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Agilent Technologies Agilent E6474A manual Returning the System for Service, Warranty repair

Models: Agilent E6474A

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Returning the System for Service

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Returning the System for Service

NOTE

The instructions in this section explain how to properly package the system for return to Agilent Technologies.

Please notify Agilent Technologies before returning your system for service. Any special arrangements for the system can be discussed at this time. This will help Agilent Technologies repair and return your system as quickly as possible.

Warranty repair

If the system is still under warranty or is covered by an Agilent Technologies maintenance contract, it will be repaired under the terms of the warranty or contract. If the system is no longer under warranty or is not covered by an Agilent Technologies maintenance plan, Agilent Technologies will notify you of the cost of the repair after examining the unit.

When a system is returned to Agilent Technologies for servicing, it must be adequately packaged (see “Preparing the system for shipping" on page 125) and have a complete description of the failure symptoms attached.

When describing the failure, please be as specific as possible about the nature of the problem. Include copies of additional failure information (such as receiver or computer failure settings, data related to system failure, and error messages) along with the system being returned.

124	Agilent E6474A User’s Guide

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Agilent Technologies Agilent E6474A Returning the System for Service, Warranty repair, Get Assistance, if You Need It

Contents

Wireless Network Optimization Platform Agilent E6474AUser’s Guide Agilent TechnologiesWarranty Safety NoticesNotices Manual Part NumberAbout this guide Welcome to Agilent E6474A Wireless Network Optimization PlatformAgilent E6474A User’s Guide Information you need Appendix C, “SystemAppendix D “Index”3 Set Up Your System Install the E6474A softwareGet Ready About this guideIndoor Setup External antennasIndoor positioning Batteries4 Use Your System 5 Get results fast6 Get Assistance, if You Need It After the TutorialOnline Help Accessing Online Help Using Online Help Changing a Sagem phone’s operating modeA Safety and Regulatory Information B Connection Panels and LED IndicatorsSignal and input power SymbolsD Permanent In-Vehicle Hardware Installation Options and Part Numbers1 Index Connecting the ignition sense lead to the fuse blockConnecting the ignition sense lead to a switched 12 Volt USB data cableAgilent E6474A User’s Guide Get Ready Agilent TechnologiesUnpacking your boxes Agilent E6474A User’s GuideBefore installing the software 1 Get ReadyInstalling the Software What you’ll find in this chapterAgilent Technologies Agilent E6474A User’s GuideWhat is on the CD 2 Installing the SoftwareInstall the E6474A software Installing the SoftwareSelect this option Agilent E6474A User’s GuideInstall Analysis Reporter software 2 Installing the SoftwareInstall Adobe Reader software To install the Adobe Reader softwareTo view documents install the Adobe Reader software2 Installing the Software Do ThisUninstalling the Walkabout or VoicePrint software Uninstalling Existing SoftwareInstalling the Software Agilent E6474A User’s GuideVerifying your software installation An option will appear in your program listingStart the software and check you license options 2 Installing the SoftwareAgilent E6474A User’s Guide match your ordered licenseoptions connected a valid license dongle2 Installing the Software Agilent E6474A User’s GuideSet Up Your System OverviewAgilent Technologies Agilent E6474A User’s Guide3 Set Up Your System E6473B High Speed Direct Connect HubWindows 2000 and XP Set Up Your System How to connect the E6473B hubAgilent E6474A User’s Guide How to power your E6473B hub Power the E6473B hub from the in-vehicle lighter socket3 Set Up Your System pageSet Up Your System Power the E6473B hub using the in-vehicle chassisAgilent E6474A User’s Guide Power the E6473B hub from a battery 3 Set Up Your SystemPower ground cable to vehicle BatteryHow to connect a license key dongle to the E6473B hub How to connect other devices to the E6473B hubSet Up Your System Attach USB License DongleConnecting two direct connect hub systems Verifying E6473B hub installationDirect connect hub connections 3 Set Up Your SystemSet Up Your System Verifying installation using the Configuration UtilityAgilent E6474A User’s Guide 4 Enable Use Digital Loopback option 5 Select Begin Test 3 Set Up Your SystemFigure 8 Confidence Test dialog box Verifying Installation using the Device Manager Set Up Your System2 Select