Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
•If the Power LED is not illuminated, check the power connections to the tape drive
Internal tape drive:
1Power down the system and reseat the power connector on tape drive.
2Power on the system and check the Power LED.
3If the Power LED is not illuminated, replace the power connector attached to the tape drive with one from a known working device such as a
Desktop tape drive:
1Turn power off to the tape drive and reseat the AC power cord.
2Power on the tape drive and check the Power LED.
3If the Power LED is not illuminated, use an AC power cord from a known working device. If the Power LED is illuminated, the problem was with the cable. Otherwise, the tape drive may be bad and Technical Support should be contacted.
•If the Power LED is illuminated, but the tape drive is not recognized during the SCSI controller scan, use the LEDs to verify that the drive has passed its Power on Self Test (POST), see table 3 on page 21. If the tape drive “LEDs indicate a POST failure, the tape drive may be bad.
Contact Technical Support.”
•If the tape drive LEDs indicate that the drive has passed the POST, check the following connections:
Internal tape drive:
1Power down the system.
2Be sure there are no SCSI ID conflicts between the tape drive and other SCSI devices.
3Be sure you are using a proper SCSI cable and proper termination.
4Check the SCSI cable for bent pins.
5Try to use SCSI cable from other SCSI controller bus chain if possible.
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