Samsung CLX-3160 manual Scanning problems

Condition		Suggested solutions
	•	Replace the paper in the tray with paper
Image rubs off the		from a new package.
	•	In high humidity areas, do not leave paper
copy easily.
		in the machine for extended periods of
		time.
	•	Fan the stack of paper, then turn it over in
		the tray. Replace the paper in the tray with
		a fresh supply. Check/adjust the paper
		guides, if necessary.
Frequent copy	•	Ensure that the paper is the proper paper
paper jams occur.		weight. 75 g/m2 (20 lb bond) paper is
		recommended.
	•	Check for copy paper or pieces of copy
		paper remaining in the machine after a
		paper jam has been cleared.
	•	Your originals may contain pictures, solids,
Toner cartridge		or heavy lines. For example, your originals
produces fewer		may be forms, newsletters, books, or other
copies than		documents that use more toner.
expected before	•	The machine may be turned on and off
running out of		frequently.
toner.	•	The scanner lid may be left open while
		copies are being made.

Scanning problems

Condition		Suggested solutions
	•	Make sure that you place the original to be
		scanned face down on the scanner glass, or
		face up in the ADF.
	•	There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
The scanner does	•	Check that the USB cable is connected
		properly.
not work.
	•	Make sure that the USB cable is not
		defective. Switch the cable with a known
		good cable. If necessary, replace the cable.
	•	Check that the scanner is configured
		correctly. Check scan setting in the
		SmarThru Configuration or the application
		you want to use to make certain that the
		scanner job is being sent to the correct port.

	Condition		Suggested solutions
		•	Check if the machine is printing received
			data. If so, scan the document after the
			received data has been printed.
		•	Graphics are scanned more slowly than text.
		•	Communication speed slows in scan mode
The unit scans			because of the large amount of memory
very slowly.			required to analyze and reproduce the
			scanned image. Set your computer to the
			ECP printer mode through BIOS setting. It
			will help to increase the speed. For details
			about how to set BIOS, refer to your
			computer user’s guide.
Message appears		•	There may be a copying or printing job in
on your computer			progress. When that job is complete, try your
screen:			job again.
•	“Device can't be	•	The Selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The printer cable may be improperly
•	“Port is being		connected or the power may be off.
	used by another	•	The scanner driver is not installed or the
	program.”		operating environment is not set up properly.
•	“Port is	•	Ensure that the machine is properly
	Disabled.		connected and the power is on, Then restart
•	“Scanner is busy		your computer.
	receiving or	•	The USB cable may be improperly
	printing data.		connected or the power may be off.
	When the
	current job is
	completed, try
	again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

14.13 <Troubleshooting>