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Wrinkles or | • | Ensure that the paper is loaded properly. |
creases | • | Check the paper type and quality. See page |
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| • | Turn over the stack of paper in the tray. Also |
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| try rotating the paper 180° in the tray. |
Back of printouts are dirty
Check for leaking toner. Clean the inside of the machine. See page 13.2.
Solid Color or | • | The toner cartridge may not be installed | |
Black pages |
| properly. Remove the cartridge and reinsert | |
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| • | The toner cartridge may be defective and | |
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| need replacing. Remove the toner cartridge | |
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| and install a new one. See page 13.5. |
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| • | The machine may require repair. Contact a |
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| service representative. |
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Loose toner | • | Clean the inside of the machine. See page | |
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| • | Check the paper type and quality. See page |
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| • | Remove the toner cartridge and install a |
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| new one. See page 13.5. |
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| • | If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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| Character voids are white areas within parts of | |
Character Voids | characters that should be solid black: | ||
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| • | If you are using transparencies, try another |
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| type of transparency. Because of the |
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| composition of transparencies, some | |
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| character voids are normal. | |
| • | You may be printing on the wrong surface of | |
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| the paper. Remove the paper and turn it | |
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| around. | |
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| • | The paper may not meet paper |
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| specifications. See page 5.2. |
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Horizontal stripes | If horizontally aligned black streaks or smears |
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appear: |
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| • | The toner cartridge may be installed |
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| AaBbCc |
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| improperly. Remove the cartridge and |
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| AaBbCc |
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| reinsert it. |
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| AaBbCc |
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| • | The toner cartridge may be defective. |
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| AaBbCc |
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| Remove the toner cartridge and install a |
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| new one. See page 13.5. |
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| • | If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Curl | If the printed paper is curled or paper does not |
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| feed into the machine: |
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| • Turn over the stack of paper in the tray. Also |
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| try rotating the paper 180° in the tray. |
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| • | Change the printer option and try again. Go |
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| to printer properties, click Paper tab, and |
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| set type to Thin. Refer to the Software |
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An unknown image | Your printer is probably being used at an |
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altitude of 2,500 m (8,200 ft) or above. |
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repetitively |
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The high altitude may affect the print quality |
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appears on a next |
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such as loose toner or light imaging. You can |
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few sheets or loose |
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set this option through Printer Settings |
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toner, light print, or |
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Utility or Printer tab in printer driver’s |
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contamination |
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properties. Refer to the Software Section for |
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occurs. |
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details. |
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Copying problems |
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Copies are too light | Use Darkness to darken or lighten the |
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or too dark. | background of the copies. |
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| • | If defects are on the original, press |
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Smears, lines, |
| Darkness to lighten the background of your |
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marks, or spots |
| copies. |
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appears on copies. | • | If no defects are on the original, clean the |
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| scan unit. See page 13.4. |
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| • | Ensure that the original is face down on the |
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Copy image is |
| scanner glass or face up in the ADF. |
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skewed. | • | Check that the copy paper is loaded |
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| correctly. |
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Blank copies print | Ensure that the original is face down on the |
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out. | scanner glass or face up in the ADF. |
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14.12 <Troubleshooting>