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Agilent Technologies Agilent E6474A Troubleshooting your E6474A system, Verifying your System

Models: Agilent E6474A

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To run the tutorial	95
After the Tutorial	95

Online Help 96

Accessing Online Help 96

Using Online Help 98

6 Get Assistance, if You Need It 101

Troubleshooting your E6474A system			102
Device communication problems			102
Setting an iDEN phone’s baud rate			103
Changing a Sagem phone’s operating mode 103
Toshiba phone power-up issues			104
Verifying your System	106
Test 1 - Receiver testing using a signal generator 106
Test 2 - Receiver testing by measuring a known channel					112
Test 3 - Receiver testing by measuring the noise floor					114
Test 4 - GPS receiver testing		116
Test 5 - Phone testing using a test call				117
Online Frequently Asked Questions			119
Updating E645xx Receiver Firmware			120
Replacement firmware security key				122
Contacting Customer Support		123
Technical telephone assistance			123
Numbers to call	123
Returning the System for Service		124
Warranty repair	124
Preparing the system for shipping			125

8	Agilent E6474A User’s Guide

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Agilent Technologies Agilent E6474A manual Troubleshooting your E6474A system, Setting an iDEN phone’s baud rate

Contents

Wireless Network Optimization Platform Agilent E6474AManual Part Number About this guide See this chapter For this informationSystem specifications, including software Recommendations for installing componentsInformation Hardware options, and part numbers Connected to your vehicleContents External antennas Use Your System E6473B high speed direct connect hubTroubleshooting your E6474A system Setting an iDEN phone’s baud rateTest 2 Receiver testing by measuring a known channel Test 5 Phone testing using a test callSafety and Regulatory Information E6458C GSM 850 receiver specifications E6452A Option 002/E6457C Japan cellular band receiverIndex 181 Agilent E6474A User’s Guide Get Ready Unpacking your boxesBefore installing the software What you’ll find in this chapter To do this See thisWhat is on the CD Install the E6474A software Do ThisInstall Analysis Reporter software Analysis Reporter optionTo view documents Install Adobe Reader softwareTo install the Adobe Reader software Completed Once the installation hasSoftware option Select Start button Uninstalling the Walkabout or VoicePrint softwareUninstalling Existing Software Verifying your software installation Agilent Wireless Solutions E6474A E6474AAn option will appear in your program listing Start the software and check you license optionsMatch your ordered license Options Connected a valid license dongleInstalling the Software Set Up Your System OverviewE6473B High Speed Direct Connect Hub To do this Refer toHow to connect the E6473B hub SourceRefer to Figure Your PCPowering the E6473B hub Refer to How to power your E6473B hubPower the E6473B hub from the in-vehicle lighter socket Power the E6473B hub using the in-vehicle chassis Power E6473B hub directly from lighter socketPower the E6473B hub from a battery Power to vehicle ignition systemSystem component Refer to How to connect a license key dongle to the E6473B hubHow to connect other devices to the E6473B hub Direct connect hub connections Connecting two direct connect hub systemsVerifying E6473B hub installation Verifying installation using the Configuration Utility Connect and switch on the E6473B hubEnable Use Digital Loopback option Select Begin Test Verifying Installation using the Device Manager Select Start Settings Control PanelPhone connection using direct serial port Phone connection usingPhones Direct serial port Pcmcia PC Card E6473B hub USB portPhone connection using Pcmcia PC Card Phone connection using the E6473B hubBC D Phone connection using a USB port External antennasUse with phones Adapter part number Adapter type Number E6473-803Connect multiple receivers Pulse trigger the receivers Receiver configurationAgilent Digital Receivers Connect directly to your laptop Serial port connection for Agilent digital receiverConnections for receiver Connect to the E6473B hubConnect two receivers to your in-vehicle E6473B hub Receiver Connect multiple receivers To connect multiple receiversConnecting more than one receiver to your laptop Pulse trigger the receiverConnecting the pulse trigger cable GPS and GPS/DR configuration GPS and GPS/DRAgilent digital receiver internal GPS Agilent digital receiver external GPSExample 2 Using Placer GPS Internal GPS with optional differential GPSExample 3 Placer 455 with differential GPS External GPS PlacerPlacer 455 GPS with differential GPS External GPS using the E6473B hub Agilent GPS/DR navigatorMethod 3 Serial connection Method 1 In-vehicle chassisMethod 2 USB connection Connecting the Speed Pulse Gyro positioningIndoor positioning Color ConnectionCharging the battery BatteriesChecking the remaining charge LEDs Lit Capacity RemainingSafe handling and disposal Set Up Your System Indoor Setup Carry pack final assemblyUsing carry pack assembly with the shoulder strap Portable system cable connectionsUsing the carry pack as a backpack Side view of the carry pack showing the shoulder strapCarry pack inside view Portable digital receiver system Chassis and backpack assembly Final assembly Single receiver backpack right side viewUsing the single-receiver backpack Portable dual E645xx receiver systemCable routing within the backpack Cable routing through the shoulder straps Inside the backpackReceiver and hub mounting Routing cables through the shoulder strapsCable connections to the E6473B hub Cable connections to the receiverDual receiver backpack final assembly Backpack exterior features Adjusting the backpack harness Tightening the shoulder straps on the backpackFor more information License ManagerIntroduction Use Your System Identifying devicesBattery charging E6473B high speed direct connect hubDetermining GPS receiver status LEDs and display