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Agilent Technologies Agilent E6474A Contacting Customer Support, Technical telephone assistance

Models: Agilent E6474A

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Get Assistance, if You Need It

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Contacting Customer Support

Technical telephone assistance

Before you make a call to technical support, you can save yourself time by ensuring that you have the following information at hand:

•Software revision (found by selecting Help > About E6474A while running the E6474A software).

•Phone brand and model.

•Error message received (text).

•Configuration (how the phones are connected).

•Operating system used (Windows 2000 or XP).

•The brand and model number of the computer being used.

•How much RAM is available on the computer, and the amount of free hard disk space.

Your E6474A Wireless Network Optimization Platform software includes 12 months of Response Center Support. To use the telephone assistance:

1Install the software.

2The Customer Business Center will provide you with a packet of information, which includes your system handle number. Please refer to that number when you call for support. To establish a Support Contact, please call the Customer Business Center.

3Ask the Agilent Technologies engineer your question.

Numbers to call

For technical support, contact your local country-specific office and they will quickly forward your enquiry to the person who can best help you solve your problem.

For up-to-date, country-specific contact information, go to

http://www.agilent.com/comms/contactus.

Agilent E6474A User’s Guide

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Agilent Technologies Agilent E6474A manual Contacting Customer Support, Technical telephone assistance, Numbers to call

