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Agilent Technologies Agilent E6474A manual Troubleshooting your E6474A system, Causes, Remedies

Models: Agilent E6474A

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6Get Assistance, if You Need It

Troubleshooting your E6474A system

Device communication problems

Occasionally, when you probe a COM port, the error message in

Figure 49 may be displayed

Figure 49 No device error message

Causes

This message is displayed for the following reasons:

•The Direct Connect Hub or a device connected to a serial port is not powered on.

•The device has a defective interface cable.

•The serial port has no device connected to it.

•A phone is communicating at the wrong baud rate.

•The device itself is defective.

Remedies

•Before using the Refresh Port command to probe the COM port to identify the devices, verify that all devices are connected and powered on. Devices include the Direct Connect Hub (if equipped), phones, scanner, receivers, and navigator. Refer to Chapter 3 for cable connection details.

•If you have an iDEN phone, perform the procedure under “Setting an iDEN phone’s baud rate" on page 103.

102	Agilent E6474A User’s Guide

Page 102

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Agilent Technologies Agilent E6474A Troubleshooting your E6474A system, Device communication problems, Causes, Remedies

Contents

User’s Guide Wireless Network Optimization PlatformAgilent E6474A Agilent TechnologiesNotices WarrantySafety Notices Manual Part NumberWelcome to Agilent E6474A Wireless Network Optimization Platform About this guideAgilent E6474A User’s Guide Appendix D Information you needAppendix C, “System “Index”Get Ready 3 Set Up Your SystemInstall the E6474A software About this guideIndoor positioning Indoor SetupExternal antennas Batteries4 Use Your System 5 Get results fastOnline Help Accessing Online Help Using Online Help 6 Get Assistance, if You Need ItAfter the Tutorial Warranty repairSignal and input power A Safety and Regulatory InformationB Connection Panels and LED Indicators SymbolsD Permanent In-Vehicle Hardware Installation Options and Part NumbersConnecting the ignition sense lead to a switched 12 Volt 1 IndexConnecting the ignition sense lead to the fuse block USB data cableAgilent E6474A User’s Guide Unpacking your boxes Get ReadyAgilent Technologies Agilent E6474A User’s GuideBefore installing the software 1 Get ReadyAgilent Technologies Installing the SoftwareWhat you’ll find in this chapter Agilent E6474A User’s GuideWhat is on the CD 2 Installing the SoftwareSelect this option Install the E6474A softwareInstalling the Software Agilent E6474A User’s GuideInstall Analysis Reporter software 2 Installing the SoftwareTo view documents Install Adobe Reader softwareTo install the Adobe Reader software install the Adobe Reader software2 Installing the Software Do ThisInstalling the Software Uninstalling the Walkabout or VoicePrint softwareUninstalling Existing Software Agilent E6474A User’s GuideStart the software and check you license options Verifying your software installationAn option will appear in your program listing 2 Installing the Softwareoptions Agilent E6474A User’s Guidematch your ordered license connected a valid license dongle2 Installing the Software Agilent E6474A User’s GuideAgilent Technologies Set Up Your SystemOverview Agilent E6474A User’s GuideE6473B High Speed Direct Connect Hub 3 Set Up Your SystemWindows 2000 and XP How to connect the E6473B hub Set Up Your SystemAgilent E6474A User’s Guide 3 Set Up Your System How to power your E6473B hubPower the E6473B hub from the in-vehicle lighter socket pagePower the E6473B hub using the in-vehicle chassis Set Up Your SystemAgilent E6474A User’s Guide Power ground cable to vehicle Power the E6473B hub from a battery3 Set Up Your System BatterySet Up Your System How to connect a license key dongle to the E6473B hubHow to connect other devices to the E6473B hub Attach USB License DongleDirect connect hub connections Connecting two direct connect hub systemsVerifying E6473B hub installation 3 Set Up Your SystemVerifying installation using the Configuration Utility Set Up Your SystemAgilent E6474A User’s Guide 3 Set Up Your System 4 Enable Use Digital Loopback option 5 Select Begin TestFigure 8 Confidence Test dialog box 2 Select Start Settings Control Panel Verifying Installation using the Device ManagerSet Up Your System Figure 9 Device Manager showing E6473B ports3 Set Up Your System Phone connection using direct serial portPhones Start Programs Agilent Wireless Solutions E6474ASet Up Your System Phone connection using PCMCIA PC CardPhone connection using the E6473B hub Agilent E6474A User’s