Comes away from the paper, or | Ricoh SP 3510DN, SP 3500N manual

8. Troubleshooting

Status	Possible Causes, Descriptions, and Solutions

The toner is powdery and	Check if the levers are lowered. Raise the levers.
comes away from the paper, or
the printed image has a matt
appearance.

Printed envelopes come out	Check if thelevers are properly set.
creased.

If the problem cannot be solved, contact your sales or service representative.

118

Image 120

Ricoh SP 3510DN, SP 3500N manual Comes away from the paper, or

Contents

Hardware Guide Page Table of Contents 100 103106 107 119 121124 126 Introduction How to Read This Manual SymbolsThis manual uses the following symbols Model-Specific Information 120Page Positions of Warning and Caution labels Power Switch Symbols Manuals for This Printer List of Option Reading the Html Manuals That You Install on the Computer This section explains how to use Html format manualsOperating Instructions Reading the Html Manuals on the CD-ROMs Open the Html manuals that you installed Click the title of the manual you want to readPage Guide to the Printer Exterior Front View Exterior Rear View Interior Control Panel Control Panel Guide to the Printer Installing the Printer Where to Put the Printer Installing the Printer and Options Installing the Printer Unpacking Installing the Printer Do not touch the ID chip on the side of the print cartridge CMC015 Pull out the tape, and then remove the protective materials Make sure the levers are pulled up Remove the protective material attached inside the printer CMC020 Carefully pull tray 1, and then pull out with both hands Remove the protective material attached inside the trayCarefully push tray 1 straight into the printer Turning the Power On Pull out and raise the stop fence Plug in the power cable Turn the power switch to On Selecting the Display LanguagePress the Menu key Menu Language List/Test Print Config. Configuration page will be printed Test PrintingLanguage English Press the Menu key to return to the initial screen Installing Option Attaching Paper Feed Unit Check the package contains Paper Feed Unit CMC033 This chapter explains how to connect network and USB cables Network ConnectionConnect the Ethernet cable to the Ethernet port Reading the LED Lamps USB Connection Connecting the Printer Ethernet Configuration Dhcp Active Specifying an IP Address for IPv4 No Dhcp Host Interface Network Setting IPv4 Config IP AddressMenu Host Interface Press the or key to display DHCP, and then press the OK key Receiving an IP Address for IPv4 Automatically Dhcp Specifying an IP Address for IPv6 No Dhcp Active Address will be detected by the printer Press the or key to display IPv6, and then press the OK key Press the or key to display On, and then press the OK keyIPv6 Press the or key to display Off, and then press the OK key IPv6 Config Manual Address Receiving an IP Address for IPv6 Automatically DhcpManual Address Prefix Length Prefix Length 0 128 Press the or key to select On, and then press the OK key Setting the Ethernet Speed Router/HUB Printer 10Mbps100Mbps Auto Select Network Setting Ethernet Speed Paper and Other Medias Supported by This Printer 13.8 to 43.0 lb 80 g/m2, 20 lb Thick Paper Plain Paper 13.8 to 43.0 lb Thick Paper Plain Paper OHP Paper and Other Medias Supported by This Printer Paper Recommendations Loading PaperStoring Paper Types of Paper and Other Media Specifications of Paper Types A4, Legal 81/2 × 14 , Letter 81/2 × 28.0 lb M2 26.6 to 28.0 lbApproximately half that of plain paper Folio 81/4 × 13 , or 16K 195 × 267 mm Paper, Thick Paper 1, or Thick Paper Thick Paper 1, or Thick Paper Paper or Thick Paper Paper thicker than 160 g/m2 cannot be printed onto Print cartridges photo conductor unitSupported paper tray Bypass tray Down. Doing so may cause a malfunction It is recommended to place one sheet at a timeThem to stick together and result in a misfeed One by one Fan envelopes, and then align their edges before loading Paper Not Supported by This Printer Paper Storage Precautions Print AreaPrint area Feed direction Approx .2 mm 0.17 inches CMC044 Loading Paper Loading Paper in TrayPull out tray 1 carefully with both hands Place the tray on a flat surface Load the new paper