116APPENDIX A: TROUBLESHOOTING TRAFFIX MANAGER

Table 16 Diagnosing Traffix Manager Problems (continued)

Problem

Cause

Solution

 

 

 

No Data in the Map.

 

Check the following:

 

 

that you have selected an appropriate time range in the Load

 

 

Traffic dialog box.

 

 

one or more interfaces must be enabled in the Configure

 

 

Agents dialog box. See Chapter 6, “Configuring Agents for

 

 

Data Collection”.

 

 

any collector error events in the Event Log. See Chapter 10,

 

 

“Viewing Events”.

 

 

that agents are responding (using the Agent Maintenance

 

 

dialog box).

 

 

 

Event Rule does not

 

Check the event rule thresholds. See Chapter 9, “Using Event

generate any events.

 

Rules”. Note that events are only run once every hour and that

 

 

historic event rules can take up to a day, depending on how they

 

 

are configured.

When you manually enter the IP address of an agent you want to collect data from, and start collection, you get a series of collection error messages in the Event List.

Agent does not support RMON-1 or RMON-2.

Consult your agent vendor’s documentation to find out if the agent supports RMON.

If the agent does not support RMON-1 or RMON-2, Traffix Manager will not process or display collected network traffic data.

When you manually enter the IP address of an agent you want to collect data from, no interfaces appear in the Configure Agents dialog box.

Agent does not have any interfaces of the supported types. See Appendix F, “Supported RMON-2 Devices”.

Consult your agent vendor’s documentation to find out if the agent supports RMON.

If the agent does not support RMON-1 or RMON-2, Traffix Manager will not process or display collected network traffic data

Troubleshooting

See Chapter 11, “Overview of Reporting” for information on the

Reports

reporting features of Traffix Manager.

Diagnosing Reporting Table 17 contains descriptions of problems you might encounter when Problems using the reporting tools in Traffix Manager, and their solutions.

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HP Transcend Traffix Manager manual Reports, Reporting features of Traffix Manager, Diagnosing Traffix Manager Problems