Troubleshooting, Clearing document jams

14 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Solving other problems

Clearing document jams

When an original jams while passing through the ADF, Document Jam appears on the display.

1Remove any remaining pages from the ADF.

2Open the ADF cover.

1 ADF cover

3Pull the jammed paper gently out of the ADF.

4Close the ADF cover. Then load the removed pages, if any, back into the ADF.

Note

• To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

Exit misfeed

1Open the scanner lid.

2Turn the release knob to the direction as shown to remove the misfed paper from the document output tray.

1 release knob

2 scanner lid

3Close the scanner lid. Then load the removed pages back into the ADF.

14.1 <Troubleshooting>

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Samsung CLX-3160 manual Troubleshooting, Clearing document jams, Exit misfeed

Contents

Page Page Contact Samsung World Wide Country Customer Care Center Web Site Contents Basic printing Fax setup CLX-3160FN onlyUsing USB flash memory Scanning Troubleshooting Ordering supplies and accessoriesMaintenance Specifications Important Precautions and Safety Information Canadian Radio Interference Regulations FCC Information to the User Declaration of Conformity European Countries You should also know that Xii Introduction Special featuresFeatures CLX-3160N CLX-3160FN See the Software Section Printer overview Front view Rear view Control panel overviewCLX-3160FN Clears/cancels the copy options, such as the darkness,Color Start Starts a job in Color mode Memory or search for stored fax numbers or email addresses Setting, the copy size, and the number of copies Control panel overviewCLX-3160N Understanding the Status LED Finding more information Selecting a location Clearance space System setup Menu overview Changing the clock mode Setting the date and timeChanging the default mode CLX-3160FN only Changing the display language Speaker volume Entering characters using the number keypadSpeaker, ringer, key sound, and alarm sound Entering alphanumeric characters Scan Power Save mode Using the save modesPower Save mode Correcting numbers or names Supplied software Printer driver featuresSoftware overview Linux System requirementsWindows Macintosh Supported operating systems Network setupConfiguring TCP/IP Printing a network configuration Setting Ethernet speedRestoring the network configuration Dynamic addressing BOOTP/DHCP On the scanner glass Loading originals and print mediaLoading originals ADF Selecting print media Type Size Dimensions Weight Capacitya Supported print media types and sizes Guidelines for selecting and storing print media Media sizes supported in each modeMode Size Source Guidelines for special print media To avoid damaging the machine, use only Loading paper in the tray Loading paperTray Changing the size of the paper in the tray Manual feeder Load the paper with the side to be printed on facing up Setting the paper size and type Selecting the paper tray Changing the settings for each copyCopying Darkness Reduced or enlarged copy Changing the default copy settingsUsing special copy features Collation Up or 4-up copying ID card copying Poster copying Clone copying Setting copy timeout Erasing background images Printing a document Canceling a print jobBasic printing Double-click the Samsung CLX-3160 Series icon Scanning basics Scanning to an application using a local ConnectionScanning Press Scan/Email Preparing for network scanning Scanning using a network connectionSetting up an e-mail account Adding the machine to the Network Scan program Scanning to Email Setting network scan timeoutScanning to a network client Scanning Setting up Address Book Changing the settings for each scan jobChanging the default scan settings Group email numbers Searching Address Book for an entryPrinting Address Book Searching sequentially through memory Resolution Setting the fax headerAdjusting the document settings Press Resolution Sending a fax automatically Sending a fax manually Redialing the last number Confirming a transmissionAutomatic redialing Changing receiving modes Receiving manually using an extension Telephone Receiving automatically in Fax modeReceiving manually in Tel mode Receiving automatically in Ans/Fax mode Deactivating secure receiving mode Receiving in secure receiving modeActivating secure receiving mode Receiving faxes in memory Sending a delayed fax Sending a fax to multiple destinations Sending a priority fax Forwarding faxes Forwarding received faxes to another fax machine Forwarding received faxes to email address Receiving options Changing the fax setup optionsSending options Changing the default document settings Printing sent fax report automatically Speed buttons Speed dial numbers Registering a group dial number Using group dial numbersGroup dial numbers Editing a group dial number Deleting a Address Book entry Plugging in a USB memory device Using USB flash memoryAbout USB memory Scanning Scanning to a USB memory devicePrinting from a USB memory device Customizing Scan to USB Backing up data CLX-3160FNonly Managing USB memory Printing directly from a digital camera Viewing the USB memory status How to purchase Ordering supplies and accessoriesAccessories Supplies Printing a report MaintenancePrinting reports Other available reportsCLX-3160FNonly Cleaning the inside Cleaning your machineCleaning the outside Clearing memory Maintenance Redistributing toner Cleaning the scan unitMaintaining the toner cartridge Toner cartridge storage Replacing the toner cartridge Sending new toner notification CLX-3160FN only Replacing the Imaging Unit Maintenance Replacing the Waste Toner Container Replacing the ADF rubber pad Maintenance PartsChecking replaceables Items Yield Average Checking the machine’s serial number To access SyncThru Web ServiceManaging your machine from the website Exit misfeed TroubleshootingClearing document jams Clearing paper jams Roller misfeed Optional tray Mamual feeder Paper exit area Understanding display messages Tips for avoiding paper jams Error Cancel?Connection Error Install Operation Page/Cancel Job Network ErrorOpen Heat Error Over Heat Error Solving other problems Paper feeding problems Printing problems Printing quality problems Background Condition Suggested solutions Vertical linesColor or Black Toner smear Copying problems Scanning problems Network Scan problems Fax problems CLX-3160FNonly Common Windows problems Common Linux problems Check if your machine is attached to Common Macintosh problems Printer specifications SpecificationsGeneral specifications Scanner and copier specifications Facsimile specifications CLX-3160FNonly Index Numerics System requirements Macintosh Software section Contents Sharing the Printer Locally Using Your Printer with a Macintosh Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Select Custom installation. Click Next Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Next Select your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Paper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Quality Color ModeGraphics Tab Advanced Options Printer Tab Extras TabAbout Tab Using a Favorite Setting Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Select Local Port and click New Port Understanding Smart Panel Troubleshooting GuidePrinter Setting Toner Level Using Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Onscreen Help File Scanning Using Samsung SmarThru Uninstalling Samsung SmarThru Using Samsung SmarThru Settings Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Click Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications Click Properties Scanning a DocumentPrinting Files Using the Image Manager Adding Job Type Settings Tools Function Uninstalling the Printer driver Installing Software for MacintoshInstall the Printer driver Double-click the Samsung Splc Installer icon Uninstalling the Scan driver Setting Up the PrinterInstall the Scan driver For a Network-connected Macintosh Printing Changing Printer SettingsLayout Setting Printing a Document Printing Multiple Pages on One Sheet of Paper Printer Features SettingResolutionQuality Paper Type Scanning Index Macintosh 37 uninstall Ver