Guide3 Set Up Your System Headsets Figure 12 Connecting two phones to the E6473B hubA BC D Figure 11 COM port allocation for phone ports Set Up Your System Phone connection using a USB portExternal antennas Adapters used in kitsOverview Agilent Digital Receivers3 Set Up Your System Refer toSerial port RF Antenna Connect directly to your laptopSet Up Your System Figure 13 Serial port connection for Agilent digital receiverConnections for receiver Connect to the E6473B hubConnect two receivers to your in-vehicle E6473B hub 3 Set Up Your SystemReceiver Set Up Your SystemConnections for receiver E6473B HubConnect multiple receivers To connect multiple receivers3 Set Up Your System Figure 16 Connecting more than one receiver to your laptop Pulse trigger the receiverSet Up Your System Agilent E6474A User’s Guide3 Set Up Your System Figure 17 Connecting the pulse trigger cableAgilent digital receiver external GPS GPS and GPS/DRAgilent digital receiver internal GPS Set Up Your System3 Set Up Your System Example 1 - Using the internal GPS with a differential GPS antennaExample 2 - Using Placer GPS Figure 18 Internal GPS with optional differential GPSFigure 19 External GPS - Placer Example 3 - Placer 455 with differential GPSSet Up Your System Agilent E6474A User’s Guide3 Set Up Your System Figure 20 Placer 455 GPS with differential GPSAgilent E6474A User’s Guide Set Up Your System External GPS using the E6473B hubAgilent GPS/DR navigator Figure 21 Connect the GPS to the AUX connectorMethod 3 - Serial connection Method 1 - In-vehicle chassisMethod 2 - USB connection 3 Set Up Your SystemSet Up Your System Connecting the Speed PulseGyro positioning Agilent E6474A User’s GuideIndoor positioning 3 Set Up Your SystemChecking the remaining charge Charging the batteryBatteries Set Up Your SystemSafe handling and disposal 3 Set Up Your SystemAlways use the battery charger provided with the battery Using carry pack assembly with the shoulder strap Indoor SetupCarry pack final assembly Portable system cable connectionsFigure 26 Side view of the carry pack showing the shoulder strap Using the carry pack as a backpackSet Up Your System Agilent E6474A User’s Guide3 Set Up Your System Figure 27 Carry pack inside viewFigure 28 Carry pack outside view Figure 29 Carry pack side view Set Up Your SystemPortable digital receiver system Agilent E6474A User’s GuideChassis and backpack assembly 3 Set Up Your SystemAntenna Loop Phone Pouch Direct connect hub Receiver Battery Final assemblySet Up Your System Side Panels Figure 30 Single receiver backpack right side viewUsing the single-receiver backpack Portable dual E645xx receiver system3 Set Up Your System Cable routing within the backpack Set Up Your SystemAgilent E6474A User’s Guide Figure 32 Inside the backpack Cable routing through the shoulder straps3 Set Up Your System Agilent E6474A User’s GuideFigure 33 Routing cables through the shoulder straps Receiver and hub mountingSet Up Your System Agilent E6474A User’s GuideCable connections to the E6473B hub Cable connections to the receiver3 Set Up Your System Dual receiver backpack final assembly Set Up Your SystemAgilent E6474A User’s Guide 3 Set Up Your System Figure 35 Backpack exterior featuresFigure 36 Tightening the shoulder straps on the backpack Adjusting the backpack harnessSet Up Your System Agilent E6474A User’s GuideFor more information License ManagerIntroduction 3 Set Up Your SystemConfiguring devices and views Use Your SystemTurning the power on Configuring and creating a WAMS project Option 740Turning the power on Battery chargingE6473B high speed direct connect hub 4 Use Your SystemDetermining GPS receiver status LEDs and display during power-upAgilent direct connect GPS/DR Agilent E6474A User’s GuideCalibration of dead reckoning 4 Use Your SystemStarting the software To start the softwareAgilent E6474A User’s Guide Confirm you license options To check your license options4 Use Your System Creating a new project Agilent E6474A User’s GuideSystem Setup view To create a new plan4 Use Your System Identifying devices Agilent E6474A User’s GuideIdentify devices Figure 41 System setup view showing pop-up menu4 Use Your System Enabling the devices Figure 42 System Setup View with a phone identified on COMAgilent E6474A User’s Guide Configuring devices and views To configure a device4 Use Your System To configure measurement views Figure 43 An example of a device properties dialog boxAgilent E6474A User’s Guide It is recommended that you also use the Edit Label command on the pop-up menu, to give the device a meaningful name. For Data Devices, it is helpful if the label includes the COM port that the device is connected to. The label will appear in the title