during power-upAgilent direct connect GPS/DR Calibration of dead reckoning Starting the software To start the softwareConfirm you license options To check your license optionsCreating a new project System Setup view To create a new planIdentifying devices System setup view showing pop-up menu Identify devicesSystem Setup View with a phone identified on COM Enabling the devicesConfiguring devices and views To configure a deviceTo configure measurement views An example of a device properties dialog boxUse Your System Extension File types and locationsFile type Configuring and creating a data project Configure the phoneGeneric data devices Add a modem connection to the computerConfigure the network and dial-up connection Testing the phone/modem configurationAdding a data device To add a device to the data portConfiguring data device properties Data device addedTo start the Wams interface Configuring and creating a Wams project OptionTo configure a Wams sequence Learn to use Software Get information aboutUsing Quick Basics the Online Tutorial E6474A Quick Basics tutorialTo run the tutorial After the TutorialDo this See this Reference TutorialAccessing Online Help Online HelpTypical online help browser display Using Online Help Getting familiar with new featuresUsing the contents tab Using the index tabUsing the search tab Getting Information about Views100 Solve problems with your system Update E645xx receiver firmwareReturn the system for service Service onTroubleshooting your E6474A system Device communication problemsCauses RemediesSetting an iDEN phone’s baud rate Changing a Sagem phone’s operating modeToshiba phone power-up issues Toshiba direct-connect phone power-upToshiba 10-CT Toshiba C-103TAgilent E6474A User’s Guide 105 Test 1 Receiver testing using a signal generator Verifying your SystemOverview Preparing the hardwareAgilent E6474A User’s Guide 107 MHz at -60 dBm Preparing the softwareModel Testing the signal Signal Generator Downlink Settings Umts E6455C receivers Mhz at -60 dBmAccuracy Passing the testTest 2 Receiver testing by measuring a known channel Agilent E6474A User’s Guide 113 Test 3 Receiver testing by measuring the noise floor System Configuration for Measuring the Noise FloorAgilent E6474A User’s Guide 115 Test 4 GPS receiver testing Model Marker 1 Frequency step882 MHz 837 MHzTest 5 Phone testing using a test call Setting up the hardwareTesting the phone Online Frequently Asked Questions Firmware upgrade required, first dialog box Updating E645xx Receiver FirmwareAgilent E6474A User’s Guide 121 Replacement firmware security key Firmware update successful dialog boxNumbers to call Contacting Customer SupportTechnical telephone assistance Returning the System for Service Warranty repairPreparing the system for shipping Do This Additional InformationRetain copies of all shipping papers Safety and Regulatory Information General safety considerationsInstallation, Use, and Storage Safety and Regulatory InformationSignal and input power Symbols Productdamage11,2*11 Supplementary Information Declaration of Conformity Agilent Direct Connect Hub For this information See this Flashes when phone data is received Flashes when phone data is transmittedDirect Connect Hub front panel descriptions see Figure Reference Name Description or Cable ConnectionPwr Power Input connection Connect to main power cable Aux Auxiliary Data PortE645xx Receiver Agilent High Speed Direct Connect GPS/DR Navigation Front panel Pwr Power InputRS232/1PPS Trimble Placer GPS 455DR 140 For this See this Computer Hardware and Software Requirements Information/RequirementsBattery Specifications part of E6473B, options 022, 023, Charger specifications part of E6473B Options 022, 023,Battery disposal Item Description SpecificationsPower cable E6473B High Speed Direct Connect Hub Specifications DescriptionReceiver Specifications E6450C CDMA/TDMA PCS 1.9 GHz receiver specificationsInternal GPS‡ Option Description SpecificationMiscellaneous E6451A/E6451C GSM900 receiver specifications To 50% relative humidity at 40COption Power options 300, 320 To 34 V DC, 9WInternal GPS E6452C CDMA/TDMA cellular band receiver specifications 100 240 Volts AC 50 60 Hz Internal GPS** OptionStorage temperature range 40C to +70C Accuracy, 1.25 MHz if±3 dB from 40 dBm to 50 dBm 0 to 55C Accuracy, 30 kHz ifAgilent E6474A User’s Guide 153 E6453C GSM1800 and Korean Cdma band receiver specifications Internal GPS‡ E6454C 1.9 GHz CDMA/GSM1900 receiver specifications Agilent E6474A User’s Guide 157 E6455C 2.1 GHz W-CDMA/UMTS/cdma2000 receiver specifications Accuracy 1.25 MHz ifAccuracy, 5 MHz if DBm for 1.25 MHz -115 dBm for 5 MHzGPS Receiver Channel internal GPS receiver Connector type E6456C 1.9 GHz W-CDMA/UMTS/cdma2000 receiver specifications Differential compatible without dead reckoning E6458C GSM 850 receiver specifications Agilent E6474A User’s Guide 163 E7456C iDEN/CDMA RF receiver specifications Agilent E6474A User’s Guide 165 Phone Support To view a list of supported phonesOptions and Part Numbers Cable part numbersE6473B phone interface cable options Part Number DescriptionAntenna kit part numbers Agilent receivers Hardware included with E6474A software licensesPart Description Component Part Number Description170 Cables AntennaComputer mount Installation Guidelines Permanent In-Vehicle Hardware Installation D Direct Connect Hub Installation Mounting the E645x receiverGPS antenna Antenna InstallationInstallation guidelines Computer mount installation Cellular antennasCable Installation Main power cablePhone extender cables USB data cableIgnition sense lead Power cable connections to the vehicleConnecting the ignition sense lead to the fuse block Speed Pulse Cable 180 Battery Connection panels and LED indicators, 137 connectionsHow to connect a license key Add a data deviceEpf files File typesLost Garmin II Plus GPSIn-vehicle lighter socket, 28 Power-up Sef files Set up your systemBattery Battery charger Receivers Speed Pulse cable installation, 179 spf filesVoicePrint, 15 VoicePrint uninstallation