Troubleshooting

If You Cannot Make Copies As You Want

Problem

Causes

Solutions

 

 

 

Copies are not stapled.

There are jammed staples

Remove jammed staples. See “Re-

 

in the stapler.

moving Jammed Staples”, General

 

 

Settings Guide.

 

 

 

 

Note

 

 

 

 

❒ After removing jammed staples,

 

 

 

 

staples might not eject the first

 

 

 

 

few times you try to use the sta-

 

 

 

 

pler.

 

 

 

 

 

 

 

 

The number of copies ex-

Check the stapler capacity. See p.165

 

 

 

ceeds stapler capacity.

“Staple”.

 

 

 

 

 

 

 

 

Copy paper is curled.

Turn the copy paper over in the

 

 

 

 

tray.

 

 

 

 

 

5

 

Paper jams occur frequently.

The paper size is not cor-

Set the correct paper size. See

 

 

 

rect.

“Changing the Paper Size”, General

 

 

 

 

Settings Guide.

 

 

 

 

 

 

 

 

The specified paper size

Press the {Clear/Stop} key. When

 

 

 

differs from the actual size

copying stops, select the appropri-

 

 

 

of the paper loaded in the

ate paper type with User Tools, or

 

 

 

paper tray.

use the appropriate paper.

 

 

 

 

 

 

 

You cannot combine sever-

Selected functions cannot

Check the combination of functions

 

 

al functions.

be used together.

and make the settings again.

 

 

Reference

 

 

⇒ p.159 “Combination Chart”

 

 

 

When sorting, the pages

The memory became full in

You can interrupt copying when the

are divided into two

the middle of sorting and

memory becomes full. ⇒ p.154

blocks.

the pages were delivered in

“Memory Full Auto Scan Restart”

 

two blocks.

 

 

 

 

In Double Copies mode,

Combination of original

Select A3Lfor A4 Koriginals and

parts of the original image

and copy paper is not cor-

A4 for A5 originals (when using a

are not copied.

rect.

100% ratio).

 

 

 

In Border, Centre, or Cen-

You have set an erase mar-

Set a narrower margin with User

tre/Border mode, parts of

gin that is too wide.

Tools. You can set a margin between

the original image are not

 

2–99 mm.

copied.

 

 

Originals are not scanned

Set the originals correctly.

 

 

correctly.

 

 

 

 

In Margin Adjustment

You have set an erase mar-

Set a narrower margin with User

mode, parts of the original

gin that is too wide.

Tools.

image are not copied.

 

 

There is a lack of margin

 

 

 

 

space on the opposite side

 

 

of the binding position

 

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