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Ricoh SP 3510DN, SP 3500N manual Troubleshooting

Models: SP 3510DN SP 3500N

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8. Troubleshooting

4.Select the name of the printer you are using, and then click [Add]. Check that the printer appears in the browser. If it does not, reinstall the driver.

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Ricoh SP 3510DN, SP 3500N manual Troubleshooting

Contents

Hardware Guide Operating InstructionsPage TABLE OF CONTENTS 2. Installing the Printer and Options3. Connecting the Printer 1. Guide to the Printer4. Configuration 7. Cleaning the Printer8. Troubleshooting 5. Paper and Other Media9. Removing Misfed Paper 10. AppendixIntroduction How to Read This Manual SymbolsModel-Specific Information CMC003Page Positions of WARNING and CAUTION labels Power Switch Symbols POWER ONPOWER OFF Type 1 ModelA Web browser must be installed in order to view the html manuals Manuals for This PrinterMedia differ according to manual List of Option p.139 SpecificationsOption List Referred to asOperating Instructions Reading the HTML Manuals That You Install on the ComputerReading the HTML Manuals on the CD-ROMs The system requirements for installing the manuals are as follows Page 1. Guide to the Printer Exterior Front ViewExterior Rear View Interior 1. Print CartridgeInterior CMC009Control Panel 1. Display Displays current printer status and error message2. Scroll Keys Press to move the cursor in each direction, step by step4. OK key 1. Guide to the Printer Installing the Printer 2. Installing the Printer and OptionsWhere to Put the Printer Space Required for Installation Environments to Avoid Unpacking Do not incinerate toner new or used or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame Lower the printer slowly and carefully to prevent trapping your hands Installing the Printer 3. Remove the protective materials attached on the printers exteriorWait until step 4 before removing the adhesive tape on the rear cover CMC015After printing envelopes, make sure the levers are pulled up Shake the print cartridge from side to side five or six times 2. Installing the Printer and Options CMC020CMC021 CMC022Installing the Printer 12. Carefully pull tray 1, and then pull out with both hands13. Remove the protective material attached inside the tray 14. Carefully push tray 1 straight into the printerTurning the Power On Make sure the power cable is plugged securely into the wall outlet Turn the power switch off when plugging and unplugging the power plug1. Plug in the power cable 2. Insert the plug of the power cord into the wall socket securelySelecting the Display Language Test Printing Installing Option Attaching Paper Feed UnitInstalling Option 1. Check the package contains Paper Feed Unit3. Remove the adhesive tape from the optional paper feed unit CMC030When moving the printer, remove the optional paper feed unit 3. Connecting the Printer Network ConnectionReading the LED Lamps 1. Yellow flashes when 100BASE-TX/RX or 10BASE-TX/RX is being used3. Connecting the Printer CMF062USB Connection USB Connection3. Connecting the Printer 4. Configuration Ethernet ConfigurationSpecifying an IP Address for IPv4 No DHCP If the DHCP setting is enabled, the IPv6 address obtainedIP Ad. DHCP XXXX XXXX XXXX XXXX XXXX XXXX Address 1 XXXX XXXX XXXX XXXX XXXX XXXXMenu Host Interface Receiving an IP Address for IPv4 Automatically DHCP Specifying an IP Address for IPv6 No DHCP Menu Host Interface Receiving an IP Address for IPv6 Automatically DHCP Menu Host Interface Setting the Ethernet Speed The use of this feature is recommended. To use it, select Auto SelectNetwork Setting Ethernet Speed Host Interface Network SettingMenu Host Interface 5. Paper and Other Media Paper and Other Medias Supported by This Printer5.51 to 14.02 inches in length 5. Paper and Other MediaPaper and Other Medias Supported by This Printer Setting the paper type Paper RecommendationsLoading Paper Storing PaperSpecifications of Paper Types Thick Paper Recycled Paper Description Paper Recommendations Description Fan envelopes, and then align their edges before loading Paper Not Supported by This Printer Print Area Paper Storage PrecautionsCMC043 Envelope 1. Print area 2. Feed direction 3. Approx. 4.2 mm 0.17 inches4. Approx. 