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Ricoh SP 3510DN, SP 3500N manual Troubleshooting

Models: SP 3510DN SP 3500N

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8. Troubleshooting

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Ricoh SP 3510DN, SP 3500N manual Troubleshooting

Contents

Hardware Guide Operating InstructionsPage 3. Connecting the Printer TABLE OF CONTENTS2. Installing the Printer and Options 1. Guide to the Printer8. Troubleshooting 4. Configuration7. Cleaning the Printer 5. Paper and Other Media9. Removing Misfed Paper 10. AppendixIntroduction How to Read This Manual SymbolsModel-Specific Information CMC003Page Positions of WARNING and CAUTION labels POWER OFF Power Switch SymbolsPOWER ON Type 1 ModelMedia differ according to manual Manuals for This PrinterA Web browser must be installed in order to view the html manuals Option List List of Optionp.139 Specifications Referred to asReading the HTML Manuals on the CD-ROMs Reading the HTML Manuals That You Install on the ComputerOperating Instructions The system requirements for installing the manuals are as follows Page 1. Guide to the Printer Exterior Front ViewExterior Rear View Interior Interior1. Print Cartridge CMC0092. Scroll Keys Control Panel1. Display Displays current printer status and error message Press to move the cursor in each direction, step by step4. OK key 1. Guide to the Printer Where to Put the Printer 2. Installing the Printer and OptionsInstalling the Printer Space Required for Installation Environments to Avoid Unpacking Do not incinerate toner new or used or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame Lower the printer slowly and carefully to prevent trapping your hands Wait until step 4 before removing the adhesive tape on the rear cover Installing the Printer3. Remove the protective materials attached on the printers exterior CMC015After printing envelopes, make sure the levers are pulled up Shake the print cartridge from side to side five or six times CMC021 2. Installing the Printer and OptionsCMC020 CMC02213. Remove the protective material attached inside the tray Installing the Printer12. Carefully pull tray 1, and then pull out with both hands 14. Carefully push tray 1 straight into the printerTurning the Power On 1. Plug in the power cable Make sure the power cable is plugged securely into the wall outletTurn the power switch off when plugging and unplugging the power plug 2. Insert the plug of the power cord into the wall socket securelySelecting the Display Language Test Printing Installing Option Attaching Paper Feed Unit3. Remove the adhesive tape from the optional paper feed unit Installing Option1. Check the package contains Paper Feed Unit CMC030When moving the printer, remove the optional paper feed unit 3. Connecting the Printer Network Connection3. Connecting the Printer Reading the LED Lamps1. Yellow flashes when 100BASE-TX/RX or 10BASE-TX/RX is being used CMF062USB Connection USB Connection3. Connecting the Printer 4. Configuration Ethernet ConfigurationIP Ad. DHCP XXXX XXXX XXXX XXXX XXXX XXXX Specifying an IP Address for IPv4 No DHCPIf the DHCP setting is enabled, the IPv6 address obtained Address 1 XXXX XXXX XXXX XXXX XXXX XXXXMenu Host Interface Receiving an IP Address for IPv4 Automatically DHCP Specifying an IP Address for IPv6 No DHCP Menu Host Interface Receiving an IP Address for IPv6 Automatically DHCP Menu Host Interface Setting the Ethernet Speed The use of this feature is recommended. To use it, select Auto SelectMenu Host Interface Host Interface Network SettingNetwork Setting Ethernet Speed 5. Paper and Other Media Paper and Other Medias Supported by This Printer5.51 to 14.02 inches in length 5. Paper and Other MediaPaper and Other Medias Supported by This Printer Loading Paper Setting the paper typePaper Recommendations Storing PaperSpecifications of Paper Types Thick Paper Recycled Paper Description Paper Recommendations Description Fan envelopes, and then align their edges before loading Paper Not Supported by This Printer CMC043 Paper Storage PrecautionsPrint Area 4. Approx. 4.2 mm 0.17 inches Envelope1. Print area 2. Feed direction 3. Approx. 4.2 mm 0.17 inches 5. Paper and Other MediaLoading Paper Loading Paper in TrayCMC047 Place the tray on a flat surfaceCMC046 CMC048CMC050 4. Load the new paper stack print side downCMC049 CMC051To avoid paper jams, make sure the tray is securely inserted 2. Pull out tray 1 carefully with both hands Loading paper longer than A41. Remove the tray 1 rear cover by pushing its center 4. Lock the extender in the extended position CMC047 7. Load the new paper stack print side downLoading Paper CMC060Page Setting a paper size using the control panel 9. Carefully push Tray 1 straight into the printerSpecifying custom size paper for Tray Paper sizes between 100 - 216 mm 3.94 - 8.50 inch in width and 148 - 356 mm 5.83 - 14.02 inch in length can be loaded in the tray Specifying