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Ricoh SP 3500N, SP 3510DN manual Other Printing Problems

Models: SP 3510DN SP 3500N

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	Other Printing Problems

Other Printing Problems

Status	Possible Causes, Descriptions, and Solutions

Toner smears appear on the	• The paper setting may not be correct. For example, although
print side of the page.	you are using thick paper, the setting for thick paper may not
	be set.
	Check the printer driver's paper settings.
	See the printer driver Help.
	• Confirm that the paper is not curled or bent. Envelopes can be
	curled easily. Flatten paper before loading.
	See p.53 "Paper and Other Media".

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Image 113

Ricoh SP 3500N, SP 3510DN manual Other Printing Problems, The paper setting may not be correct. For example, although

Contents

Operating Instructions Hardware GuidePage 2. Installing the Printer and Options TABLE OF CONTENTS3. Connecting the Printer 1. Guide to the Printer7. Cleaning the Printer 4. Configuration8. Troubleshooting 5. Paper and Other Media10. Appendix 9. Removing Misfed PaperIntroduction Symbols How to Read This ManualCMC003 Model-Specific InformationPage Positions of WARNING and CAUTION labels POWER ON Power Switch SymbolsPOWER OFF Type 1 ModelMedia differ according to manual Manuals for This PrinterA Web browser must be installed in order to view the html manuals p.139 Specifications List of OptionOption List Referred to asReading the HTML Manuals on the CD-ROMs Reading the HTML Manuals That You Install on the ComputerOperating Instructions The system requirements for installing the manuals are as follows Page Exterior Front View 1. Guide to the PrinterExterior Rear View 1. Print Cartridge InteriorInterior CMC0091. Display Displays current printer status and error message Control Panel2. Scroll Keys Press to move the cursor in each direction, step by step4. OK key 1. Guide to the Printer Where to Put the Printer 2. Installing the Printer and OptionsInstalling the Printer Space Required for Installation Environments to Avoid Unpacking Do not incinerate toner new or used or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame Lower the printer slowly and carefully to prevent trapping your hands 3. Remove the protective materials attached on the printers exterior Installing the PrinterWait until step 4 before removing the adhesive tape on the rear cover CMC015After printing envelopes, make sure the levers are pulled up Shake the print cartridge from side to side five or six times CMC020 2. Installing the Printer and OptionsCMC021 CMC02212. Carefully pull tray 1, and then pull out with both hands Installing the Printer13. Remove the protective material attached inside the tray 14. Carefully push tray 1 straight into the printerTurning the Power On Turn the power switch off when plugging and unplugging the power plug Make sure the power cable is plugged securely into the wall outlet1. Plug in the power cable 2. Insert the plug of the power cord into the wall socket securelySelecting the Display Language Test Printing Attaching Paper Feed Unit Installing Option1. Check the package contains Paper Feed Unit Installing Option3. Remove the adhesive tape from the optional paper feed unit CMC030When moving the printer, remove the optional paper feed unit Network Connection 3. Connecting the Printer1. Yellow flashes when 100BASE-TX/RX or 10BASE-TX/RX is being used Reading the LED Lamps3. Connecting the Printer CMF062USB Connection USB Connection3. Connecting the Printer Ethernet Configuration 4. ConfigurationIf the DHCP setting is enabled, the IPv6 address obtained Specifying an IP Address for IPv4 No DHCPIP Ad. DHCP XXXX XXXX XXXX XXXX XXXX XXXX Address 1 XXXX XXXX XXXX XXXX XXXX XXXXMenu Host Interface Receiving an IP Address for IPv4 Automatically DHCP Specifying an IP Address for IPv6 No DHCP Menu Host Interface Receiving an IP Address for IPv6 Automatically DHCP Menu Host Interface The use of this feature is recommended. To use it, select Auto Select Setting the Ethernet SpeedMenu Host Interface Host Interface Network SettingNetwork Setting Ethernet Speed Paper and Other Medias Supported by This Printer 5. Paper and Other Media5. Paper and Other Media 5.51 to 14.02 inches in lengthPaper and Other Medias Supported by This Printer Paper Recommendations Setting the paper typeLoading Paper Storing PaperSpecifications of Paper Types Thick Paper Recycled Paper Description Paper Recommendations Description Fan envelopes, and then align their edges before loading Paper Not Supported by This Printer CMC043 Paper Storage PrecautionsPrint Area 1. Print area 2. Feed direction 3. Approx. 4.2 mm 0.17 inches Envelope4. Approx. 