5. Troubleshooting

If Your Machine Does Not Operate As You Want

When a Message Is Displayed

The following chart contains explanations of common messages. If other messages are displayed, then follow the instructions as displayed.

Note

❒For messages not listed here, see “Troubleshooting”, General Settings Guide.

Message

Causes

Solutions

 

 

 

 

Cannot detect

An irregular or custom size

Place the original on the exposure

original size.

original is placed. See p.12

glass. See p.14 “Placing Originals on

 

“Sizes difficult to detect”.

the Exposure Glass”.

 

 

 

 

 

 

 

Specify the size manually.

 

 

 

 

 

 

 

Do not use the Auto Reduce / En-

 

 

 

large function.

 

 

 

Check original

There is no copy paper in

Place the original in the same orien-

orientation.

the same orientation as the

tation as the copy paper.

 

originals.

 

 

 

 

Check paper size.

An irregular paper size is

Press the {Start} key and copying

 

set.

will start on the selected paper.

 

 

 

Rotate Sort is not

A paper size for which Ro-

Select a proper paper size. See p.163

available with

tate Sort is not available is

“Sort”.

this image size.

selected.

 

 

 

 

It is over sta-

The number of sheets per

Check the stapler capacity. See p.165

pling capacity.

set is over the staple capac-

“Staple”.

 

ity.

 

 

 

 

Duplex is not

A paper size not available

Select a proper paper size. See p.170

available with

when using the Duplex

“Duplex”.

this paper size.

function has been selected.

 

 

 

 

Maximum number of

The number of copies ex-

You can change the maximum copy

sets is *.

ceeds maximum copy

quantity. See p.143 “Max. Copy

 

quantity.

Quantity”.

 

 

 

Paper type or

The specified paper size

Press the {Clear/Stop} key. When

thickness does not

differs from the actual size

copying stops, select the appropri-

match. Set the

of the paper loaded in the

ate paper type with User Tools, or

correct paper type

paper tray.

use the appropriate paper.

or thicknes, or

 

 

 

change settings.

 

 

 

 

 

 

 

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