the Event List to display information about events By severity Filter dialog box Print By event ruleDo not summarize Events ViewingManaging Selected Click Add Configuring Traffix Manager to Forward Events as Snmp TrapsConfiguring an Open Management Platform OMP Forwarding Events as Snmp Traps Viewing Events Overview of Reporting During a specified period Reports Daily Reports Time Line for Daily Report Generation Weekly Reports Monthly Reports Report Manager has three main areas Report Manager Managing Reports Scheduling Reports Running Ad HocReports Managing Raw Data Managing Reports Change the lifetime of that raw report data or output Strategy for ReportingTraffix Manager Use Graphs to Identify Key Components Quickly Effects of Grouping On Reports Report Types Report Connection Activity Report ChartsReport Section Chart Title Device Activity Group Activity There are three ways you can report on groupsExternal Traffic flowing into or out of the group only Internal Traffic flowing within the group only Segment Activity Report Charts Unusual error totals. These baselines are calculated Top N Connections Received over the report period Top N Connections Report Charts Top N Connections Report Charts Top N Devices Report Charts Top Devices Remainder are grouped as other Device History Top N Groups Report Charts Top N Groups Percentage of errors Top N Segments Report ChartsTop N Segments Segments report Top N Segments Report Charts Utilization Appendices and Index Page Troubleshooting Traffix Manager TroubleshootingRunning Traffix Manager, and their solutions Contains descriptions of problems you might encounter when Reports Reporting features of Traffix ManagerDiagnosing Traffix Manager Problems If Browser is not in your path message is displayed Internal traffic Error could not Appendix a Troubleshooting Traffix Manager Traffix Control Panel This appendix contains Database These applications help you to manage and organize a numberNetwork over time Provides the following applications for managing databases Database Maintenance Clean databases Repair databases Optimize databases Install\traffix\config Upgrading Traffix Manager Deinstalling Traffix To deinstall Traffix Manager 2.0 for NT Manager Appendix B Database Management Using Traffix Control Panel Aggregation DefaultAggregating Devices Local Domain Specification Selecting the Default Aggregation Action Setting a Maximum Device Limit Com Using the Subnetsdb File UsingSubnetsDB File File can be edited and reapplied at any time Class Description How Subnet Grouping Works Appendix D Using the Subnetsdb File Automatic Attribute Assignment Overview Contents User-defined Attributes Configuration File Mylookup fileattrs.exe c\my data\data.txt True Using the fileattrs Program PerformingAttribute Assignment True Appendix E Automatic Attribute Assignment Lookup2 Lookup2 Companies dblookup.exe c\data\companies.mdb Installdir\TraffixServer\examples All example programs are included There is one version in Visual Basic and one in C Simple attribute lookup process in C Example Programs Name Language Description Library functions available FunctionDescription Function Description GetAttribute Appendix E Automatic Attribute Assignment Supported RMON-2 Devices Types Appendix F Supported RMON-2 Devices Configuring 3COM DownloadingFirmware to 3Com Standalone Agents RMON-2 Agents RMON-1 Table Sizes RMON-2 Table SizesPage Appendix G Configuring 3COM Standalone RMON-2 Agents Manager Monitors Dhcp DevicesWhat Effect Do Dhcp Devices Have Chapter H Dhcp Using RMON-1 Agents Using RMON-1Monitoring Network Segments Appendix I Using RMON-1 Agents Mandatory Comments RetrievalSnmp Tables used by Traffix Manager ProtoDist For protocol distribution reports only Services ServicesTechnical Support Online Technical Access by Analog Modem Username anonymousHours a day, 7 days a week Country Data Rate Telephone Number 408 727 Access by Digital Modem847 262 Europe, South Africa, and Middle East Country Telephone Number Asia, Pacific Rim Country Telephone Number Fax Number Page Glossary Glossary Glossary Glossary Glossary Tree See Object List Index Numbers Community names definition 53 overview Dhcp 153 Html Detecting unauthorized machine access RMON-2 Snmp User Authorization dialog box 50 User Guide Structure Index 3Com Corporation Limited Warranty Limitation of Liability