Contents

Agilent Technologies Wireless Network Optimization PlatformAgilent E6474A User’s GuideManual Part Number WarrantySafety Notices NoticesWelcome to Agilent E6474A Wireless Network Optimization Platform About this guideAgilent E6474A User’s Guide “Index” Information you needAppendix C, “System Appendix DAbout this guide 3 Set Up Your SystemInstall the E6474A software Get ReadyBatteries Indoor SetupExternal antennas Indoor positioning5 Get results fast 4 Use Your SystemChanging a Sagem phone’s operating mode 6 Get Assistance, if You Need ItAfter the Tutorial Online Help Accessing Online Help Using Online HelpSymbols A Safety and Regulatory InformationB Connection Panels and LED Indicators Signal and input powerOptions and Part Numbers D Permanent In-Vehicle Hardware InstallationUSB data cable 1 IndexConnecting the ignition sense lead to the fuse block Connecting the ignition sense lead to a switched 12 VoltAgilent E6474A User’s Guide Agilent E6474A User’s Guide Get ReadyAgilent Technologies Unpacking your boxes1 Get Ready Before installing the softwareAgilent E6474A User’s Guide Installing the SoftwareWhat you’ll find in this chapter Agilent Technologies2 Installing the Software What is on the CDAgilent E6474A User’s Guide Install the E6474A softwareInstalling the Software Select this option2 Installing the Software Install Analysis Reporter softwareinstall the Adobe Reader software Install Adobe Reader softwareTo install the Adobe Reader software To view documentsDo This 2 Installing the SoftwareAgilent E6474A User’s Guide Uninstalling the Walkabout or VoicePrint softwareUninstalling Existing Software Installing the Software2 Installing the Software Verifying your software installationAn option will appear in your program listing Start the software and check you license optionsconnected a valid license dongle Agilent E6474A User’s Guidematch your ordered license optionsAgilent E6474A User’s Guide 2 Installing the SoftwareAgilent E6474A User’s Guide Set Up Your SystemOverview Agilent TechnologiesE6473B High Speed Direct Connect Hub 3 Set Up Your SystemWindows 2000 and XP How to connect the E6473B hub Set Up Your SystemAgilent E6474A User’s Guide page How to power your E6473B hubPower the E6473B hub from the in-vehicle lighter socket 3 Set Up Your SystemPower the E6473B hub using the in-vehicle chassis Set Up Your SystemAgilent E6474A User’s Guide Battery Power the E6473B hub from a battery3 Set Up Your System Power ground cable to vehicleAttach USB License Dongle How to connect a license key dongle to the E6473B hubHow to connect other devices to the E6473B hub Set Up Your System3 Set Up Your System Connecting two direct connect hub systemsVerifying E6473B hub installation Direct connect hub connectionsVerifying installation using the Configuration Utility Set Up Your SystemAgilent E6474A User’s Guide 3 Set Up Your System 4 Enable Use Digital Loopback option 5 Select Begin TestFigure 8 Confidence Test dialog box Figure 9 Device Manager showing E6473B ports Verifying Installation using the Device ManagerSet Up Your System 2 Select Start Settings Control PanelStart Programs Agilent Wireless Solutions E6474A Phone connection using direct serial portPhones 3 Set Up Your SystemAgilent E6474A User’s Guide Phone connection using PCMCIA PC CardPhone connection using the E6473B hub Set Up Your System3 Set Up Your System Headsets Figure 12 Connecting two phones to the E6473B hubA BC D Figure 11 COM port allocation for phone ports Adapters used in kits Phone connection using a USB portExternal antennas Set Up Your SystemRefer to Agilent Digital Receivers3 Set Up Your System OverviewFigure 13 Serial port connection for Agilent digital receiver Connect directly to your laptopSet Up Your System Serial port RF Antenna3 Set Up Your System Connect to the E6473B hubConnect two receivers to your in-vehicle E6473B hub Connections for receiverE6473B Hub Set Up Your SystemConnections for receiver ReceiverConnect multiple receivers To connect multiple receivers3 Set Up Your System Agilent E6474A User’s Guide Pulse trigger the receiverSet Up Your System Figure 16 Connecting more than one receiver to your laptopFigure 17 Connecting the pulse trigger cable 3 Set Up Your SystemSet Up Your System GPS and GPS/DRAgilent digital receiver internal GPS Agilent digital receiver external GPSFigure 18 Internal GPS with optional differential GPS Example 1 - Using the internal GPS with a differential GPS antennaExample 2 - Using Placer GPS 3 Set Up Your SystemAgilent E6474A User’s Guide Example 3 - Placer 455 with differential GPSSet Up Your System Figure 19 External GPS - Placer3 Set Up Your System Figure 20 Placer 455 GPS with differential GPSAgilent E6474A User’s Guide Figure 21 Connect the GPS to the AUX connector External GPS using the E6473B hubAgilent GPS/DR navigator Set Up Your System3 Set Up Your System Method 1 - In-vehicle chassisMethod 2 - USB connection Method 3 - Serial connectionAgilent E6474A User’s Guide Connecting the Speed PulseGyro positioning Set Up Your System3 Set Up Your System Indoor positioningSet Up Your System Charging the batteryBatteries Checking the remaining charge3 Set Up Your System Safe handling and disposalAlways use the battery charger provided with the battery Portable system cable connections Indoor SetupCarry pack final assembly Using carry pack assembly with the shoulder strapAgilent E6474A User’s Guide Using the carry pack as a backpackSet Up Your System Figure 26 Side view of the carry pack showing the shoulder strap3 Set Up Your System Figure 27 Carry pack inside viewFigure 28 Carry pack outside view Agilent E6474A User’s Guide Set Up Your SystemPortable digital receiver system Figure 29 Carry pack side view3 Set Up Your System Chassis and backpack assemblySide Panels Figure 30 Single receiver backpack right side view Final