Start Settings Control Panel Figure 9 Device Manager showing E6473B portsPhone connection using direct serial port Phones3 Set Up Your System Start Programs Agilent Wireless Solutions E6474APhone connection using PCMCIA PC Card Phone connection using the E6473B hubSet Up Your System Agilent E6474A User’s GuideHeadsets Figure 12 Connecting two phones to the E6473B hub 3 Set Up Your SystemA BC D Figure 11 COM port allocation for phone ports Phone connection using a USB port External antennasSet Up Your System Adapters used in kitsAgilent Digital Receivers 3 Set Up Your SystemOverview Refer toConnect directly to your laptop Set Up Your SystemSerial port RF Antenna Figure 13 Serial port connection for Agilent digital receiverConnect to the E6473B hub Connect two receivers to your in-vehicle E6473B hubConnections for receiver 3 Set Up Your SystemSet Up Your System Connections for receiverReceiver E6473B HubTo connect multiple receivers Connect multiple receivers3 Set Up Your System Pulse trigger the receiver Set Up Your SystemFigure 16 Connecting more than one receiver to your laptop Agilent E6474A User’s Guide3 Set Up Your System Figure 17 Connecting the pulse trigger cableGPS and GPS/DR Agilent digital receiver internal GPSAgilent digital receiver external GPS Set Up Your SystemExample 1 - Using the internal GPS with a differential GPS antenna Example 2 - Using Placer GPS3 Set Up Your System Figure 18 Internal GPS with optional differential GPSExample 3 - Placer 455 with differential GPS Set Up Your SystemFigure 19 External GPS - Placer Agilent E6474A User’s GuideFigure 20 Placer 455 GPS with differential GPS 3 Set Up Your SystemAgilent E6474A User’s Guide External GPS using the E6473B hub Agilent GPS/DR navigatorSet Up Your System Figure 21 Connect the GPS to the AUX connectorMethod 1 - In-vehicle chassis Method 2 - USB connectionMethod 3 - Serial connection 3 Set Up Your SystemConnecting the Speed Pulse Gyro positioningSet Up Your System Agilent E6474A User’s GuideIndoor positioning 3 Set Up Your SystemCharging the battery BatteriesChecking the remaining charge Set Up Your SystemSafe handling and disposal 3 Set Up Your SystemAlways use the battery charger provided with the battery Indoor Setup Carry pack final assemblyUsing carry pack assembly with the shoulder strap Portable system cable connectionsUsing the carry pack as a backpack Set Up Your SystemFigure 26 Side view of the carry pack showing the shoulder strap Agilent E6474A User’s GuideFigure 27 Carry pack inside view 3 Set Up Your SystemFigure 28 Carry pack outside view Set Up Your System Portable digital receiver systemFigure 29 Carry pack side view Agilent E6474A User’s GuideChassis and backpack assembly 3 Set Up Your SystemFinal assembly Set Up Your SystemAntenna Loop Phone Pouch Direct connect hub Receiver Battery Side Panels Figure 30 Single receiver backpack right side viewPortable dual E645xx receiver system Using the single-receiver backpack3 Set Up Your System Set Up Your System Cable routing within the backpackAgilent E6474A User’s Guide Cable routing through the shoulder straps 3 Set Up Your SystemFigure 32 Inside the backpack Agilent E6474A User’s GuideReceiver and hub mounting Set Up Your SystemFigure 33 Routing cables through the shoulder straps Agilent E6474A User’s GuideCable connections to the receiver Cable connections to the E6473B hub3 Set Up Your System Set Up Your System Dual receiver backpack final assemblyAgilent E6474A User’s Guide 3 Set Up Your System Figure 35 Backpack exterior featuresAdjusting the backpack harness Set Up Your SystemFigure 36 Tightening the shoulder straps on the backpack Agilent E6474A User’s GuideLicense Manager IntroductionFor more information 3 Set Up Your SystemUse Your System Turning the power onConfiguring devices and views Configuring and creating a WAMS project Option 740Battery charging E6473B high speed direct connect hubTurning the power on 4 Use Your SystemLEDs and display during power-up Agilent direct connect GPS/DRDetermining GPS receiver status Agilent E6474A User’s GuideCalibration of dead reckoning 4 Use Your SystemTo start the software Starting the softwareAgilent E6474A User’s Guide To check your license options Confirm you license options4 Use Your System Creating a new project Agilent E6474A User’s GuideTo create a new plan System Setup view4 Use Your System Identifying devices Agilent E6474A User’s GuideFigure 41 System setup view showing pop-up menu Identify devices4 Use Your System Figure 42 System Setup View with a phone identified on COM Enabling the devicesAgilent E6474A User’s Guide To configure a device Configuring devices and views4 Use Your System Figure 43 An example of a device properties dialog box To configure measurement viewsAgilent E6474A User’s Guide It is recommended that you also use the Edit Label