a paper type for Tray 1 and Tray Loading Paper in the Bypass Tray CMC073 1. Open the bypass tray5. Paper and Other Media CMC005Specifying standard size paper for the bypass tray Specifying custom size paper for the bypass tray When loading custom size or special paper, specify the paper size using the control panel or printer driver Specifying a paper type for the bypass tray Menu Paper Input The following example explains the loading procedure for trayLoading Paper in Tray Paper Input Paper Type1. Pull out tray 2 carefully with both hands CMC069 4. Load the new paper stack print side downCMC068 CMC070Loading Envelopes in Bypass Tray 6. Carefully push tray 2 straight into the printerCheck there is no air in the envelopes before loading CMC076 3. Adjust the side guides to the envelope width4. Open the rear cover CMC077CMC079 5. Lower the green levers on both sides6. Close the rear cover CMC0805. Paper and Other Media 6. Replacing Consumables Replacing the Print CartridgeStore print cartridge in a cool dark place 6. Replacing Consumables1. If paper is loaded in the bypass tray, remove the paper and close the bypass tray Do not shake the removed print cartridge. Doing so can cause remaining toner to leak Even distribution of toner within the bottle improves print quality CMC083 7. Cleaning the Printer Cautions to Take When Cleaning3. Pull out tray 1 carefully with both hands Cleaning the Friction Pad and the Paper Feed Roller1. Turn off the power 4. Wipe the friction pad with a damp cloth If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative 8. Troubleshooting Error & Status Messages on the Control Panel8. Troubleshooting Reduce the size of the data, andThe paper size setting in the tray Error & Status Messages on the Control PanelPanel Indicator The printer cannot be used normally. Check theAre you using the correct Printer Does Not PrintFor details about printing the configuration page using control panel Check the port connection setting is correct. For details aboutWhen the Printer is Directly Connected to a Computer via USB Cable WindowsMac OS 8. Troubleshooting you are using thick paper, the setting for thick paper may not Other Printing ProblemsThe paper setting may not be correct. For example, although Confirm that the paper is not curled or bent. Envelopes can beStatus Status Status Adjust the front end paper guide and both side paper guides to Make sure that the settings made on the printer driver match theThe data is so large or complex that it takes time to process it for the printer to process, so simply wait when printing suchIf you are using paper smaller than the paper size selected in the Press the or key and select Energy Saver 2, andThe backs of printed sheets are The setting of the paper may not be correct. For example, althoughtemperature or humidity occurs, use this printer only after it has have become dirtied. Print several sheets until they come outcomes away from the paper, or When no date information is included Additional Troubleshootingnotification was set using Web Image If a supply was recently replaced or an option attached in8. Troubleshooting When Paper is Jammed 9. Removing Misfed PaperPage 7. Lifting the guide plate, remove the jammed paper carefully When Misfd BypssTray Appears 5. Lifting the guide plate, remove the jammed paper carefully When Misfd Dupl Unit Appears 1. Open the rear cover3. Close the rear cover When Paper is Jammed2. Remove the jammed paper carefully CMC0907. If there is jammed paper, carefully remove it 5. Pull tray 1 out completely with both hands6. Push the blue lever 9. Removing Misfed Paper8. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops CMC088 12. Lifting the guide plate, remove the jammed paper carefully9. Removing Misfed Paper CMC097Preparing the Printer For a Long Period of Inactivity 10. AppendixIf the Printer is Not Going to Be Used for a Long Time 5. Close the front cover with both hands carefully Using the Printer Again after it has been Inactive for a Long Period4. Lower the levers with thumb fingers 3. Pull up the levers with thumb fingers 1. Plug in the power cable5. Turn the power switch to On 4. Close the front cover with both hands carefullyMoving and Transporting the Printer Do not remove the print cartridge when moving the printer Moving over a Short DistanceMoving over a Long Distance Do not remove the print cartridge when moving the printerAll paper trays are empty 2. If Tray 2 is installed, remove itThe interface cable is unplugged from the printer 10. AppendixDisposal DisposalConsumables Print CartridgeSpecifications Main UnitWidth 1 If tray 2 is installed, the height increases by 89 mm 3.5 inchesLess than 20 seconds 23 C, 71.6 F Weight Type 11.4 kg 25.2 lb Type 12.4 kg 27.4 lb Noise Emission *1 10. Appendix OptionsPaper Feed Unit TK1080 Trademarks Microsoft Windows Server 2003 Enterprise Edition INDEX Remove misfed paper MEMO MEMO EN GB EN US M117-8504Page EN GB EN US M117-8504