Samsung 870D, 1670D, SRD-850D, SRD-830D, SRD-1650D, SRD-1630D Troubleshooting, appendix

appendix

Troubleshooting

Symptom	Countermeasures
The system does not turn on and the indicator on the	 Check if the power supply system is properly connected.
front panel does not work at all.	 Check the system for the input voltage from the power source.
	 If the problem persists even after you have taken the above actions,
	check the power supplier and replace it with a new one if neccessary.
Some channels display just a black screen even if	 Check if the camera connected to the system properly displays the
they receive video sources.	image. Sometimes, this problem may occur on a camera that is not
	properly connected to the video source.
	 Check if the camera is properly supplied with power.
	 Sometimes, this problem may occur on a channel with weak video
	signal from a video distributor that is connected to multiple systems. In
	this case, input the video source of the camera directly into the DVR.
	This may find the cause and solve the problem.
If I press the [REC] button on the front panel, the	 Check if there is a free space on the HDD for the recording.
REC indicator does not flash, nor the player start	 Check if the record mode is set to ON in the record mode setting.
recording.
The screen displays the logo image repeatedly.	 This may occur from a problem with the main board, or the related
	software is corrupt.
	Contact the nearest service center for more information.
The Channel button does not work on the Live	 The Channel button does not work if the current screen is in the event
screen.	monitoring mode.
	In the event monitoring screen, press the [ALARM] button to exit the
	screen and select a channel.
The cursor will not move to the Start button when I	 Check if the channel and the date that you want to play are marked
start the calendar search.	with the V symbol.
	Both channel and date should be checked before you can start playing
	with the Start button.
When the alarm sounds, I press the [ALARM] button	 Press the [MENU] button on the front panel to release the alarm in the
on the front panel to release the alarm but it does	following way:
not work. The alarm persists and I could not set it off	1) To release the event monitoring mode : Monitoring Mode – set the
in any way.	duration of the event monitoring to Off.
	2) To release the alarm sound : Event Record Mode - Alarm (Motion
	Detection/Video Loss) – deactivate the alarm sound.
	3) To release the event : Event Record Mode - Alarm (Motion Detection/
	Video Loss) – set the mode to Off.
No response is made even if I press the [PTZ] button	 Menu  Camera  Check if the current protocols and other settings
on the Live screen.	in the PTZ device are properly configured according to the PTZ camera.

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