Condition

Possible cause

Suggested solutions

 

 

 

The

The paper source

For many software applications,

machine

selection in the

the paper source selection is

selects

printer properties

found under the Paper tab within

print

may be incorrect.

the printer properties. Select the

materials

 

correct paper source. See the

from the

 

printer driver help screen.

wrong

 

 

paper

 

 

source.

 

 

 

 

 

A print job

The job may be very

Reduce the complexity of the

is

complex.

page or try adjusting the print

extremely

 

quality settings.

slow.

 

 

If you are using

From the Start menu, choose

 

 

Windows 98/Me, the

Settings and then Printers.

 

Spool Setting may

Right-click the Printer Driver

 

be set incorrectly.

Type 104 PCL 6 machine icon,

 

 

choose Properties, click the

 

 

Details tab, and then choose the

 

 

Spool Settings button. Select

 

 

the desired spool setting.

 

 

 

Half the

The page orientation

Change the page orientation in

page is

setting may be

your application. See the printer

blank.

incorrect.

driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in the

 

the paper size

printer driver settings matches

 

settings do not

the paper in the tray.

 

match.

Or, ensure that the paper size in

 

 

the printer driver settings

 

 

matches the paper selection in

 

 

the software application settings

 

 

you use.

 

 

 

The

The printer cable is

Disconnect the printer cable and

machine

loose or defective.

reconnect. Try a print job that

prints, but

 

you have already printed

the text is

 

successfully. If possible, attach

wrong,

 

the cable and the machine to

garbled, or

 

another computer and try a print

incomplete.

 

job that you know works. Finally,

 

 

try a new printer cable.

 

 

 

 

The wrong printer

Check the application’s printer

 

driver was selected.

selection menu to ensure that

 

 

your machine is selected.

 

 

 

 

The software

Try printing a job from another

 

application is

application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine off

 

malfunctioning.

and then back on again.

 

 

 

Condition

Possible cause

Suggested solutions

 

 

 

Pages

The toner cartridge

Redistribute the toner, if

print, but

is defective or out of

necessary. See page 13.4.

are blank.

toner.

If necessary, replace the toner

 

 

cartridge.

 

 

 

 

The file may have

Check the file to ensure that it

 

blank pages.

does not contain blank pages.

 

 

 

 

Some parts, such as

Contact a service representative.

 

the controller or the

 

 

board, may be

 

 

defective.

 

 

 

 

The

The setting in the

Select Download as Bit Image

illustrations

software application

in the TrueType Options window

print

is wrong.

of the graphic properties and

incorrectly

 

print the document again.

in Adobe

 

 

Illustrator.

 

 

 

 

 

The printer does not print PDF file

Incompatibility between the PDF

correctly. Some parts of graphics,

file and the Acrobat products:

text, or illustrations are missing.

Printing the PDF file as an image

 

 

may solve this problem. Turn on

 

 

Print As Image from the Acrobat

 

 

printing options.

 

 

Note: It will take longer to print

 

 

when you print a PDF file as an

 

 

image.

 

 

 

14.12 <Troubleshooting>