Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the VX-40d/-50d/-60d/-80d. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

 

Possible Cause(s)

 

Solution

 

 

 

 

 

The projector does not turn

The

Ensure that the

on after initial installation.

 

VX-40d/-50d/-60d/-80d is

 

VX-40d/-50d/-60d/-80d is

 

 

not plugged in or the AC

 

plugged in and that the AC

 

 

outlet is not active.

 

outlet is active.

 

• The DHD Controller is not

• Ensure that the DHD

 

 

plugged in or the AC outlet

 

Controller is plugged in

 

 

is not active.

 

and that the AC outlet is

 

 

 

 

active.

 

The remote control

Replace the batteries.

 

 

batteries have run out.

 

 

 

• The serial connection from

• Ensure that the RS-232

 

 

the DHD Controller to the

 

output from the DHD

 

 

VX-40d/-50d/-60d/-80d is

 

Controller is properly

 

 

incorrect.

 

connected to the RS-232C

 

 

 

 

input on the

 

 

 

 

VX-40d/-50d/-60d/-80d

 

 

 

 

(see Figure 3-8).

 

 

 

 

The projector and DHD

Lens cover is on or shutter

• Ensure that the lens cover

Controller are both on, but

 

is closed.

 

is off and the shutter is

there is no picture and

 

 

 

open.

on-screen menus do not

Lamp failed to ignite.

• Ensure that the lamp door

appear.

 

 

 

is closed. If it is and the

 

 

 

 

problem persists, replace

 

 

 

 

the lamp.

 

• Faulty or incorrect video

• Ensure that the DVI and/or

 

 

connection between the

 

RGBHV outputs from the

 

 

DHD Controller and the

 

DHD Controller are

 

 

VX-40d/-50d/-60d/-80d.

 

properly connected to the

 

 

 

 

video inputs on the

 

 

 

 

VX-40d/-50d/-60d/-80d

 

 

 

 

(see Figure 3-8).

 

Incorrect input source

• Choose the correct input

 

 

selection.

 

source on the projector

 

 

 

 

(refer to Selecting the

 

 

 

 

Input Source on

 

 

 

 

page 36).

 

Display Device input

• Set the Display Device

 

 

source is set to RGB, DHD

 

input source to DVI/HDMI

 

 

Controller input is set to

 

or use a different input on

 

 

DVI 1 or DVI 2 and DVI

 

the DHD Controller for the

 

 

source is

 

encrypted source material.

 

 

HDCP-encrypted.

 

 

 

 

 

 

 

5.3

Troubleshooting Tips

Runco VX-40d/-50d/-60d/-80d Owner’s Operating Manual

77

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Runco VX-50d, VX-40d, VX-80d, VX-60d manual Troubleshooting Tips, Troubleshooting Chart, Symptom Possible Causes Solution