HP Transcend Traffix Manager manual If Browser is not in your path message is displayed

Troubleshooting Reports 117

Table 17 Diagnosing Reporting Problems

Problem Cause Solution

Raw report fails when running ad hoc or scheduled reports.

Database directory is full (raw report data is stored in the database).

■Increase the disk space available to the database.

■Delete unused raw report data to reduce the database space used for storing this report data.

HTML output fails even	HTML output directory	For information on why it failed, select the HTML entry and click
though raw data is	is not writable.	Report Info….
generated successfully.		Check that the HTML directory specified in the Traffix Control
		Panel has correct permissions.
		Note that the Traffix Control Panel can only be run directly on the
		server.
	HTML directory has	Check the disk space available and allocate more space if
	insufficient space.	required.

When viewing reports,	On non-Windows
message Browser	platforms, the cause is
launched is displayed	likely to be that your
but browser does not	path does not contain
appear.	a browser.
	On Windows
	platforms, the cause is
	likely to be that HTML
	file types are not set
	up properly. Refer to
	your Windows
	documentation.

If Browser is not in your path message is displayed:

■Exit the Traffix Manager client.

■Update path to include Browser.

■Restart Traffix Manager client.

Viewing reports takes very long time or never completes.

If you selected a raw Schedule HTML output to happen following raw data generation. data entry for which

no HTML report exists, Traffix Manager must create HTML output before displaying it in a browser.

	There is a backlog of	Check the Report Manager to see which report is currently
	reports requiring	running. See “Monitoring Report Generation and Output” on
	output to be	page 96.
	generated.
Web browser cannot	HTML files were	Always delete HTML output from the Report Manager. Do not
find HTML file for	moved or deleted	move or delete reports outside Traffix Manager if you want to
report.	outside Traffix	view them using Traffix Manager.
	Manager, so your	If you inadvertently move or delete HTML output and you still
	Web browser cannot
		have the raw report data, delete the HTML entry and use Output
	locate files.
		Now… to regenerate it.
(continued)