Understanding display messages
Messages appear on the Status Monitor program window or the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.
Note
When you call for service, it is very convenient to tell the service representative the display message.
Message | Meaning | Suggested solutions |
|
|
|
Authentication | The ID or password | Enter the correct ID or |
Failure | you entered is | password. |
| incorrect. |
|
|
|
|
Cancel? | Your machine’s | To cancel the fax job, |
Yes | memory has | press the OK button to |
| become full while | accept Yes. |
| trying to store an | If you want to send those |
| original into memory. | |
| pages that have been | |
|
| successfully stored, |
|
| press the OK button to |
|
| accept No. You should |
|
| send the remaining |
|
| pages later, when |
|
| memory is available. |
|
|
|
[COMM. Error] | The machine has a | Ask the sender to try |
| communication | again. |
| problem. |
|
|
|
|
Connection Error | Connection with the | Check the server settings |
| SMTP server failed. | and the network cable. |
|
|
|
Connection Failed | The protocol you | Check the protocol or |
| have entered is not | server port. |
| supported or server |
|
| port is wrong. |
|
|
|
|
Data Read Fail | Time expired while | Try again. |
Check USB Mem. | reading data. |
|
|
| |
|
|
|
Data Write Fail | Storing to the USB | Check the available USB |
Check USB Mem. | memory failed. | memory space. |
|
| |
|
|
|
Document Jam | The loaded original | Clear the jam. See page |
| has jammed in the | |
| ADF. |
|
|
|
|
Door Open | The front cover or | Close the cover until it |
| rear cover is not | locks into place. |
| securely latched. |
|
|
|
|
Message | Meaning | Suggested solutions |
|
|
|
Duplex Jam 0 | Paper has jammed | Clear the jam. See page |
Check Inside | during duplex | |
| printing. |
|
|
|
|
Duplex Jam 1 | Paper has jammed | Clear the jam. See page |
Open/Close Door | during duplex | |
| printing. |
|
|
|
|
Enter Again | You entered an | Enter the correct item |
| unavailable item. | again. |
|
|
|
File Access | Login to the network | Change the server |
Denied | server was | settings. |
| successful. |
|
| However, access to |
|
| the file on the |
|
| network server was |
|
| denied. |
|
|
|
|
File Name Exist | The file name you | Enter a different file |
| have entered | name. |
| already exists. |
|
|
|
|
File Name Over | The file names you | Delete unnecessary files. |
Limit | can use are from |
|
| doc001 to doc999. |
|
| However, all file |
|
| names are used |
|
| already. |
|
|
|
|
File Format | The selected file | Use the correct file |
Not Supported | format is not | format. |
supported. |
| |
|
| |
|
|
|
Fuser Door Open | The fuser door is not | Open the rear cover and |
| securely latched. | close the fuser door until |
|
| it locks into place. |
|
| For the location of the |
|
| fuser door, see |
|
| page 14.5. |
|
|
|
Group Not | You have tried to | Use a speed dial number |
Available | select a group | or dial a number |
| location number | manually using the |
| where only a single | number keypad. |
| location number can |
|
| be used, such as |
|
| when adding |
|
| locations for a |
|
| Multiple Send |
|
| operation. |
|
|
|
|
[Incompatible] | The machine has | The received fax data will |
| received a fax from | be deleted. |
| which is registered | Reconfirm junk fax setup, |
| as a junk fax.. | |
| see page 10.2. | |
|
| |
|
|
|
14.7 <Troubleshooting>