Ricoh Printer 14 Troubleshooting, Clearing document jams

14 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Solving other problems

Clearing document jams

When an original jams while passing through the ADF, Document Jam appears on the display.

Caution

To avoid tearing the document, pull out the jammed document gently and slowly.

1Remove any remaining pages from the ADF.

2Open the ADF cover.

3Pull the jammed paper gently out of the ADF.

Note

If you do not see the paper in this area, refer to Roller misfeed. See page 14.2.

4Close the ADF cover. Then load the removed pages, if any, back into the ADF.

1ADF cover

Note

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

14.1 <Troubleshooting>

Contents

Page Page 1. Introduction 2. System setup 3. Software overview 4. Network setup 5. Loading originals and print media Basic printing Scanning Faxing 10. Fax setup 11. Using USB flash memory 13. Maintenance 14. Troubleshooting Installing accessories Specifications Index Safety Information Power Supply Ozone Safety For Fax or Telephone Laser Safety: Caution: Positions of Labels and Hallmarks for WARNING and CAUTION Labels CE Marking Traceability Information (For EU Countries Only) User Information on Electrical & Electronic Equipment ENERGY STAR® Program NOTICE Page 1 Introduction Special features Printer overview Control panel overview Understanding the Status LED Finding more information Selecting a location 2 System setup Menu overview Changing the display language Setting the date and time Changing the default mode Setting sounds Entering characters using the number keypad Using the save modes Setting print job timeout 3 Software overview Supplied software Printer driver features System requirements 4 Network setup Introduction Supported operating systems Configuring TCP/IP Configuring EtherTalk Setting Ethernet speed Restoring the network configuration Printing a network configuration page 5 Loading originals and print media Loading originals Selecting print media Supported print media types and sizes Media sizes supported in each mode Guidelines for selecting and storing print media Loading paper Page In the multi-purposetray Setting the paper size and type Selecting an output location Printing to the rear cover 6 Copying Copying Changing the settings for each copy Changing the default copy settings Using special copy features ID card copying Poster copying Copying on both sides of paper Setting copy timeout 7 Basic printing Printing a document Canceling a print job 8 Scanning Scanning basics Scanning to an application using a local connection Scanning using a network connection Scanning to a network client Scanning to Email Scanning to an FTP server Changing the settings for each scan job Changing the default scan settings Setting up Address Book Configuring group email numbers Using Address Book entries Searching Address Book for an entry Printing Address Book 9 Faxing Setting the fax header Adjusting the document settings Sending a fax automatically Sending a fax manually Confirming a transmission Automatic redialing Redialing the last number Changing receiving modes Receiving automatically in Fax mode Receiving manually in Tel mode Receiving manually using an extension telephone Receiving automatically in Ans/Fax mode Receiving in secure receiving mode Receiving faxes in memory Printing received faxes on both sides of paper Sending a fax to multiple destinations Sending a delayed fax Sending a priority fax Forwarding faxes 10 Fax setup Changing the fax setup options Changing the default document settings Printing sent fax report automatically Change the dial tone detection settings Setting up Phone Book Group dial numbers Searching Phone Book for an entry Deleting a Phone Book entry Printing Phone Book 11 Using USB flash memory About USB memory Plugging in a USB memory device Scanning to a USB memory device Printing from a USB memory device Backing up data Managing USB memory Formatting a USB memory device Viewing the USB memory status 12 Supplies and accessories Toner cartridges Accessories 13 Maintenance Printing reports Cleaning your machine Maintaining the toner cartridge Redistributing toner Replacing the toner cartridge Cleaning the drum Managing your machine from the website Checking the machine’s serial number 14 Troubleshooting Clearing document jams Clearing paper jams In the optional tray In the fuser area or around the toner cartridge In the paper exit area In the duplex unit area Tips for avoiding paper jams Understanding display messages Page Page Toner cartridge-relatedmessages Solving other problems Page Printing quality problems Page Copying problems Scanning problems ScanClair problems Fax problems Common Windows problems Common PostScript problems Common Macintosh problems 15 Installing accessories Precautions when installing accessories Installing a memory DIMM Activating the added memory in the PS printer properties 16 Specifications General specifications Printer specifications Scanner and copier specifications Facsimile specifications Numerics Page Page SOFTWARE SECTION Chapter 1: Installing Printer Software in Windows Chapter 2: Basic Printing Chapter 3: Advanced Printing Chapter 4: Using Windows PostScript Driver Chapter 5: Sharing the Printer Locally Chapter 6: Using Utility Applications Scanning Chapter 8: Using Your Printer with a Macintosh 1 Installing Printer Software in Windows Page Page Installing Software for Network Printing Page Page Reinstalling Printer Software Removing Printer Software 2 Basic Printing Printing to a file (PRN) Printer Settings Layout Tab Paper Tab Graphics Tab Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Advanced Printing Printing Posters Printing Booklets Printing on Both Sides of Paper Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay Using a Page Overlay Creating a New Page Overlay Deleting a Page Overlay 4 Using Windows PostScript Driver 5 Sharing the Printer Locally 6 Using Utility Applications 7 Scanning Using SmarThru Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Windows XP Windows Vista Page 8 Using Your Printer with a Macintosh Scan driver Setting Up the Printer For a Network-connected For a USB-connected Printing Printing a Document Changing Printer Settings Printing Multiple Pages on One Sheet of Paper Duplex Printing INDEX Page MFP: Laser