ScanClair problems

Condition

Suggested solutions

 

 

I cannot find a

You can check the scanned file’s destination in

scanned image

the Advanced page in the ScanClair program’s

file.

Properties screen.

 

 

I cannot find the

• Check if the scanned file’s application is on your

scanned image

computer.

file after

• Check Send image immediately to the

scanning.

specified folder using an associated default

 

application in the Advanced page in the

 

ScanClair program’s Properties screen to open

 

the scanned image immediately after scanning.

 

 

I forgot my ID

Check your ID and PIN in the Server page in the

and PIN.

ScanClair program’s Properties screen.

 

 

I cannot view

To view the Help file, you need to have Internet

the Help file.

Explorer 4 service pack 2 or above.

 

 

I cannot use the

Check your operating system. Supporting

ScanClair.

operating systems are Windows 98/Me/NT 4.0/

 

2000/XP/2003/Vista.

 

 

Fax problems

Condition

 

Suggested solutions

 

 

 

The machine is not

•

Unplug the power cord and plug it in again.

working, there is no

•

Ensure that there is power to the electrical

display and the

 

outlet.

buttons are not

 

 

working.

 

 

 

 

 

No dial tone

•

Check that the phone line is connected

sounds.

 

properly.

 

•

Check that the phone socket in the wall is

 

 

working by plugging in another phone.

 

 

The numbers

Make sure that the numbers are stored in

stored in memory

memory correctly. Print a Phone Book list,

do not dial

referring to page 10.5.

correctly.

 

 

 

 

The original does

• Make sure that the paper is not wrinkled and

not feed into the

 

you are putting it in correctly. Check that the

machine.

 

original is the right size, not too thick or thin

 

•

Make sure that the ADF is firmly closed.

 

• The ADF rubber pad may need to be

 

 

replaced. Contact your service

 

 

representative.

 

 

 

Condition

 

Suggested solutions

 

 

 

Faxes are not

•

The receiving mode should be set to Fax.

received

•

Make sure that there is paper in the tray.

automatically.

•

Check to see if the display shows any error

 

 

message. If it does, clear the problem.

 

 

 

The machine does

•

Make sure that the original is loaded in the

not send.

 

ADF or on the scanner glass.

 

•

Sending should show up on the display.

 

•

Check the fax machine you are sending to,

 

 

to see if it can receive your fax.

 

 

The incoming fax

• The fax machine sending you the fax may be

has blank spaces

 

faulty.

or is of poor-

•

A noisy phone line can cause line errors.

quality.

•

Check your machine by making a copy.

 

•

The toner cartridge may be empty. Replace

 

 

the toner cartridge, referring to page 13.5.

 

 

Some of the words

The fax machine sending you the fax had a

on an incoming fax

temporary document jam.

are stretched.

 

 

 

 

There are lines on

Check your scan unit for marks and clean it.

the originals you

See page 13.3.

send.

 

 

 

 

The machine dials

The other fax machine may be turned off, out

a number, but a

of paper, or cannot answer incoming calls.

connection with the

Speak with the other machine operator and ask

other fax machine

her/him to sort out the problem.

fails.

 

 

 

 

Faxes do not store

There may not be enough memory space to

in memory.

store the fax. If the display shows the Memory

 

Full message, delete from memory any faxes

 

you no longer need and then try again to store

 

the fax.

 

 

Blank areas

You may have chosen the wrong paper

appear at the

settings in the user option setting. For details

bottom of each

about paper settings, see page 5.8.

page or on other

 

 

pages, with a small

 

 

strip of text at the

 

 

top.

 

 

 

 

Message

Turn off DT Detection (Dial Tone Detection)

confirmation report

feature of your machine. See page 10.2.

shows: No Dial

 

 

Tone and a

 

 

transmission is not

 

 

successful.

 

 

 

 

 

14.17 <Troubleshooting>