4.2 mm 0.17 inches 5. Paper and Other MediaLoading Paper in Tray Loading PaperCMC046 Place the tray on a flat surfaceCMC047 CMC048CMC049 4. Load the new paper stack print side downCMC050 CMC051To avoid paper jams, make sure the tray is securely inserted 2. Pull out tray 1 carefully with both hands Loading paper longer than A41. Remove the tray 1 rear cover by pushing its center 4. Lock the extender in the extended position Loading Paper 7. Load the new paper stack print side downCMC047 CMC060Page 9. Carefully push Tray 1 straight into the printer Setting a paper size using the control panelSpecifying custom size paper for Tray Paper sizes between 100 - 216 mm 3.94 - 8.50 inch in width and 148 - 356 mm 5.83 - 14.02 inch in length can be loaded in the tray Specifying a paper type for Tray 1 and Tray Loading Paper in the Bypass Tray 5. Paper and Other Media 1. Open the bypass trayCMC073 CMC005Specifying standard size paper for the bypass tray Specifying custom size paper for the bypass tray When loading custom size or special paper, specify the paper size using the control panel or printer driver Specifying a paper type for the bypass tray Loading Paper in Tray The following example explains the loading procedure for trayMenu Paper Input Paper Input Paper Type1. Pull out tray 2 carefully with both hands CMC068 4. Load the new paper stack print side downCMC069 CMC0706. Carefully push tray 2 straight into the printer Loading Envelopes in Bypass TrayCheck there is no air in the envelopes before loading 4. Open the rear cover 3. Adjust the side guides to the envelope widthCMC076 CMC0776. Close the rear cover 5. Lower the green levers on both sidesCMC079 CMC0805. Paper and Other Media Replacing the Print Cartridge 6. Replacing Consumables6. Replacing Consumables Store print cartridge in a cool dark place1. If paper is loaded in the bypass tray, remove the paper and close the bypass tray Do not shake the removed print cartridge. Doing so can cause remaining toner to leak Even distribution of toner within the bottle improves print quality CMC083 Cautions to Take When Cleaning 7. Cleaning the Printer3. Pull out tray 1 carefully with both hands Cleaning the Friction Pad and the Paper Feed Roller1. Turn off the power 4. Wipe the friction pad with a damp cloth If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative Error & Status Messages on the Control Panel 8. TroubleshootingReduce the size of the data, and 8. TroubleshootingError & Status Messages on the Control Panel The paper size setting in the trayThe printer cannot be used normally. Check the Panel IndicatorFor details about printing the configuration page using control panel Printer Does Not PrintAre you using the correct Check the port connection setting is correct. For details aboutWindows When the Printer is Directly Connected to a Computer via USB CableMac OS 8. Troubleshooting The paper setting may not be correct. For example, although Other Printing Problemsyou are using thick paper, the setting for thick paper may not Confirm that the paper is not curled or bent. Envelopes can beStatus Status Status Make sure that the settings made on the printer driver match the Adjust the front end paper guide and both side paper guides toIf you are using paper smaller than the paper size selected in the for the printer to process, so simply wait when printing suchThe data is so large or complex that it takes time to process it Press the or key and select Energy Saver 2, andThe setting of the paper may not be correct. For example, although temperature or humidity occurs, use this printer only after it hasThe backs of printed sheets are have become dirtied. Print several sheets until they come outcomes away from the paper, or notification was set using Web Image Additional TroubleshootingWhen no date information is included If a supply was recently replaced or an option attached in8. Troubleshooting 9. Removing Misfed Paper When Paper is JammedPage 7. Lifting the guide plate, remove the jammed paper carefully When Misfd BypssTray Appears 5. Lifting the guide plate, remove the jammed paper carefully 1. Open the rear cover When Misfd Dupl Unit Appears2. Remove the jammed paper carefully When Paper is Jammed3. Close the rear cover CMC0906. Push the blue lever 5. Pull tray 1 out completely with both hands7. If there is jammed paper, carefully remove it 9. Removing Misfed Paper8. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops 9. Removing Misfed Paper 12. Lifting the guide plate, remove the jammed paper carefullyCMC088 CMC097Preparing the Printer For a Long Period of Inactivity 10. AppendixIf the Printer is Not Going to Be Used for a Long Time 5. Close the front cover with both hands carefully Using the Printer Again after it has been Inactive for a Long Period4. Lower the levers with thumb fingers 5. Turn the power switch to On 1. Plug in the power cable3. Pull up the levers with thumb fingers 4. Close the front cover with both hands carefullyMoving and Transporting the Printer Moving over a Long Distance Moving over a Short DistanceDo not remove the print cartridge when moving the printer Do not remove the print cartridge when moving the printerThe interface cable is unplugged from the printer 2. If Tray 2 is installed, remove itAll paper trays are empty 10. AppendixDisposal DisposalPrint Cartridge ConsumablesMain Unit SpecificationsWidth 1 If tray 2 is installed, the height increases by 89 mm 3.5 inchesLess than 20 seconds 23 C, 71.6 F Weight Type 11.4 kg 25.2 lb Type 12.4 kg 27.4 lb Noise Emission *1 10. Appendix OptionsPaper Feed Unit TK1080 Trademarks Microsoft Windows Server 2003 Enterprise Edition INDEX Remove misfed paper MEMO EN GB EN US M117-8504 MEMOPage EN GB EN US M117-8504