Condition |
| Suggested solutions |
|
|
|
The scanner does | • | Make sure that you place the original to be |
not work. |
| scanned face down on the scanner glass, or |
|
| face up in the ADF. |
| • | There may not be enough available memory |
|
| to hold the document you want to scan. Try |
|
| the Prescan function to see if that works. Try |
|
| lowering the scan resolution rate. |
| • | Check that the USB or parallel cable is |
|
| connected properly. |
| • | Make sure that the USB or parallel cable is |
|
| not defective. Switch the cable with a known |
|
| good cable. If necessary, replace the cable. |
| • If you are using a parallel cable, ensure that it | |
|
| is compliant with IEEE 1284 standards. |
| • | Check that the scanner is configured |
|
| correctly. Check scan setting in the SmarThru |
|
| Configuration or the application you want to |
|
| use to make certain that the scanner job is |
|
| being sent to the correct port. |
|
|
|
The unit scans | • | Check if the machine is printing received |
very slowly. |
| data. If so, scan the document after the |
|
| received data has been printed. |
| • | Graphics are scanned more slowly than text. |
| • | Communication speed slows in scan mode |
|
| because of the large amount of memory |
|
| required to analyze and reproduce the |
|
| scanned image. Set your computer to the |
|
| ECP printer mode through BIOS setting. It |
|
| will help to increase the speed. For details |
|
| about how to set BIOS, refer to your |
|
| computer user’s guide. |
|
|
|
| Condition |
| Suggested solutions |
|
|
| |
Message appears | • | There may be a copying or printing job in | |
on your computer |
| progress. When that job is complete, try your | |
screen: |
| job again. | |
• | “Device can't be | • | The Selected port is currently being used. |
| set to the H/W |
| Restart your computer and try again. |
| mode you want.” | • | The printer cable may be improperly |
• | “Port is being |
| connected or the power may be off. You must |
| used by another |
| use a parallel cable that supports IEEE 1284 |
| program.” |
| |
• | “Port is | • | The scanner driver is not installed or the |
| Disabled.” |
| operating environment is not set up properly. |
• | “Scanner is busy | • | Ensure that the machine is properly |
| receiving or |
| connected and the power is on, Then restart |
| printing data. |
| your computer. |
| When the | • The USB cable may be improperly connected | |
| current job is |
| or the power may be off. |
| completed, try | • | Do not use parallel and USB cables at the |
| again.” |
| same time. |
•“Invalid handle.”
•“Scanning has failed.”
14.16 <Troubleshooting>