bar of the views associated with the device 4 Use Your SystemAgilent E6474A User’s Guide File types and locationsDescription Use Your SystemGeneric data devices Configuring and creating a data projectConfigure the phone Add a modem connection to the computerConfigure the network and dial-up connection Testing the phone/modem configurationAgilent E6474A User’s Guide 4 Use Your System Adding a data deviceTo add a device to the data port Figure 44 Adding a data deviceConfiguring data device properties Agilent E6474A User’s GuideTo start the WAMS interface Configuring and creating a WAMS project OptionTo configure a WAMS sequence 4 Use Your SystemAgilent Technologies Get results fast“Using Quick Basics - the Online Tutorial on What you’ll find in this chapterUsing Quick Basics - the Online Tutorial 5 Get results fastTo run the tutorial After the TutorialAgilent E6474A User’s Guide Accessing Online Help Online Help5 Get results fast Figure 47 A typical online help browser display Agilent E6474A User’s GuideUsing Online Help Getting familiar with new features5 Get results fast Using the search tab Using the contents tabUsing the index tab Getting Information about Views5 Click the links for the views listed 5 Get results fast3 Open the book for the phone or receiver 4 Open the View Menu topic Agilent E6474A User’s GuideOnline frequently asked questions Get Assistance, if You Need It“Troubleshooting your E6474A Agilent TechnologiesCauses Troubleshooting your E6474A systemDevice communication problems RemediesSetting an iDEN phone’s baud rate Changing a Sagem phone’s operating modeAgilent E6474A User’s Guide Toshiba 10-CT Toshiba phone power-up issuesToshiba direct-connect phone power-up Toshiba C-103T5 Choose the upper DIAGE option. Do not choose the DIAGE AUX option 6 Press the F key 7 Power the computer on4 Press the F key Agilent E6474A User’s GuideOverview Test 1 - Receiver testing using a signal generatorVerifying your System Preparing the hardwareDo not connect the signal generator at this stage Agilent E6474A User’s Guide3 Click Log Start Live Mode Preparing the software6 Get Assistance, if You Need It Span 1 MHz Averaging Running AveragesTesting the signal Agilent E6474A User’s GuideTable 4 Signal Generator Downlink Settings 6 Get Assistance, if You Need ItAccuracy Passing the testAgilent E6474A User’s Guide 6 Get Assistance, if You Need It Test 2 - Receiver testing by measuring a known channelPreparing the hardware 1 Connect the system as shown in FigurePassing the test Testing the signalPreparing the software 3 Click Log Start Live ModeTest 3 - Receiver testing by measuring the noise floor Preparing the hardware6 Get Assistance, if You Need It Averaging Running Averages Preparing the software3 Click Log Start Live Mode Agilent E6474A User’s GuideTable 6 Noise Floor Frequency Settings for Step Test 4 - GPS receiver testingTable 5 Noise Floor Frequency Settings for Step Passing the testSetting Up the hardware Test 5 - Phone testing using a test callSetting up the hardware Testing the signal7 For iDEN, click View iDEN Signal Parameters Testing the phone6 For GSM, click View GSM Signal Passing the testOnline Frequently Asked Questions Agilent E6474A User’s GuideUpdating E645xx Receiver Firmware 6 Get Assistance, if You Need ItFigure 56 Firmware upgrade required, second dialog box Figure 57 Receiver with dongle attachedAgilent E6474A User’s Guide Figure 59 Short these pins to update the firmware Replacement firmware security keyFigure 58 Firmware update successful dialog box 6 Get Assistance, if You Need ItNumbers to call Contacting Customer SupportTechnical telephone assistance Agilent E6474A User’s GuideReturning the System for Service Warranty repair6 Get Assistance, if You Need It Preparing the system for shipping Agilent E6474A User’s GuideGet Assistance, if You Need It 6 Get Assistance, if You Need It HANDLE WITH CARE” 6 Retain copies of all shipping papersAdditional Information Warning and caution notices A Safety and Regulatory InformationGeneral safety considerations Agilent TechnologiesInstallation, Use, and Storage A Safety and Regulatory InformationEnclosure protection IP40 according to IEC Signal and input power Symbolsproductdamage Safety and Regulatory Information 11,2*11Agilent E6474A User’s Guide Agilent E6474A User’s Guide Declaration of Conformity - Analog and Digital Cellular RF ReceiversSafety and Regulatory Information A Supplementary InformationDeclaration of Conformity - Agilent Direct Connect Hub A Safety and Regulatory InformationAgilent E6474A User’s Guide Overview B Connection Panels and LED IndicatorsAgilent Technologies Agilent E6474A User’s GuideB Connection Panels and LED Indicators E6473B High Speed Direct