assemblySet Up Your System Antenna Loop Phone Pouch Direct connect hub Receiver BatteryUsing the single-receiver backpack Portable dual E645xx receiver system3 Set Up Your System Cable routing within the backpack Set Up Your SystemAgilent E6474A User’s Guide Agilent E6474A User’s Guide Cable routing through the shoulder straps3 Set Up Your System Figure 32 Inside the backpackAgilent E6474A User’s Guide Receiver and hub mountingSet Up Your System Figure 33 Routing cables through the shoulder strapsCable connections to the E6473B hub Cable connections to the receiver3 Set Up Your System Dual receiver backpack final assembly Set Up Your SystemAgilent E6474A User’s Guide Figure 35 Backpack exterior features 3 Set Up Your SystemAgilent E6474A User’s Guide Adjusting the backpack harnessSet Up Your System Figure 36 Tightening the shoulder straps on the backpack3 Set Up Your System License ManagerIntroduction For more informationConfiguring and creating a WAMS project Option 740 Use Your SystemTurning the power on Configuring devices and views4 Use Your System Battery chargingE6473B high speed direct connect hub Turning the power onAgilent E6474A User’s Guide LEDs and display during power-upAgilent direct connect GPS/DR Determining GPS receiver status4 Use Your System Calibration of dead reckoningStarting the software To start the softwareAgilent E6474A User’s Guide Confirm you license options To check your license options4 Use Your System Agilent E6474A User’s Guide Creating a new projectSystem Setup view To create a new plan4 Use Your System Agilent E6474A User’s Guide Identifying devicesIdentify devices Figure 41 System setup view showing pop-up menu4 Use Your System Enabling the devices Figure 42 System Setup View with a phone identified on COMAgilent E6474A User’s Guide Configuring devices and views To configure a device4 Use Your System To configure measurement views Figure 43 An example of a device properties dialog boxAgilent E6474A User’s Guide 4 Use Your System It is recommended that you also use the Edit Label command on the pop-up menu, to give the device a meaningful name. For Data Devices, it is helpful if the label includes the COM port that the device is connected to. The label will appear in the title bar of the views associated with the deviceUse Your System File types and locationsDescription Agilent E6474A User’s GuideAdd a modem connection to the computer Configuring and creating a data projectConfigure the phone Generic data devicesConfigure the network and dial-up connection Testing the phone/modem configurationAgilent E6474A User’s Guide Figure 44 Adding a data device Adding a data deviceTo add a device to the data port 4 Use Your SystemAgilent E6474A User’s Guide Configuring data device properties4 Use Your System Configuring and creating a WAMS project OptionTo configure a WAMS sequence To start the WAMS interfaceWhat you’ll find in this chapter Get results fast“Using Quick Basics - the Online Tutorial on Agilent Technologies5 Get results fast Using Quick Basics - the Online TutorialTo run the tutorial After the TutorialAgilent E6474A User’s Guide Accessing Online Help Online Help5 Get results fast Agilent E6474A User’s Guide Figure 47 A typical online help browser displayUsing Online Help Getting familiar with new features5 Get results fast Getting Information about Views Using the contents tabUsing the index tab Using the search tabAgilent E6474A User’s Guide 5 Get results fast3 Open the book for the phone or receiver 4 Open the View Menu topic 5 Click the links for the views listedAgilent Technologies Get Assistance, if You Need It“Troubleshooting your E6474A Online frequently asked questionsRemedies Troubleshooting your E6474A systemDevice communication problems CausesSetting an iDEN phone’s baud rate Changing a Sagem phone’s operating modeAgilent E6474A User’s Guide Toshiba C-103T Toshiba phone power-up issuesToshiba direct-connect phone power-up Toshiba 10-CTAgilent E6474A User’s Guide 6 Press the F key 7 Power the computer on4 Press the F key 5 Choose the upper DIAGE option. Do not choose the DIAGE AUX optionPreparing the hardware Test 1 - Receiver testing using a signal generatorVerifying your System OverviewAgilent E6474A User’s Guide Do not connect the signal generator at this stageSpan 1 MHz Averaging Running Averages Preparing the software3 Click Log Start Live Mode 6 Get Assistance, if You Need ItAgilent E6474A User’s Guide Testing the signal6 Get Assistance, if You Need It Table 4 Signal Generator Downlink SettingsAccuracy Passing the testAgilent E6474A User’s Guide 1 Connect the system as shown in Figure Test 2 - Receiver testing by measuring a known channelPreparing the hardware 6 Get Assistance, if You Need ItPassing the test Testing the signal3 Click Log Start Live Mode Preparing the softwareTest 3 - Receiver testing by measuring the noise floor Preparing the hardware6 Get Assistance, if You Need It Agilent E6474A User’s Guide 3 Click Log Start Live ModePreparing the software Averaging Running AveragesPassing the test Test 4 - GPS receiver testingTable 5 Noise Floor Frequency Settings for Step Table 6 Noise Floor Frequency Settings for StepTesting the signal Test 5 - Phone testing using a test callSetting up the hardware Setting Up the hardwarePassing the test Testing the phone6 For GSM, click View GSM Signal 7 For iDEN, click View iDEN Signal ParametersAgilent E6474A User’s Guide Online Frequently Asked Questions6 Get Assistance, if You Need It Updating E645xx Receiver FirmwareFigure 56 Firmware upgrade required, second dialog box Figure 57 Receiver with dongle attachedAgilent E6474A User’s Guide 6 Get Assistance, if You Need It Replacement firmware security keyFigure 58 Firmware update successful dialog box Figure 59 Short these pins to update the firmwareAgilent E6474A User’s Guide Contacting Customer