command on the pop-up menu, to give the device a meaningful name. For Data Devices, it is helpful if the label includes the COM port that the device is connected to. The label will appear in the title bar of the views associated with the device 4 Use Your SystemFile types and locations DescriptionAgilent E6474A User’s Guide Use Your SystemConfiguring and creating a data project Configure the phoneGeneric data devices Add a modem connection to the computerTesting the phone/modem configuration Configure the network and dial-up connectionAgilent E6474A User’s Guide Adding a data device To add a device to the data port4 Use Your System Figure 44 Adding a data deviceConfiguring data device properties Agilent E6474A User’s GuideConfiguring and creating a WAMS project Option To configure a WAMS sequenceTo start the WAMS interface 4 Use Your SystemGet results fast “Using Quick Basics - the Online Tutorial onAgilent Technologies What you’ll find in this chapterUsing Quick Basics - the Online Tutorial 5 Get results fastAfter the Tutorial To run the tutorialAgilent E6474A User’s Guide Online Help Accessing Online Help5 Get results fast Figure 47 A typical online help browser display Agilent E6474A User’s GuideGetting familiar with new features Using Online Help5 Get results fast Using the contents tab Using the index tabUsing the search tab Getting Information about Views5 Get results fast 3 Open the book for the phone or receiver 4 Open the View Menu topic5 Click the links for the views listed Agilent E6474A User’s GuideGet Assistance, if You Need It “Troubleshooting your E6474AOnline frequently asked questions Agilent TechnologiesTroubleshooting your E6474A system Device communication problemsCauses RemediesChanging a Sagem phone’s operating mode Setting an iDEN phone’s baud rateAgilent E6474A User’s Guide Toshiba phone power-up issues Toshiba direct-connect phone power-upToshiba 10-CT Toshiba C-103T6 Press the F key 7 Power the computer on 4 Press the F key5 Choose the upper DIAGE option. Do not choose the DIAGE AUX option Agilent E6474A User’s GuideTest 1 - Receiver testing using a signal generator Verifying your SystemOverview Preparing the hardwareDo not connect the signal generator at this stage Agilent E6474A User’s GuidePreparing the software 3 Click Log Start Live Mode6 Get Assistance, if You Need It Span 1 MHz Averaging Running AveragesTesting the signal Agilent E6474A User’s GuideTable 4 Signal Generator Downlink Settings 6 Get Assistance, if You Need ItPassing the test AccuracyAgilent E6474A User’s Guide Test 2 - Receiver testing by measuring a known channel Preparing the hardware6 Get Assistance, if You Need It 1 Connect the system as shown in FigureTesting the signal 3 Click Log Start Live ModePreparing the software Passing the testPreparing the hardware Test 3 - Receiver testing by measuring the noise floor6 Get Assistance, if You Need It 3 Click Log Start Live Mode Preparing the softwareAveraging Running Averages Agilent E6474A User’s GuideTest 4 - GPS receiver testing Table 5 Noise Floor Frequency Settings for StepTable 6 Noise Floor Frequency Settings for Step Passing the testTest 5 - Phone testing using a test call Setting up the hardwareSetting Up the hardware Testing the signalTesting the phone 6 For GSM, click View GSM Signal7 For iDEN, click View iDEN Signal Parameters Passing the testOnline Frequently Asked Questions Agilent E6474A User’s GuideUpdating E645xx Receiver Firmware 6 Get Assistance, if You Need ItFigure 57 Receiver with dongle attached Figure 56 Firmware upgrade required, second dialog boxAgilent E6474A User’s Guide Replacement firmware security key Figure 58 Firmware update successful dialog boxFigure 59 Short these pins to update the firmware 6 Get Assistance, if You Need ItContacting Customer Support Technical telephone assistanceNumbers to call Agilent E6474A User’s GuideWarranty repair Returning the System for Service6 Get Assistance, if You Need It Agilent E6474A User’s Guide Preparing the system for shippingGet Assistance, if You Need It HANDLE WITH CARE” 6 Retain copies of all shipping papers 6 Get Assistance, if You Need ItAdditional Information A Safety and Regulatory Information General safety considerationsWarning and caution notices Agilent TechnologiesA Safety and Regulatory Information Installation, Use, and StorageEnclosure protection IP40 according to IEC Symbols Signal and input powerproductdamage 11,2*11 Safety and Regulatory InformationAgilent E6474A User’s Guide Declaration of Conformity - Analog and Digital Cellular RF Receivers Safety and Regulatory Information AAgilent E6474A User’s Guide Supplementary InformationA Safety and Regulatory Information Declaration of Conformity - Agilent Direct Connect HubAgilent E6474A User’s Guide B Connection Panels and LED Indicators Agilent TechnologiesOverview