Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
Ensure that the SCSI cable is of high quality and conforms to Ultra 2 SCSI specifications. A lesser quality cable or a cable that does not conform to the Ultra 2 SCSI specification may cause intermittent write/read errors, SCSI timeouts, and corrupted data.
Troubleshooting Suggestions
Computer will not | If the computer has booted up and operated properly prior to adding a | |||||
Boot | SCSI HBA and tape drive, but does not boot now: | |||||
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| 1 | Remove the SCSI HBA controller if it is installed. | |||
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| 2 | Reboot the system. | |||
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| • If the system boots normally, then there is a problem with the | |||
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| SCSI HBA. | ||
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| • Otherwise, ensure that SCSI HBA is compatible with system, | |||
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| does not have burnt components. Reseat the SCSI HBA in a | ||
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| different PCI slot and reboot the computer. If the system still | ||
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| does not boot, contact Technical Support. | ||
| If the computer boots but does not recognize the tape drive reboot the | |||||
| Computer Boots | |||||
but Does not | system and check whether the SCSI controller is seen at boot up. You | |||||
Recognize the | should see messages similar to: | |||||
Tape Drive | SCSI Adapter Manufacturer SCSI BOIS xxxxxxx | |||||
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| CHA: SCSI ID #, | SCSI Device Name | |||
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| SCSI ID #, | SCSI Device Name” | |||
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| • | If the SCSI Controller is not recognized during system boot, contact | |||
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| Technical Support. | |||
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| • | If the SCSI controller is recognized during system boot, determine | |||
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| whether the tape drive is recognized when the SCSI controller scans | |||
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| for devices. You should see messages similar to: | |||
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| Bus | Target | Lun Device | |
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| 0 | 0 | 0 | CERTANCE ULTRIUM 2 |
•If the tape drive is not recognized during the SCSI controller scan, check the Power LED to make sure the tape drive is receiving power.
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