SupportTechnical telephone assistance Numbers to callReturning the System for Service Warranty repair6 Get Assistance, if You Need It Preparing the system for shipping Agilent E6474A User’s GuideGet Assistance, if You Need It 6 Get Assistance, if You Need It HANDLE WITH CARE” 6 Retain copies of all shipping papersAdditional Information Agilent Technologies A Safety and Regulatory InformationGeneral safety considerations Warning and caution noticesInstallation, Use, and Storage A Safety and Regulatory InformationEnclosure protection IP40 according to IEC Signal and input power Symbolsproductdamage Safety and Regulatory Information 11,2*11Agilent E6474A User’s Guide Supplementary Information Declaration of Conformity - Analog and Digital Cellular RF ReceiversSafety and Regulatory Information A Agilent E6474A User’s GuideDeclaration of Conformity - Agilent Direct Connect Hub A Safety and Regulatory InformationAgilent E6474A User’s Guide Agilent E6474A User’s Guide B Connection Panels and LED IndicatorsAgilent Technologies OverviewB Connection Panels and LED Indicators E6473B High Speed Direct Connect HubFigure 60 E6473B High Speed Direct Connect Hub front panel Receiver or Scanner Data port Connection Panels and LED Indicators BE6473B hub rear panel descriptions see Figure Agilent E6474A User’s GuideB Connection Panels and LED Indicators E645xx ReceiverTable 11 Agilent High Speed Direct connect GPS/DR front panel Agilent High Speed Direct Connect GPS/DR NavigationConnection Panels and LED Indicators B Agilent High Speed Direct Connect GPS/DR front panelSerial Port and GPS 1PPS B Connection Panels and LED IndicatorsUsed to connects to power supply when the unit is in the rack Figure 64 Agilent High Speed Direct connect GPS/DR rear panelAgilent E6474A User’s Guide Trimble Placer GPS 455DRConnection Panels and LED Indicators B Trimble Placer connector panelAgilent E6474A User’s Guide B Connection Panels and LED IndicatorsAgilent Technologies C System InformationSpecifications on page “Receiver Specifications on pageC System Information Computer Hardware and Software RequirementsSystem Information Battery Specifications part of E6473B, options 022, 023, andCharger specifications part of E6473B Options 022, 023, and Battery disposalC System Information Power cableAgilent E6474A User’s Guide E6473B High Speed Direct Connect Hub SpecificationsSpecification System InformationReceiver Specifications E6450C CDMA/TDMA PCS 1.9 GHz receiver specificationsC System Information 80% for temperatures up to 31C, decreasing System InformationAgilent E6474A User’s Guide E6451A/E6451C GSM900 receiver specifications 80% for temperatures up to 31C, decreasing linearlyC System Information Power internal GPS, Option 310, 330 System InformationAgilent E6474A User’s Guide C System Information E6452C CDMA/TDMA cellular band receiver specificationsTransformer AC Power supplied with System InformationAgilent E6474A User’s Guide E6452A Option 002/E6457C Japan cellular band receiver specifications C System Informationsynchronization Description SpecificationSystem Information Agilent E6474A User’s GuideC System Information E6453C GSM1800 and Korean CDMA band receiver specificationsDescription SpecificationSystem Information Agilent E6474A User’s GuideC System Information E6454C 1.9 GHz CDMA/GSM1900 receiver specifications+10 dBm, 20V DC, characteristic 15 dBm, characteristicDescription SpecificationSystem Information Agilent E6474A User’s Guide± 0.5 dB typical from - 25 dBm to - 110 dBm 20 to E6455C 2.1 GHz W-CDMA/UMTS/cdma2000 receiver specifications80% for temperatures up to 31C, decreasing linearly to C System InformationSystem Information Agilent E6474A User’s GuideSupport for Pulse triggering measurements C System Information E6456C 1.9 GHz W-CDMA/UMTS/cdma2000 receiver specificationsSystem Information Agilent E6474A User’s GuideSupport for Pulse triggering measurements C System Information E6458C GSM 850 receiver specificationsDescription SpecificationSystem Information Agilent E6474A User’s GuideC System Information E7456C iDEN/CDMA RF receiver specificationsDescription SpecificationSystem Information Agilent E6474A User’s GuideC System Information Phone SupportTo view a list of supported phones Wireless Solutions E6474A Reference LibrarySystem Information C Options and Part NumbersCable part numbers E6473B phone interface cable optionsAntenna kit part numbers C System InformationThese kits include an antenna clip System Information C Agilent receiversHardware included with E6474A software licenses Agilent E6474A User’s GuideAgilent E6474A User’s Guide C System Information“Antenna Installation on page D Permanent In-Vehicle Hardware InstallationTo install this “Direct Connect Hub Installation on pageD Permanent In-Vehicle Hardware Installation Installation GuidelinesAgilent E6474A User’s Guide Permanent In-Vehicle Hardware Installation DDirect Connect Hub Installation Mounting the E645x receiverD Permanent In-Vehicle Hardware Installation Permanent In-Vehicle Hardware Installation D Antenna InstallationInstallation guidelines GPS antennaComputer mount installation Cellular antennasD Permanent In-Vehicle Hardware Installation USB data cable Cable InstallationMain power cable Phone extender cablesD Permanent In-Vehicle Hardware Installation Power cable connections to the vehicleConnecting the ignition sense lead to the fuse block Ignition sense leadAgilent E6474A User’s Guide Connecting the ignition sense lead to a switched 12 Volt leadSpeed Pulse Cable Permanent In-Vehicle Hardware Installation DAgilent E6474A User’s Guide D Permanent In-Vehicle Hardware InstallationAgilent E6474A User’s Guide IndexIndex Agilent E6474A User’s Guide IndexWireless Application Measurement System WAMS VoicePrint, 15 VoicePrint uninstallationWhat is on the CD Walkabout, 15, 21 uninstallation