
Condition | Suggested solutions |
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|
I cannot find a | You can check the scanned file’s destination in |
scanned image | the Advanced page in the ScanClair program’s |
file. | Properties screen. |
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|
I cannot find the | • Check if the scanned file’s application is on your |
scanned image | computer. |
file after | • Check Send image immediately to the |
scanning. | specified folder using an associated default |
| application in the Advanced page in the |
| ScanClair program’s Properties screen to open |
| the scanned image immediately after scanning. |
|
|
I forgot my ID | Check your ID and PIN in the Server page in the |
and PIN. | ScanClair program’s Properties screen. |
|
|
I cannot view | To view the Help file, you need to have Internet |
the Help file. | Explorer 4 service pack 2 or above. |
|
|
I cannot use the | Check your operating system. Supporting |
ScanClair. | operating systems are Windows 98/Me/NT 4.0/ |
| 2000/XP/2003/Vista. |
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|
Condition |
| Suggested solutions |
|
|
|
The machine is not | • | Unplug the power cord and plug it in again. |
working, there is no | • | Ensure that there is power to the electrical |
display and the |
| outlet. |
buttons are not |
|
|
working. |
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|
|
|
|
No dial tone | • | Check that the phone line is connected |
sounds. |
| properly. |
| • | Check that the phone socket in the wall is |
|
| working by plugging in another phone. |
|
| |
The numbers | Make sure that the numbers are stored in | |
stored in memory | memory correctly. Print a Phone Book list, | |
do not dial | referring to page 10.5. | |
correctly. |
|
|
|
| |
The original does | • Make sure that the paper is not wrinkled and | |
not feed into the |
| you are putting it in correctly. Check that the |
machine. |
| original is the right size, not too thick or thin |
| • | Make sure that the ADF is firmly closed. |
| • The ADF rubber pad may need to be | |
|
| replaced. Contact your service |
|
| representative. |
|
|
|
Condition |
| Suggested solutions |
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|
|
Faxes are not | • | The receiving mode should be set to Fax. |
received | • | Make sure that there is paper in the tray. |
automatically. | • | Check to see if the display shows any error |
|
| message. If it does, clear the problem. |
|
|
|
The machine does | • | Make sure that the original is loaded in the |
not send. |
| ADF or on the scanner glass. |
| • | Sending should show up on the display. |
| • | Check the fax machine you are sending to, |
|
| to see if it can receive your fax. |
|
| |
The incoming fax | • The fax machine sending you the fax may be | |
has blank spaces |
| faulty. |
or is of poor- | • | A noisy phone line can cause line errors. |
quality. | • | Check your machine by making a copy. |
| • | The toner cartridge may be empty. Replace |
|
| the toner cartridge, referring to page 13.5. |
|
| |
Some of the words | The fax machine sending you the fax had a | |
on an incoming fax | temporary document jam. | |
are stretched. |
|
|
|
| |
There are lines on | Check your scan unit for marks and clean it. | |
the originals you | See page 13.3. | |
send. |
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|
|
| |
The machine dials | The other fax machine may be turned off, out | |
a number, but a | of paper, or cannot answer incoming calls. | |
connection with the | Speak with the other machine operator and ask | |
other fax machine | her/him to sort out the problem. | |
fails. |
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|
|
| |
Faxes do not store | There may not be enough memory space to | |
in memory. | store the fax. If the display shows the Memory | |
| Full message, delete from memory any faxes | |
| you no longer need and then try again to store | |
| the fax. | |
|
| |
Blank areas | You may have chosen the wrong paper | |
appear at the | settings in the user option setting. For details | |
bottom of each | about paper settings, see page 5.8. | |
page or on other |
|
|
pages, with a small |
|
|
strip of text at the |
|
|
top. |
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| |
Message | Turn off DT Detection (Dial Tone Detection) | |
confirmation report | feature of your machine. See page 10.2. | |
shows: No Dial |
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|
Tone and a |
|
|
transmission is not |
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|
successful. |
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|
14.17 <Troubleshooting>