Connect HubFigure 60 E6473B High Speed Direct Connect Hub front panel Agilent E6474A User’s Guide Connection Panels and LED Indicators BE6473B hub rear panel descriptions see Figure Receiver or Scanner Data portE645xx Receiver B Connection Panels and LED IndicatorsAgilent High Speed Direct Connect GPS/DR front panel Agilent High Speed Direct Connect GPS/DR NavigationConnection Panels and LED Indicators B Table 11 Agilent High Speed Direct connect GPS/DR front panelFigure 64 Agilent High Speed Direct connect GPS/DR rear panel B Connection Panels and LED IndicatorsUsed to connects to power supply when the unit is in the rack Serial Port and GPS 1PPSTrimble Placer connector panel Trimble Placer GPS 455DRConnection Panels and LED Indicators B Agilent E6474A User’s GuideB Connection Panels and LED Indicators Agilent E6474A User’s Guide“Receiver Specifications on page C System InformationSpecifications on page Agilent TechnologiesComputer Hardware and Software Requirements C System InformationBattery disposal Battery Specifications part of E6473B, options 022, 023, andCharger specifications part of E6473B Options 022, 023, and System InformationPower cable C System InformationSystem Information E6473B High Speed Direct Connect Hub SpecificationsSpecification Agilent E6474A User’s GuideReceiver Specifications E6450C CDMA/TDMA PCS 1.9 GHz receiver specificationsC System Information System Information Agilent E6474A User’s Guide80% for temperatures up to 31C, decreasing E6451A/E6451C GSM900 receiver specifications C System Information80% for temperatures up to 31C, decreasing linearly Power internal GPS, Option 310, 330 System InformationAgilent E6474A User’s Guide E6452C CDMA/TDMA cellular band receiver specifications C System InformationTransformer AC Power supplied with System InformationAgilent E6474A User’s Guide E6452A Option 002/E6457C Japan cellular band receiver specifications C System Informationsynchronization Agilent E6474A User’s Guide SpecificationSystem Information DescriptionE6453C GSM1800 and Korean CDMA band receiver specifications C System InformationAgilent E6474A User’s Guide SpecificationSystem Information Description15 dBm, characteristic E6454C 1.9 GHz CDMA/GSM1900 receiver specifications+10 dBm, 20V DC, characteristic C System InformationAgilent E6474A User’s Guide SpecificationSystem Information Description± 0.5 dB typical from - 25 dBm to - 110 dBm 20 to E6455C 2.1 GHz W-CDMA/UMTS/cdma2000 receiver specificationsC System Information Internally generated spurious, inputSystem Information Agilent E6474A User’s GuideSupport for Pulse triggering measurements E6456C 1.9 GHz W-CDMA/UMTS/cdma2000 receiver specifications C System InformationSystem Information Agilent E6474A User’s GuideSupport for Pulse triggering measurements E6458C GSM 850 receiver specifications C System InformationAgilent E6474A User’s Guide SpecificationSystem Information DescriptionE7456C iDEN/CDMA RF receiver specifications C System InformationAgilent E6474A User’s Guide SpecificationSystem Information DescriptionWireless Solutions E6474A Reference Library Phone SupportTo view a list of supported phones C System InformationE6473B phone interface cable options Options and Part NumbersCable part numbers System Information CAntenna kit part numbers C System InformationThese kits include an antenna clip Agilent E6474A User’s Guide Agilent receiversHardware included with E6474A software licenses System Information CC System Information Agilent E6474A User’s Guide“Direct Connect Hub Installation on page D Permanent In-Vehicle Hardware InstallationTo install this “Antenna Installation on pageInstallation Guidelines D Permanent In-Vehicle Hardware InstallationPermanent In-Vehicle Hardware Installation D Agilent E6474A User’s GuideDirect Connect Hub Installation Mounting the E645x receiverD Permanent In-Vehicle Hardware Installation GPS antenna Antenna InstallationInstallation guidelines Permanent In-Vehicle Hardware Installation DComputer mount installation Cellular antennasD Permanent In-Vehicle Hardware Installation Phone extender cables Cable InstallationMain power cable USB data cableIgnition sense lead Power cable connections to the vehicleConnecting the ignition sense lead to the fuse block D Permanent In-Vehicle Hardware InstallationPermanent In-Vehicle Hardware Installation D Connecting the ignition sense lead to a switched 12 Volt leadSpeed Pulse Cable Agilent E6474A User’s GuideD Permanent In-Vehicle Hardware Installation Agilent E6474A User’s GuideIndex Agilent E6474A User’s GuideIndex Index Agilent E6474A User’s GuideWalkabout, 15, 21 uninstallation VoicePrint, 15 VoicePrint uninstallationWhat is on the CD Wireless Application Measurement System WAMS