
116APPENDIX A: TROUBLESHOOTING TRAFFIX MANAGER
Table 16 Diagnosing Traffix Manager Problems (continued)
Problem | Cause | Solution |
|
|
|
No Data in the Map. |
| Check the following: |
|
| ■ that you have selected an appropriate time range in the Load |
|
| Traffic dialog box. |
|
| ■ one or more interfaces must be enabled in the Configure |
|
| Agents dialog box. See Chapter 6, “Configuring Agents for |
|
| Data Collection”. |
|
| ■ any collector error events in the Event Log. See Chapter 10, |
|
| “Viewing Events”. |
|
| ■ that agents are responding (using the Agent Maintenance |
|
| dialog box). |
|
|
|
Event Rule does not |
| Check the event rule thresholds. See Chapter 9, “Using Event |
generate any events. |
| Rules”. Note that events are only run once every hour and that |
|
| historic event rules can take up to a day, depending on how they |
|
| are configured. |
When you manually enter the IP address of an agent you want to collect data from, and start collection, you get a series of collection error messages in the Event List.
Agent does not support
Consult your agent vendor’s documentation to find out if the agent supports RMON.
If the agent does not support
When you manually enter the IP address of an agent you want to collect data from, no interfaces appear in the Configure Agents dialog box.
Agent does not have any interfaces of the supported types. See Appendix F, “Supported
Consult your agent vendor’s documentation to find out if the agent supports RMON.
If the agent does not support
Troubleshooting | See Chapter 11, “Overview of Reporting” for information on the |
Reports | reporting features of Traffix Manager. |
Diagnosing Reporting Table 17 contains descriptions of problems you might encounter when Problems using the reporting tools in Traffix Manager, and their solutions.