4.2 mm 0.17 inches 5. Paper and Other MediaLoading Paper Loading Paper in TrayPlace the tray on a flat surface CMC046CMC047 CMC0484. Load the new paper stack print side down CMC049CMC050 CMC051To avoid paper jams, make sure the tray is securely inserted 1. Remove the tray 1 rear cover by pushing its center Loading paper longer than A42. Pull out tray 1 carefully with both hands 4. Lock the extender in the extended position 7. Load the new paper stack print side down Loading PaperCMC047 CMC060Page Setting a paper size using the control panel 9. Carefully push Tray 1 straight into the printerSpecifying custom size paper for Tray Paper sizes between 100 - 216 mm 3.94 - 8.50 inch in width and 148 - 356 mm 5.83 - 14.02 inch in length can be loaded in the tray Specifying a paper type for Tray 1 and Tray Loading Paper in the Bypass Tray 1. Open the bypass tray 5. Paper and Other MediaCMC073 CMC005Specifying standard size paper for the bypass tray Specifying custom size paper for the bypass tray When loading custom size or special paper, specify the paper size using the control panel or printer driver Specifying a paper type for the bypass tray The following example explains the loading procedure for tray Loading Paper in TrayMenu Paper Input Paper Input Paper Type1. Pull out tray 2 carefully with both hands 4. Load the new paper stack print side down CMC068CMC069 CMC070Loading Envelopes in Bypass Tray 6. Carefully push tray 2 straight into the printerCheck there is no air in the envelopes before loading 3. Adjust the side guides to the envelope width 4. Open the rear coverCMC076 CMC0775. Lower the green levers on both sides 6. Close the rear coverCMC079 CMC0805. Paper and Other Media 6. Replacing Consumables Replacing the Print CartridgeStore print cartridge in a cool dark place 6. Replacing Consumables1. If paper is loaded in the bypass tray, remove the paper and close the bypass tray Do not shake the removed print cartridge. Doing so can cause remaining toner to leak Even distribution of toner within the bottle improves print quality CMC083 7. Cleaning the Printer Cautions to Take When Cleaning1. Turn off the power Cleaning the Friction Pad and the Paper Feed Roller3. Pull out tray 1 carefully with both hands 4. Wipe the friction pad with a damp cloth If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative 8. Troubleshooting Error & Status Messages on the Control Panel8. Troubleshooting Reduce the size of the data, andThe paper size setting in the tray Error & Status Messages on the Control PanelPanel Indicator The printer cannot be used normally. Check thePrinter Does Not Print For details about printing the configuration page using control panelAre you using the correct Check the port connection setting is correct. For details aboutWhen the Printer is Directly Connected to a Computer via USB Cable WindowsMac OS 8. Troubleshooting Other Printing Problems The paper setting may not be correct. For example, althoughyou are using thick paper, the setting for thick paper may not Confirm that the paper is not curled or bent. Envelopes can beStatus Status Status Adjust the front end paper guide and both side paper guides to Make sure that the settings made on the printer driver match thefor the printer to process, so simply wait when printing such If you are using paper smaller than the paper size selected in theThe data is so large or complex that it takes time to process it Press the or key and select Energy Saver 2, andtemperature or humidity occurs, use this printer only after it has The setting of the paper may not be correct. For example, althoughThe backs of printed sheets are have become dirtied. Print several sheets until they come outcomes away from the paper, or Additional Troubleshooting notification was set using Web ImageWhen no date information is included If a supply was recently replaced or an option attached in8. Troubleshooting When Paper is Jammed 9. Removing Misfed PaperPage 7. Lifting the guide plate, remove the jammed paper carefully When Misfd BypssTray Appears 5. Lifting the guide plate, remove the jammed paper carefully When Misfd Dupl Unit Appears 1. Open the rear coverWhen Paper is Jammed 2. Remove the jammed paper carefully3. Close the rear cover CMC0905. Pull tray 1 out completely with both hands 6. Push the blue lever7. If there is jammed paper, carefully remove it 9. Removing Misfed Paper8. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops 12. Lifting the guide plate, remove the jammed paper carefully 9. Removing Misfed PaperCMC088 CMC097If the Printer is Not Going to Be Used for a Long Time 10. AppendixPreparing the Printer For a Long Period of Inactivity 4. Lower the levers with thumb fingers Using the Printer Again after it has been Inactive for a Long Period5. Close the front cover with both hands carefully 1. Plug in the power cable 5. Turn the power switch to On3. Pull up the levers with thumb fingers 4. Close the front cover with both hands carefullyMoving and Transporting the Printer Moving over a Short Distance Moving over a Long DistanceDo not remove the print cartridge when moving the printer Do not remove the print cartridge when moving the printer2. If Tray 2 is installed, remove it The interface cable is unplugged from the printerAll paper trays are empty 10. AppendixDisposal DisposalConsumables Print CartridgeSpecifications Main UnitLess than 20 seconds 23 C, 71.6 F 1 If tray 2 is installed, the height increases by 89 mm 3.5 inchesWidth Weight Type 11.4 kg 25.2 lb Type 12.4 kg 27.4 lb Noise Emission *1 Paper Feed Unit TK1080 Options10. Appendix Trademarks Microsoft Windows Server 2003 Enterprise Edition INDEX Remove misfed paper MEMO MEMO EN GB EN US M117-8504Page EN GB EN US M117-8504