Condition

Suggested solutions

 

 

Background scatter Background scatter results from bits of toner randomly distributed on the printed page.

• The paper may be too damp. Try printing with a different batch of paper. Do not open

packages of paper until necessary so that the

paper does not absorb too much moisture.

• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.

If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties.

Misformed

If characters are improperly formed and

characters

 

producing hollow images, the paper stock may

 

 

 

 

be too slick. Try a different paper. See page

 

 

 

 

5.8.

 

 

 

If characters are improperly formed and

 

 

 

 

producing a wavy effect, the scanner unit may

 

 

 

 

need service. For service, contact a service

 

 

 

 

representative.

 

 

 

 

 

 

 

 

 

 

Page skew

Ensure that the paper is loaded properly.

 

 

 

Check the paper type and quality. See

 

 

 

 

page 5.8.

 

 

 

Ensure that the paper or other material is

 

 

 

 

loaded correctly and the guides are not too

 

 

 

 

tight or too loose against the paper stack.

 

 

 

 

 

 

 

 

 

 

Curl or wave

Ensure that the paper is loaded properly.

 

Check the paper type and quality. Both high

 

 

temperature and humidity can cause paper

 

 

curl. See page 5.8.

 

Turn over the stack of paper in the tray. Also

 

 

try rotating the paper 180° in the tray.

 

Try printing to the rear cover.

Condition

Suggested solutions

 

 

Wrinkles or creases • Ensure that the paper is loaded properly.

• Check the paper type and quality. See page 5.8.

Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

• Try printing to the rear cover.

Back of printouts

Check for leaking toner. Clean the inside of the

are dirty

machine. See page 13.2.

Black pages

 

The toner cartridge may not be installed

 

 

 

 

 

properly. Remove the cartridge and reinsert it.

 

 

 

 

The toner cartridge may be defective and

 

 

 

 

 

 

 

 

 

need replacing. Remove the toner cartridge

 

 

 

 

 

and install a new one. See page 13.5.

 

 

 

 

The machine may require repair. Contact a

 

 

 

 

 

service representative.

 

 

 

 

 

 

 

 

 

 

 

 

Loose toner

Clean the inside of the machine. See

 

 

 

 

page 13.2.

 

 

 

Check the paper type and quality. See

 

 

 

 

page 5.8.

 

 

 

Remove the toner cartridge and install a new

 

 

 

 

one. See page 13.5.

 

 

 

If the problem persists, the machine may

 

 

 

 

require repair. Contact a service

 

 

 

 

representative.

 

 

 

 

 

 

 

 

 

Character Voids

Character voids are white areas within parts of

 

 

 

characters that should be solid black:

 

 

 

If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal.

You may be printing on the wrong surface of

the paper. Remove the paper and turn it around.

The paper may not meet paper specifications. See page 5.8.

14.14 <Troubleshooting>