Troubleshooting Tips, Troubleshooting Chart | Runco VX-50d, VX-40d

Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the VX-40d/-50d/-60d/-80d. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom		Possible Cause(s)		Solution

The projector does not turn	•	The	•	Ensure that the
on after initial installation.		VX-40d/-50d/-60d/-80d is		VX-40d/-50d/-60d/-80d is
		not plugged in or the AC		plugged in and that the AC
		outlet is not active.		outlet is active.
	• The DHD Controller is not		• Ensure that the DHD
		plugged in or the AC outlet		Controller is plugged in
		is not active.		and that the AC outlet is
				active.
	•	The remote control	•	Replace the batteries.
		batteries have run out.
	• The serial connection from		• Ensure that the RS-232
		the DHD Controller to the		output from the DHD
		VX-40d/-50d/-60d/-80d is		Controller is properly
		incorrect.		connected to the RS-232C
				input on the
				VX-40d/-50d/-60d/-80d
				(see Figure 3-8).

The projector and DHD	•	Lens cover is on or shutter	• Ensure that the lens cover
Controller are both on, but		is closed.		is off and the shutter is
there is no picture and				open.
on-screen menus do not	•	Lamp failed to ignite.	• Ensure that the lamp door
appear.				is closed. If it is and the
				problem persists, replace
				the lamp.
	• Faulty or incorrect video		• Ensure that the DVI and/or
		connection between the		RGBHV outputs from the
		DHD Controller and the		DHD Controller are
		VX-40d/-50d/-60d/-80d.		properly connected to the
				video inputs on the
				VX-40d/-50d/-60d/-80d
				(see Figure 3-8).
	•	Incorrect input source	• Choose the correct input
		selection.		source on the projector
				(refer to Selecting the
				Input Source on
				page 36).
	•	Display Device input	• Set the Display Device
		source is set to RGB, DHD		input source to DVI/HDMI
		Controller input is set to		or use a different input on
		DVI 1 or DVI 2 and DVI		the DHD Controller for the
		source is		encrypted source material.
		HDCP-encrypted.

5.3

Troubleshooting Tips

Runco VX-40d/-50d/-60d/-80d Owner’s Operating Manual

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Runco VX-50d, VX-40d, VX-80d, VX-60d manual Troubleshooting Tips, Troubleshooting Chart, Symptom Possible Causes Solution