stack print side down CMC052 Loading paper longer than A4 Remove the tray 1 rear cover by pushing its center Lock the extender in the extended position CMC060 CMC061 Setting a paper size using the control panel Menu Paper Input Paper Input Paper SizePaper Size Tray 1 Ppr Size Paper Size Tray 1 Ppr Size This example, Tray 1 is selected Tray 1 Ppr Size Custom SizeCustom Size mm Custom Size Horiz mm Specifying a paper type for Tray 1 and Tray Custom Size Vert mm Loading Paper in the Bypass Tray Paper Input Paper TypePaper Type Tray Tray Plain Paper Open the bypass tray Adjust the side guides to the paper width Specifying standard size paper for the bypass tray Specifying custom size paper for the bypass tray Paper Size Bypass Ppr Size Bypass Ppr Size Custom Size Specifying a paper type for the bypass tray Following example explains the loading procedure for tray Paper Type Bypass TrayBypass Tray Plain Paper Pull out tray 2 carefully with both hands CMC068 Following explains how to load envelopes into Bypass Tray Loading Envelopes in Bypass TrayCarefully push tray 2 straight into the printer Open the bypass tray Adjust the side guides to the envelope width Open the rear cover Lower the green levers on both sides Close the rear cover Paper and Other Media This chapter explains how to replace consumables Replacing the Print Cartridge Store print cartridge in a cool dark place CMC096 Replacing Consumables CMC097 CMC083 Cleaning the Printer This chapter explains how to clean the printer Cleaning the Friction Pad and the Paper Feed Roller Wipe the friction pad with a damp cloth 101 Cleaning the Printer Error & Status Messages on the Control Panel PanelPlease wait Then try the operation again Printing Misfeed TrayMisfd BypssTray Unit Representative Roller Representative Reset Tray Tray Printing Press the Job Reset key to Cancel printingPaper type setting Cartridge Panel Indicator Error on the control panel Printer Does Not Print Windows Mac OS 109 110 Other Printing Problems Paper, or between the paper guide both side Paper in the paper tray. Make sure there are no gapsPaper is either too thick or too thin Paper is bent or wrinkled. Use paper that have no bents or Then press the OK key Press the or key, and then select OnPrints to complete 113 Status Possible Causes, Descriptions, and Solutions Only add paper when there is none left in the trayPaper tray. Make sure there are no gaps Paper is static. Use paper that has been stored properly Right position Match the paper size. See p.67 Loading Paper Images are printed diagonallyTo the pages Match the paper size See p.67 Loading Paper Horizontal lines appear on Time until printing starts. To disable Energy Saver mode If the Data In indicator on the control panel is flashing,Just wait until it resumes System, and then press the OK key If the Alert indicator on the control panel lights up CleanCheck the paper settings of this printer Check the paper settings of the printer driver Comes away from the paper, or Additional Troubleshooting 120 When Paper is Jammed This chapter explains how to remove misfed paper 122 Lifting the guide plate, remove the jammed paper carefully When Misfd BypssTray Appears 125 When Misfd Dupl Unit Appears Remove the jammed paper carefully 127 Pull tray 1 out completely with both hands Push the blue leverPushing the blue lever lowers the duplex transport unit If there is jammed paper, carefully remove it CMC106 Lifting the guide plate, remove the jammed paper carefully Turn off the power switch Pull out the plug from the socket If the Printer is Not Going to Be Used for a Long TimePreparing the Printer For a Long Period of Inactivity Lower the levers with thumb fingers Close the front cover with both hands carefully Pull up the levers with thumb fingers 133 Moving and Transporting the Printer If you have removed Tray 2, reinstall it Moving over a Short DistanceMoving over a Long Distance Be sure to check the following points If Tray 2 is installed, remove it Disposal Consumables Print Cartridge Specifications Main Unit Dimensions Printer only trayNot extended 140 Specifications Options Fonts Trademarks Appendix Connecting the printer Guide to the printer Remove misfed paper 146 147 148 Page EN GB EN US M117-8504