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HP Transcend Traffix Manager manual Troubleshooting Traffix Manager

Models: Transcend Traffix Manager

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TROUBLESHOOTING TRAFFIX

A MANAGER

This appendix is divided into two sections:

■Troubleshooting Traffix Manager

■Troubleshooting Reports

For information on reporting problems to 3Com, see Appendix K, “Technical Support”.

Troubleshooting	Table 16 contains descriptions of problems you might encounter when
Traffix Manager	running Traffix™ Manager, and their solutions.
Table 16 Diagnosing Traffix Manager Problems

Problem	Cause	Solution

Client Will Not Start.	Traffix server is not	Use the Traffix Control Panel to check that the Traffix server is
	running.	running.

If not, start it from the Traffix Control Panel.

Traffix server is running in a different broadcast domain to the client.

On the machine running the client:

■Set the OSAGENT_ADDR environment variable to the IP address of the server (as a system environment variable).

■Restart the machine.

■Launch the client again.

(continued)

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HP Transcend Traffix Manager manual Troubleshooting Traffix Manager, This appendix is divided into two sections

Contents

User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Part II HOW Traffix Manager Works Collecting Data Overview Predefined Event Rules Displaying Connections To and From ObjectsViewing Events Report Types 3Com Agents Supported Interface Types Using the SubnetsDB File How Subnet Grouping WorksOnline Technical Services 163 World Wide Web Site Monitoring Network Segments Using RMON-1 AgentsSnmp Tables used by Traffix Manager Page If you are looking for Turn to Where to find specific informationAbout this Guide DocumentationAppendix a Icon Description ConventionsList conventions that are used throughout this guide Text ConventionsDocuments Terminology UsedThis Guide RelatedMiscellaneous CommentsPddtechpubscomments@3com.com Compliance Year3Com Year 2000 Web Getting Started with Traffix Manager Page Traffix Manager Overview Traffix Manager Overview How Does Traffix Manager Work? Traffix Manager Gathers Data from the Network Users Strategy for NewTraffix Manager Overview Agents on Your Installing RmonTranscend NCS Network Administration Guide for Launching Traffix Manager For the First TimeClient LaunchingTraffix Manager ServerLaunching the Traffix Manager Client Traffix Manager Main Window ManagerwindowMinus sign next to the group Main WindowReference Grouping devicesDisplay Menu Option FunctionHelp CollectionEvents ReportsTraffix Manager Main Window Menu Options HOW Traffix Manager Works Page Collected Data Collecting DataHow Traffix Manager ProcessesCollected Data is added to a Relational Database Rmon Overview How Traffix Geographical location MAPOverview This chapter contains the following sectionsUnknown, or unassigned AttributesBe familiar with the concepts of attributes and groupings Predefined attributes you can change these or add your ownInstalldir Device a with the MAC address of the router GroupingsAssigning MAC Addresses Records an entry for both devices and both devices appearGroupings Select this grouping Deselect Collapse Redundant GroupingGroupings Groupings dialog box Running Traffix Manager IIIPage After the first time. It contains the following sections Launching Traffix Manager After the First TimeLaunching a Traffix Manager ClientThere are two access levels for running the client Interfaces Configuring Agents for Data CollectionConfiguring Agents for Data Collection Adding and Editing Agents Community Access LevelsLevel Description Suspending and Resuming Data Collection Manually Viewing Agent StatisticsPolling for Data Collection Polling Agents Over a WAN LinkFinding Agents for Data Collection Configuring Agents for Data Collection You make these selections in the Load Traffic dialog box Displaying Network Traffic Main WindowLoading Network Traffic DataObjects in the Main Working withWindow Them Displaying NetworkGroup Statistics SelectingFrom Objects ObjectsDescription of Display Buttons Protocols Applications Favorites Displaying Network Traffic in the Main Window RMON-2 Limitations Displaying Network Traffic in the Main Window Information about selected items Displaying Traffic in GraphsPanel Using the GraphGraph Dialog Box Using the LaunchItems in the Map Launch Graph dialog box Using the Launch Graph Dialog Box Displaying Traffic in Graphs Using Event Rules Using Event Rules Rules Examples of EventMonitor Critical Devices Monitor Network Resource UsageMonitor Network Trends Monitor Critical ConnectionsSelecting Protocols Specifying DevicesSpecifying