Contents

VX-40d / VX-50d VX-60d / VX-80d Page For Projectors, Video Processors and Controllers TWO Year Limited Warranty Effective Warranty Date Runco INTERNATIONAL, INC Safety Precautions Table of Contents Install Projector Stand CineWide with AutoScope, Floor-Mount Specifications Maintenance and TroubleshootingOperation Serial Communications Table of Contents List of Figures Xii About This Manual Certain features Using This ManualSignificance. They also provide supplemental information Degrade performance or cause a malfunction Description, Features and Benefits Runco Optional Accessories VX-40d/-50d/-60d/-80d Top/Rear/Front View VX-40d/-50d/-60d/ -80d at a Glance VX-40d/-50d/-60d/ -80d Input Panel Rear Foot Stationary Power Input 100 to 240 VAC RS232 OUT Not used RS422 Not used Gpio Not used RS232Input 3 Video / Input 4 S-Video Input 2 DVI Focus VX-40d/-50d/-60d/ -80d Rear-Panel KeypadZoom VX-40d/-50d/-60d/-80d has its own internal menu system Input 1 BNC Menu Navigation ButtonsHelp Exit DHD Controller Front Panel DHD Controller Front Panel Outputs DHD Controller Rear Panel Component Video RCA connectors HD1 / HD2 Analog BNC connectorsInputs 3. DVI 1 / DVI 2 Digital Video 1 / S-VIDEO DHD Controller Remote Control Cursor Buttons On / OFFFor more information about aspect ratios, refer to Table Video Aspect Ratio Selection Buttons Memory Preset Buttons ISF NT NightANA Anamorphic 4X3 Standard 43 Controls and Functions Installation Installation Overview Quick SetupInstallation specialist Step Procedure For Details, Refer to Projector Installation Options Installation ConsiderationsInstallation Type Ambient Light Throw Ratio Throw Distance Range VX-40d/-50d Lens Options and Throw RatiosLens Option Note Throw Dist Minimum Maximum Lens Option Note Throw Dist Screen Width Minimum Maximum VX-60d/-80d Lens Options and Throw Ratios Position Vertical and Horizontal Screen center are aligned with each other Horizontal Lens Shift Folded Optics Lens Assembly Front View Installing the Projection Lens Fixed CineWide Are both fully assembled Installing the Optional CineWide Lens MountAutoScope or Base Plate AutoScope stand used for floor-mounted projector Mounting VX-40d/-50d/-60d/ -80d Adjusting the ProjectionFloor Mounting Ceiling Mounting Connecting the DHD Controller to VX-40d/-50d/-60d/-80d Connector Panel Access Connecting Source 10. Digital DTV RGB or Component Video Connections Digital DTV RGB or Component Video Connections See Figure 11. Analog RGB Connections Analog Computer RGB Connections See Figure 12. Composite, S-Video and Component Video Connections Composite/S-Video/Component Video Connections See Figure RS-232 Controller Connecting 12-VoltConnection Trigger Outputs to Input voltage to the AutoScope lens motor must be between Connecting to AC Power Selecting the Input Source Turning on the PowerYou must enter a passcode to access the Service menu Focus Zoom Vertical and Horizontal Lens Shift Adjusting the Picture Orientation Primary Lens Adjustments Assembly to Lens Motor Installing and Adjusting the CineWide Anamorphic LensCarriage Plate CineWide With AutoScope or Base Horizontal Position X Adjustment Too Low Correct position Too High Geometry Wrong Position Correct Position Calibrating Projector Inputs Main TheaterMaster Remote 1. Power Button Control Functions Navigating the Projector Menus Are disabledChannel Setup 17. Copying a Channel You cannot use Auto Setup with a locked channel. Copy Auto Setup Native aspect ratio is with the primary lens only. With an 18. Resize Presets No Resizing Installation Recommended see below Adjust Pixel Tracking before Pixel PhaseValues shown represent where the approximate center On an internal grayscale test pattern Input Levels are not applicable to DVI InputExperienced technicians use the Input Levels submenu Uncheck this item before exiting this menu There must be at least two consecutive white pixels present Originally expected may no longer be possible Working With the Lamp Intensity value is not the actual lumen output, but rather a More easily maintained as the lamp ages Installation Operation Using the On-Screen Menus Service ISF PresetsInput Source Aspect Ratio Input Source Main MenuAspect Ratio HD Pass Thru 1 HD Pass Thru Remote Aspect Ratio Control Description Key Aspect Ratio Settings Picture Brightness Contrast Color Tint Sharpness Picture Typical Pluge Pattern for Adjusting Brightness Gray Yellow Cyan Green Magenta Red Blue Gray Yellow Cyan Green Magenta Red Blue Input Position Left/Right Up/Down Width Height Overscan ResolutionInput Position ISF Presets ISF Night ISF Day Custom Save Factory Default ISF PresetsInformation Serial Number Hardware Firmware 0002.003A Date Mar 15 Calibration You must enter a passcode to access the Calibration menu Operation Input Names Restore Composite Video Component SD Service Tip Auto ADC Bandwidth Auto YPbPr Input ResolutionHD/RGB 1 and HD/RGB 2 Color Space Select Auto, RGB or YUV Operation Removing the Lamp Door Lamp and Filter Replacement Removing the Lamp Lamp is accurate Recording the Serial Number of a New Lamp Removing the Primary Lens Lens Replacement Symptom Possible Causes Solution Troubleshooting TipsTroubleshooting Chart Power down the projector Code Description General VX-40d/-50d/-60d/-80d Error CodesError Codes Code Description Lamp Failures Power and Cooling Panel Driver and Formatter Code Description Tipm Image ProcessorBuilt-In Keypad Code Description Miscellaneous Serial Command Syntax RS-232 Connection and Port ConfigurationSerial Commands Command VIRTUAL235 YES Aspect Ratio Commands Image Preset Commands Output Shift Commands Value Description Min/max Stored? Input Position Commands Bkgnd Serial Communications VX-40d/-50d/-60d/-80d Specifications VX-40d/-50d/-60d/ -80d Specifications Industry-Standard Specifications Home Theater Calibration SpecificationsPower Requirements VX-40d/-60d VX-50d/-80d Weight without lens DimensionsLimited Warranty Specifications are subject to change without notice DHD Controller Specifications DHD Controller Specifications VX-40d/-50d/-60d/-80d Dimensions VX-40d/-50d/-60d/ -80d Dimensions Specifications Page Runco CL-810 Owner’s Operating Manual