Chapter 7 Troubleshooting Guide
Problems During Backup/Restore Operations
cRestart the operation.
Or
“The tape drive has a hardware fault”:
aTurn the tape drive off and then on again.
bRestart the operation.
cIf the problem persists, call the tape drive supplier helpline.
Check the tape drive users manual for device specific instructions on turning the device power on and off.
See table 3 on page 21 to determine whether the LED activity indicates a “Hardware or Firmware Error” or “Manual Intervention Required.” If it does, power cycle the tape drive. The tape should eject. This may take several minutes.
If the tape drive ejects the tape and all LEDs are off (with the possible exception of Cleaning Request LED), the problem is resolved.
If the tape did not eject and the LEDs show “POST Failure,”
“Hardware or Firmware Error,” or “Manual Intervention Required,” the drive may be bad. Contact Technical Support.
2If you have a problem with inserting a cleaning cartridge and receive the message:
“The last cleaning cartridge used in the tape drive has worn out: Discard the worn out cleaning cartridge.
Wait for the current operation to finish. Then use a new cleaning cartridge.”
It means the cleaning cartridge is used up. Purchase a new cartridge to perform any more cleaning cycles. Normal operation of the drive is not affected. The drive will continue to automatically eject the expired cleaning cartridge.
3If you insert a cleaning tape that is not expired but the tape is being ejected by the tape drive without performing the cleaning, you may see the message:
“The last cleaning cartridge used in the tape drive was an invalid type:
1.Do not use this cleaning cartridge in this drive.
2.Wait for the current operation to finish.
3.Then use a valid cleaning cartridge.”
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