Sensitivity Specifying the Time FilterSpotting General Long Term Trends Monitoring Protocol Usage Monitoring Which Devices Are Using a ServerMaintaining Network Security Enforcing Corporate Policy About Network UsageDetecting Network Misuse Monitoring WAN Links and BackboneDetecting Unauthorized Servers Monitoring Congestion on WAN LinksUsing Event Rules Viewing Events You use the Event List to display information about events Viewing EventsFilter dialog box By severityDo not summarize By event rulePrint Managing Selected ViewingEvents Configuring an Open Management Platform OMP Configuring Traffix Manager to Forward Events as Snmp TrapsClick Add Forwarding Events as Snmp Traps Viewing Events During a specified period Overview of ReportingTime Line for Daily Report Generation Reports Daily ReportsMonthly Reports Weekly ReportsReport Manager Report Manager has three main areasManaging Reports Managing Raw Data Scheduling ReportsRunning Ad Hoc ReportsManaging Reports Change the lifetime of that raw report data or output Use Graphs to Identify Key Components Quickly Strategy forReporting Traffix ManagerOn Reports Effects of GroupingReport Types Report Section Chart Title Connection Activity Report ChartsReport Device Activity Internal Traffic flowing within the group only Group ActivityThere are three ways you can report on groups External Traffic flowing into or out of the group onlySegment Activity Report Charts Unusual error totals. These baselines are calculated Received over the report period Top N ConnectionsTop N Connections Report Charts Top N Devices Report Charts Top N Connections Report ChartsTop Devices Remainder are grouped as other Device History Top N Groups Top N Groups Report ChartsSegments report Percentage of errorsTop N Segments Report Charts Top N SegmentsTop N Segments Report Charts Utilization Appendices and Index Page Contains descriptions of problems you might encounter when Troubleshooting Traffix ManagerTroubleshooting Running Traffix Manager, and their solutionsDiagnosing Traffix Manager Problems Reporting features of Traffix ManagerReports If Browser is not in your path message is displayed Internal traffic Error could not Appendix a Troubleshooting Traffix Manager This appendix contains Traffix Control PanelProvides the following applications for managing databases DatabaseThese applications help you to manage and organize a number Network over timeDatabase Maintenance Repair databases Clean databasesOptimize databases Upgrading Traffix Manager Install\traffix\configManager Deinstalling Traffix To deinstall Traffix Manager 2.0 for NTAppendix B Database Management Using Traffix Control Panel Aggregating Devices DefaultAggregation Local Domain Specification Selecting the Default Aggregation Action Com Setting a Maximum Device LimitFile can be edited and reapplied at any time Using the Subnetsdb FileUsing SubnetsDB FileClass Description How Subnet Grouping Works Appendix D Using the Subnetsdb File Overview Automatic Attribute AssignmentContents User-defined Attributes Configuration File Mylookup fileattrs.exe c\my data\data.txt True Assignment Using the fileattrs ProgramPerforming AttributeTrue Appendix E Automatic Attribute Assignment Lookup2 Lookup2Companies dblookup.exe c\data\companies.mdb All example programs are included Installdir\TraffixServer\examplesSimple attribute lookup process in C There is one version in Visual Basic and one in CName Language Description Example ProgramsFunctionDescription Library functions availableGetAttribute Function DescriptionAppendix E Automatic Attribute Assignment Types Supported RMON-2 DevicesAppendix F Supported RMON-2 Devices Standalone Agents Configuring 3COMDownloading Firmware to 3ComRMON-1 Table Sizes RMON-2 Table Sizes RMON-2 AgentsPage Appendix G Configuring 3COM Standalone RMON-2 Agents Dhcp Devices Have Manager MonitorsDhcp Devices What Effect DoChapter H Dhcp Network Segments Using RMON-1 AgentsUsing RMON-1 MonitoringAppendix I Using RMON-1 Agents Snmp Tables used by Traffix Manager RetrievalMandatory Comments ProtoDist For protocol distribution reports only Online Technical ServicesServices Technical SupportCountry Data Rate Telephone Number Access by Analog ModemUsername anonymous Hours a day, 7 days a week847 262 Access by Digital Modem408 727 Country Telephone Number Asia, Pacific Rim Europe, South Africa, and Middle EastCountry Telephone Number Fax Number Page Glossary Glossary Glossary Glossary Glossary Tree See Object List Numbers IndexCommunity names definition 53 overview Dhcp 153 Html Detecting unauthorized machine access RMON-2 Snmp User Authorization dialog box 50 User Guide Structure Index 3Com Corporation Limited Warranty Limitation of Liability