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Common Windows problems
Condition |
| Suggested solutions | |
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| ||
“File in Use” | Exit all software applications. Remove all | ||
message appears | software from the StartUp Group, then restart | ||
during installation. | Windows. Reinstall the printer driver. | ||
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| |
| • | Ensure that the cables are connected | |
“Error Writing to |
| correctly, the machine is on. | |
LPTx” message | • | If | |
appears. |
| on in the driver, it will also cause this | |
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| message. | |
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| |
“General |
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| |
Protection Fault”, | Close all other applications, reboot Windows | ||
“Exception OE”, | |||
“Spool32”, or | and try printing again. | ||
“Illegal Operation” |
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| |
messages appear. |
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| |
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| These messages may appear during printing. | ||
“Fail To Print”, “A | Just keep waiting until the machine finishes | ||
printer timeout | printing. If the message appears in standby | ||
error occurred.” | mode or after printing has been completed, | ||
messages appear. | check the connection and/or whether an error | ||
| has occurred. | ||
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| ||
The printer does | Incompatibility between the PDF file and the | ||
Acrobat products: | |||
not print PDF file | Printing the PDF file as an image may solve | ||
correctly. Some | |||
this problem. Turn on Print As Image from the | |||
parts of graphics, | |||
Acrobat printing options. | |||
text, or illustrations | |||
NOTE: It will take longer to print when you print | |||
are missing. | |||
| a PDF file as an image. | ||
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Note
• Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that came with your PC for further information on Windows error messages.
Common Linux problems
Condition |
| Suggested solutions |
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| • | Check if the printer driver is installed in |
|
| your system. Open Unified Driver |
|
| configurator and switch to the Printers |
|
| tab in Printers configuration window to |
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| look at the list of available printers. |
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| Make sure that your machine is |
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| displayed on the list. If not, please, |
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| invoke Add new printer wizard to set up |
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| your device. |
| • | Check if the printer is started. Open |
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| Printers configuration and select your |
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| machine on the printers list. Look at the |
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| description in the Selected printer pane. |
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| If its status contains “(stopped)” string, |
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| please, press the Start button. After that |
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| normal operation of the printer should |
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| be restored. The “stopped” status might |
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| be activated when some problems in |
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| printing occurred. For instance, this |
|
| could be an attempt to print document |
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| when port is claimed by a scanning |
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| application. |
| • | Check if the port is not busy. Since |
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| functional components of MFP (printer |
The machine does not |
| and scanner) share the same I/O |
print. |
| interface (port), the situation of |
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| simultaneous access of different |
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| “consumer” application to the same port |
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| is possible. To avoid possible conflicts, |
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| only one of them at a time is allowed to |
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| gain control over the device. The other |
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| “consumer” will encounter “device busy” |
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| response. You should open ports |
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| configuration and select the port |
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| assigned to your printer. In the Selected |
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| port pane you can see if the port is |
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| occupied by some other application. If |
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| this is the case, you should wait for |
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| completion of the current job or should |
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| press Release port button, if you are |
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| sure that the present owner is not |
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| functioning properly. |
| • | Check if your application has special |
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| print option such as |
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| specified in the command line |
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| parameter then remove it to print |
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| properly. For Gimp |
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| “print” |
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| command line parameter in the |
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| command item. |
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14.15 <Troubleshooting>