Ricoh SP 3510DN, SP 3500N manual Status

8. Troubleshooting

Status		Possible Causes, Descriptions, and Solutions
Paper jams occur frequently.	•	Number of paper set in the tray exceeds the limit. Confirm that
		the top of the stack is not higher than the limit mark inside the
		tray.
		See p.67 "Loading Paper".
	•	There may be a gap between the front end paper guide and
		the paper, or between the paper guide both side and the
		paper in the paper tray. Make sure there are no gaps.
		See p.67 "Loading Paper".
	• Paper is either too thick or too thin.
		See p.53 "Paper and Other Media".
	• Paper is bent or wrinkled. Use paper that have no bents or
		wrinkles.
		See p.53 "Paper and Other Media".
	•	Paper has already been printed on.
		See p.53 "Paper and Other Media".
	•	Paper is damp. Use paper that has been stored properly.
		See p.53 "Paper and Other Media".
	• The friction pad or paper feed roller may be dirty. Clean the
		pertinent section as necessary.
		See p.100 "Cleaning the Friction Pad and the Paper Feed
		Roller".
	• The paper setting may not be correct. For example, although
		you are using thick paper, the setting for thick paper may not
		be set.
		Check the printer driver's paper settings.
		See the printer driver Help.
Prints fall behind the machine	•	Raise the appropriate stop fence (forward fence for A4, rear
when they are output.		fence for legal size prints).
		See, p.15 "Exterior: Front View".

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