Agilent E6474A User’s GuideE6473B High Speed Direct Connect Hub B Connection Panels and LED IndicatorsFigure 60 E6473B High Speed Direct Connect Hub front panel Connection Panels and LED Indicators B E6473B hub rear panel descriptions see FigureAgilent E6474A User’s Guide Receiver or Scanner Data portE645xx Receiver B Connection Panels and LED IndicatorsAgilent High Speed Direct Connect GPS/DR Navigation Connection Panels and LED Indicators BAgilent High Speed Direct Connect GPS/DR front panel Table 11 Agilent High Speed Direct connect GPS/DR front panelB Connection Panels and LED Indicators Used to connects to power supply when the unit is in the rackFigure 64 Agilent High Speed Direct connect GPS/DR rear panel Serial Port and GPS 1PPSTrimble Placer GPS 455DR Connection Panels and LED Indicators BTrimble Placer connector panel Agilent E6474A User’s GuideB Connection Panels and LED Indicators Agilent E6474A User’s GuideC System Information Specifications on page“Receiver Specifications on page Agilent TechnologiesComputer Hardware and Software Requirements C System InformationBattery Specifications part of E6473B, options 022, 023, and Charger specifications part of E6473B Options 022, 023, andBattery disposal System InformationPower cable C System InformationE6473B High Speed Direct Connect Hub Specifications SpecificationSystem Information Agilent E6474A User’s GuideE6450C CDMA/TDMA PCS 1.9 GHz receiver specifications Receiver SpecificationsC System Information System Information 80% for temperatures up to 31C, decreasingAgilent E6474A User’s Guide 80% for temperatures up to 31C, decreasing linearly E6451A/E6451C GSM900 receiver specificationsC System Information System Information Power internal GPS, Option 310, 330Agilent E6474A User’s Guide E6452C CDMA/TDMA cellular band receiver specifications C System InformationSystem Information Transformer AC Power supplied withAgilent E6474A User’s Guide C System Information E6452A Option 002/E6457C Japan cellular band receiver specificationssynchronization Specification System InformationAgilent E6474A User’s Guide DescriptionE6453C GSM1800 and Korean CDMA band receiver specifications C System InformationSpecification System InformationAgilent E6474A User’s Guide DescriptionE6454C 1.9 GHz CDMA/GSM1900 receiver specifications +10 dBm, 20V DC, characteristic15 dBm, characteristic C System InformationSpecification System InformationAgilent E6474A User’s Guide DescriptionE6455C 2.1 GHz W-CDMA/UMTS/cdma2000 receiver specifications 80% for temperatures up to 31C, decreasing linearly toC System Information ± 0.5 dB typical from - 25 dBm to - 110 dBm 20 toAgilent E6474A User’s Guide System InformationSupport for Pulse triggering measurements E6456C 1.9 GHz W-CDMA/UMTS/cdma2000 receiver specifications C System InformationAgilent E6474A User’s Guide System InformationSupport for Pulse triggering measurements E6458C GSM 850 receiver specifications C System InformationSpecification System InformationAgilent E6474A User’s Guide DescriptionE7456C iDEN/CDMA RF receiver specifications C System InformationSpecification System InformationAgilent E6474A User’s Guide DescriptionPhone Support To view a list of supported phonesWireless Solutions E6474A Reference Library C System InformationOptions and Part Numbers Cable part numbersE6473B phone interface cable options System Information CC System Information Antenna kit part numbersThese kits include an antenna clip Agilent receivers Hardware included with E6474A software licensesAgilent E6474A User’s Guide System Information CC System Information Agilent E6474A User’s GuideD Permanent In-Vehicle Hardware Installation To install this“Direct Connect Hub Installation on page “Antenna Installation on pageInstallation Guidelines D Permanent In-Vehicle Hardware InstallationPermanent In-Vehicle Hardware Installation D Agilent E6474A User’s GuideMounting the E645x receiver Direct Connect Hub InstallationD Permanent In-Vehicle Hardware Installation Antenna Installation Installation guidelinesGPS antenna Permanent In-Vehicle Hardware Installation DCellular antennas Computer mount installationD Permanent In-Vehicle Hardware Installation Cable Installation Main power cablePhone extender cables USB data cablePower cable connections to the vehicle Connecting the ignition sense lead to the fuse blockIgnition sense lead D Permanent In-Vehicle Hardware InstallationConnecting the ignition sense lead to a switched 12 Volt lead Speed Pulse CablePermanent In-Vehicle Hardware Installation D Agilent E6474A User’s GuideD Permanent In-Vehicle Hardware Installation Agilent E6474A User’s GuideIndex Agilent E6474A User’s GuideIndex Index Agilent E6474A User’s GuideVoicePrint, 15 VoicePrint uninstallation What is on the CDWalkabout, 15, 21 uninstallation Wireless Application Measurement System WAMS