Common Windows problems

Condition

 

Suggested solutions

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

 

“Error Writing to

•

Ensure that the cables are connected

LPTx” message

 

correctly, the machine is on.

appears.

•

If bi-directional communication is not turned

 

 

on in the driver, it will also cause this

 

 

message.

 

 

“General

Close all other applications, reboot Windows

Protection Fault”,

and try printing again.

“Exception OE”,

 

 

“Spool32”, or

 

 

“Illegal Operation”

 

 

messages appear.

 

 

 

 

“Fail To Print”, “A

These messages may appear during printing.

printer timeout

Just keep waiting until the machine finishes

error occurred.”

printing. If the message appears in standby

messages appear.

mode or after printing has been completed,

 

check the connection and/or whether an error

 

has occurred.

 

 

 

Note

Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Problem

Possible Cause

 

Solution

 

 

 

 

PostScript file

The PostScript

•

Install the PostScript

cannot be

driver may not be

 

driver, referring to the

printed.

installed correctly.

 

Software section.

 

 

•

Print a configuration page

 

 

 

and verify that the PS

 

 

 

version is available for

 

 

 

printing.

 

 

•

If the problem persists,

 

 

 

contact a service

 

 

 

representative.

 

 

 

 

Problem

Possible Cause

Solution

 

 

 

“Limit Check

The print job was

You might need to reduce

Error” message

too complex.

the complexity of the page or

appears.

 

install more memory.

 

 

 

A PostScript

The print job may

Make sure that the print job

error page

not be PostScript.

is a PostScript job. Check to

prints.

 

see whether the software

 

 

application expected a setup

 

 

or PostScript header file to

 

 

be sent to the machine.

 

 

 

The optional

The printer driver

Open the PostScript driver

tray 2 is not

has not been

properties, select the Device

selected in the

configured to

Settings tab, and set the

driver.

recognize the

Tray2 option of the

 

optional tray 2.

Installable Options section

 

 

to Installed.

 

 

 

When print a

The resolution

Make sure that the resolution

document in

setting in the

setting in your printer driver

Macintosh with

printer driver may

matches that in Acrobat

Acrobat

not be matched

Reader.

Reader 6.0 or

with that in

 

higher, colors

Acrobat Reader.

 

print

 

 

incorrectly.

 

 

 

 

 

Common Macintosh problems

Problem

Suggested solutions

 

 

The printer does not print

Incompatibility between the PDF file and

PDF file correctly. Some

the Acrobat products:

parts of graphics, text, or

Printing the PDF file as an image may

illustrations are missing.

solve this problem. Turn on Print As

 

Image from the Acrobat printing options.

 

Note: It will take longer to print when

 

you print a PDF file as an image.

 

 

The document has

Update your Mac OS to OS 10.3.3. or

printed, but the print job

higher.

has not disappeared from

 

the spooler in

 

Mac OS 10.3.2.

 

 

 

14.18 <Troubleshooting>